Industrial Training Customer Service
Resume:
VIYON SALDANHA
EXECUTIVE PROFILE
Enthusiastic and professional Bartender with 2 year of experience creating craft cocktails in restaurants and bar sitting.To provide a friendly and efficient service within the bar, dispensing orders accurately. To manage a party or event in an effective manner, solving customer queries. I am creative, aspiring, adaptive, energetic, goal oriented, dedicated team worker who wants to become a part of a growthoriented organization. Believe in hard work and have a “Never Say Die” attitude towards life. PROFESSIONAL EXPERIENCE
PERSONAL INFO
August, 2019 to till Date
THE O HOTEL,GOA (Bartender)
Provide the perfect service experience for every Guest
Ensure the Guest feels important and welcome in the bar
Prepare and serve hot and cold drinks
Check Identification of Customer to verify whether they are of legal drinking age
Serve the Guest in an accommodating manner
Apply positive suggestive sales approach to guide Guests
Ensure bar area and equipments is kept clean and replacing the bar
Comply with health, safety and hygiene standards
Provide excellent customer service
Must follow all cash handling policies and procedures November, 2018 – April, 2019
TAJ MADIKERI RESORT AND SPA (Internship)
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Inform customers about the day’s specials
Up-sell additional products when appropriate
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Follow all relevant health department regulations
Provide excellent customer service to guests
December, 2017 – April, 2018
PENINSULA GRAND HOTEL MUMBAI (Trainee)
Viyon Saldanha
December, 22nd 1998
Saldanha Compound,
Naravi Post,
Belthangady tq
D.K – 574109
*************@*****.***
SOCIAL MEDIA
Viyon Saldanha
Viyon Saldanha
CAREER OBJECTIVES
Seeking a responsible
job with an opportunity
for professional
challenges to use my
skills in the best
possible way for
achieving the company's
goals
Greet customers, present menus, and explain daily specials to customers
Answer questions related to menu items
Take food and beverage orders from customers
Carry trays of food or drinks from the kitchen to the dining tables
Remove dirty dishes and glasses, and clean tables after customers finish meals
Prepare itemized checks and take payments from customers PROFESSIONAL SKILLS EDUCATION AND QUALIFICATION
SL.
No.
CLASS NAME OF THE
INSTITUTION
BOARD/
UNIVERSITY
YEAR
Percentage of
marks
1. S.S.L.C. Naravi high
School
K.S.E.E.B 2014 50%
2 PUC St. Antony
P.U
college
Naravi
Dept. Of P.U
Education
2016 65%
3 B.H.S. Alva’s college
Moodbidri
Mangalore
University
2019 68%
4 Bartender European
Bartender School
Goa
International
Bartender Course
2019 85.4%
Cocktail Mixing
Customer Service
Team Work
Hard work
Cleanliness
Stamina
Time Management
LANGUAGES TRAINING
I have undergone 120 days of Industrial training at Taj Madikeri Resort And Spa in all major department
ACHIVEMENTS
Letters of Appreciation in
all departments during
Industrial training
Won several prizes in the
Inter-Collegiate
Competitions such as
Flower Arrangement,
cocktail mixing and cooking
without fire
I, VIYON SALDANHA hereby declare that the details
furnished above are true and correct to the rest of my knowledge and belief and that I will be held responsible for any deviation from them at the later stage. Place :
Date : Signature
(Viyon Saldanha)
Contact this candidate