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Industrial Training Customer Service

Location:
Vasanth Nagar, Karnataka, India
Salary:
60000
Posted:
December 28, 2021

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Resume:

VIYON SALDANHA

EXECUTIVE PROFILE

Enthusiastic and professional Bartender with 2 year of experience creating craft cocktails in restaurants and bar sitting.To provide a friendly and efficient service within the bar, dispensing orders accurately. To manage a party or event in an effective manner, solving customer queries. I am creative, aspiring, adaptive, energetic, goal oriented, dedicated team worker who wants to become a part of a growthoriented organization. Believe in hard work and have a “Never Say Die” attitude towards life. PROFESSIONAL EXPERIENCE

PERSONAL INFO

August, 2019 to till Date

THE O HOTEL,GOA (Bartender)

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the bar

Prepare and serve hot and cold drinks

Check Identification of Customer to verify whether they are of legal drinking age

Serve the Guest in an accommodating manner

Apply positive suggestive sales approach to guide Guests

Ensure bar area and equipments is kept clean and replacing the bar

Comply with health, safety and hygiene standards

Provide excellent customer service

Must follow all cash handling policies and procedures November, 2018 – April, 2019

TAJ MADIKERI RESORT AND SPA (Internship)

Greet and escort customers to their tables

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Inform customers about the day’s specials

Up-sell additional products when appropriate

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

Follow all relevant health department regulations

Provide excellent customer service to guests

December, 2017 – April, 2018

PENINSULA GRAND HOTEL MUMBAI (Trainee)

Viyon Saldanha

December, 22nd 1998

Saldanha Compound,

Naravi Post,

Belthangady tq

D.K – 574109

+91-990*******

adprh6@r.postjobfree.com

SOCIAL MEDIA

Viyon Saldanha

Viyon Saldanha

CAREER OBJECTIVES

Seeking a responsible

job with an opportunity

for professional

challenges to use my

skills in the best

possible way for

achieving the company's

goals

Greet customers, present menus, and explain daily specials to customers

Answer questions related to menu items

Take food and beverage orders from customers

Carry trays of food or drinks from the kitchen to the dining tables

Remove dirty dishes and glasses, and clean tables after customers finish meals

Prepare itemized checks and take payments from customers PROFESSIONAL SKILLS EDUCATION AND QUALIFICATION

SL.

No.

CLASS NAME OF THE

INSTITUTION

BOARD/

UNIVERSITY

YEAR

Percentage of

marks

1. S.S.L.C. Naravi high

School

K.S.E.E.B 2014 50%

2 PUC St. Antony

P.U

college

Naravi

Dept. Of P.U

Education

2016 65%

3 B.H.S. Alva’s college

Moodbidri

Mangalore

University

2019 68%

4 Bartender European

Bartender School

Goa

International

Bartender Course

2019 85.4%

Cocktail Mixing

Customer Service

Team Work

Hard work

Cleanliness

Stamina

Time Management

LANGUAGES TRAINING

I have undergone 120 days of Industrial training at Taj Madikeri Resort And Spa in all major department

ACHIVEMENTS

Letters of Appreciation in

all departments during

Industrial training

Won several prizes in the

Inter-Collegiate

Competitions such as

Flower Arrangement,

cocktail mixing and cooking

without fire

I, VIYON SALDANHA hereby declare that the details

furnished above are true and correct to the rest of my knowledge and belief and that I will be held responsible for any deviation from them at the later stage. Place :

Date : Signature

(Viyon Saldanha)



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