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Office administrator

Kamloops, BC, Canada
December 28, 2021

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Jennifer Stewart


P: 250-***-****

Talented Office Administrator with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.

Work Experience

Office Manager

Moxies Grill & Bar - Kamloops, BC. 2015 to 2020

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.

• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Completed bi-weekly payroll for 76 employees.

• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

• Managed CRM database, including troubleshooting, maintenance, updates and report generation.

• Leveraged advanced skills and training to support operational needs of multiple departments.

• Solved problems timely and effectively, ensuring customer satisfaction.

• Recruited and hired qualified candidates for vacant and new positions.

• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification. Guest Service Representative

Riverland Inn & Suites - Kamloops, BC. 2013 to 2015

• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment

• Planned coverage needs and organized services to support incoming special events

• Updated customer accounts with add-on room charges, including minibar use and room service bills

• Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours

• Kept accounts in balance and ran daily reports to verify totals

• Maintained transaction security by verifying payment cards against identification

• Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage

• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel

• Maintained financial accuracy by collecting deposits, fees and payments

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate

• Balanced accounts and conducted nightly audits to keep bookkeeping current

• Managed customer complaints and rectified issues to complete satisfaction Financial Customer Service Representative

Cash Store Financial - Kamloops, BC 2012 to 2013

• Promptly responded to inquiries and requests from prospective customers.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 77%.

• Maintained up-to-date knowledge of product and service changes. Collections Specialist

ARO Incorporated - Kelowna, BC

2009 to 2012

• Monitored accounts for compliance with established payment plans and flagged those in violation.

• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.

• Handled over 100 outbound and inbound calls daily with goal of collecting owed debt.

• Used skip tracing and other techniques to locate debtors.

• Negotiated to collect balance in full.

• Recorded all information regarding financial status of customers.

• Used probing techniques to determine debtors' reasons for delinquency.

• Created documents for court such as affidavits, modifications and forbearance agreements.

• Checked packages for demand letters and loan authorizations before sending to clients.


High School Diploma

Chase Secondary School



• Office Management

• Customer Service

• Sales Strategy

• Customer relations

• Computer proficiency

• Supervisory Skills

• Quickbooks

• Data Entry

• Receptionist

• Billing

• Accounts Payable

• Microsoft Excel

• Payroll

• Human Resources

• Word

• Accounts Receivable

• Outlook

• Bookkeeping

• accounting

• Microsoft Office

• Typing

• Office Admin

• Front Office

• Front Desk

• Office 365

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