Timberly Lewis

*** ***** ** **** ****, TN *****

423-***-****

adprel@r.postjobfree.com

Objective: Seeking a position where I can utilize my 25 + years experience of my interpersonal skills to achieve goals for a company that focuses on top customer service. Ability Summary: Motivational leader of special projects with a history of building and managing a successful outcome. Proficient at identifying account issues and integrating problem solving solutions to achieve a satisfied customer and achieve an excellent customer experience. Worked closely with different Managerial Sales Consultant and with the customers that requested my help. Strong relationship builder works well with customers and corporate teams. Employment History

03/2021 - 07/2021 Lumen aka CenturyLink, TN Remote/ Work From Home Coordinator II

I worked as a Coordinator II for Consumer Field Sales. I had regional clearance and I was NSA Screened so I was cleared to work on Federal, Government and State Accounts. I supported sales, marketing, small business, mass market, GPON, among other departments. I was in a managerial position where I managed myself and mytime along with sales leads, sales referrals, and reports that I ran weekly and monthly. I processed requests for orders, research, created training videos, used excel, teams, sales force, microsoft, internal systems and was given many other responsibilities. I Kept detailed records of who I assigned work to and the work that I took over to finish. 05/2008 - 02/2020 CenturyLink aka Embarq, Bristol, TN Business Customer Service Specialist II / Order Entry II Worked closely with Team members to deliver projects, develop solutions and meet deadlines. Demonstrated self-reliance by meeting and exceeding workflow needs. Improved operations by working with team members and customer’s to find workable solutions. Handled all delegated tasks, including account management and account maintenance. I worked on requests from other groups and special projects. However, I was assigned to be the main point of contact for the high end clients who spent more than 100,000 a month. Provided excellent service and attention to customers, coworkers, and other departments through phone conversations, email, and skype. Improved customer satisfaction by finding creative solutions to problems. Recognized by management, sales,and clients for providing exceptional customer service. 01/2008 - 05/2008 Manpower (temporary agency) assigned to Embarq aka CenturyLink Business Customer Service Specialist/ Order Entry

I began working as a temporary employee for Embarq aka CenturyLink for five months and I was hired permanently through the company. I worked closely with porting issues that had to be dealt with mainly in Nevada. I worked closely with team members to deliver project requirements, develop solutions and meet deadlines. After the porting project was over I was moved to work on the inventory reports for the national accounts and helping with order overflow. Education History

East Tennessee State University, Johnson City, TN

Bachelor Degree of General Studies (Lack 2 classes) I graduated with an Associates Degree of Applied Science from Northeast State Tech Community College then I transferred to ETSU. I lack 2 classes to have a Bachelor Degree in General Studies with a minor in Psychology and a minor in Criminal Justice.

Northeast Tech Community College, Blountville, TN

Associates Degree in Applied Science

I participated in the Student work study program as an Administrative Assistant to Charlie Bloomer in the Welding Department, Ernie Moorelock in the automotive department, Steve Arnold in the Psychology Department and I would sometimes help in the Library when needed since I had worked there on a summer program for 6 years before. I was a tutor for other students for many of the classes I had already taken while I was attending college. Alison Online Certification

Certified in Basic Accounting

I took an online class to earn a certification in basic accounting. Management and Strategy Institute

Project Management Essentials Certified

I earned my Project Management Certificate since I had already been working as a project manager on many issues. I was point of contact on many elite Customers that I handled as “white glove” throughout the years. I was in charge of all of the inventory management, team management, process improvement, billing resolutions, security systems for some clients, and operational improvement for the customer as well as the company.

Management and Strategy Institute

Lean Six Sigma White Belt Certified.

I became certified as a Lean Six Sigma White Belt because I was already working on problem solving, support teams, and analyzing data. I am efficient at learning the business operations I am working on and I am an asset to have as an administrative support for any group. As a Coordinator II I worked as back office support as well as creating documents and training videos to help train other co-workers on systems and projects they were needing to learn. Team building, relationship development, and project organization are top priorities. References

Heather Barrett - InfoSys - Order Entry 423-***-**** adprel@r.postjobfree.com Lisa Preslor - StaffMark - Recruiter 423-***-**** adprel@r.postjobfree.com Tammy Simerly - Silver Angels - CNA 423-***-**** adprel@r.postjobfree.com I have 3 reference Letters I can send as well.