Front Youssef office Ashraf & Reservation Kassem & HR

** ***** **********

Personal Statement

Address: Egypt - Aswan - Elmahmoudia City-ElTaawniat-Building _1 Flat No_5. Date of Birth: 17th April 1977.

Nationality: Egyptian.

Marital status: Married.

Military service: Exempted

Cell Phone: +2-010********

E-Mail: adprej@r.postjobfree.com

adprej@r.postjobfree.com

Objective

A conscientious and professional personal assistant with extensive experience in Rooms Division, Front office and reservation, executive experience in administration And H R roles, highly organized and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Currently seeking a new position as a challenging position where by my interpersonal skill can be applied and developed.

Education

BSc. in Literature & Egyptology, South Valley University, 1999. Training Courses

The professional development program for hospitality managers IDI.

Food Beverage skills development from the Egyptian Ministry of tourism and the American Hotel & lodging educational institute.

Hospitality department trainer from the Egyptian ministry of tourism and the American hotel & lodging educational institute.

Key Skills

Languages

- Arabic : Native Language.

- English: Good command of spoken and written.

- Italian : Very good

Computer Skills

- Proficiency in dealing with Microsoft Windows.

- Proficiency in dealing with Microsoft Office (XP – 2003 – 2007 – 2010).

- Proficiency in dealing with all application of Internet.

Hotel Management Systems

- Vadilio sues 8 front office & reservation.

- Protel software front office &reservation.

- Nabilio system front office & reservation.

Employment History

HR Supervisor.

Ain Sokhna Supercritical Thermal Power Plant

Doosan Heavy Industries & Construction

(February2014 – Present)

Achievements and responsibilities:

Calculate Salary Tax according to Egyptian law.

Calculate Payroll & Payroll Tax.

Dealing with Social Insurance in Egypt.

Dealing with Egyptian employee contracts, renewal contracts and resign.

Reporting monthly status of Egyptian employees.

Dealing with General Affairs for Egyptian Staff in “Doosan”. General Manager

Al-salam hotel (Riyadh Saudi Arabia)

Rwaq company for tourism Industries

(July 2012 – Dec 2012)

Achievements and responsibilities:

Planning and organizing accommodation, catering and other hotel services;

Promoting and marketing the business; analyzing sales figures and devising marketing and revenue management strategies;

Managing budgets and financial plans as well as controlling expenditure, maintaining statistical and financial records, setting and achieving sales and profit targets;

Recruiting, training and monitoring staff; planning work schedules for individuals and teams;

Meeting and greeting customers; dealing with customer complaints and comments, ensuring that all events and conferences run smoothly;

Supervising maintenance, supplies, renovations and furnishings;

Dealing with contractors and suppliers;

Ensuring security is effective;

Ensuring compliance with licensing laws, health and safety and other statutory regulations; Front office& Reservation Manager

Blue reef resort Marsa Alam (Red Sea Egypt)

“Egyptmarin” Company

(February 2008 – June2012)

Achievements and responsibilities:

Handling of correspondences, sorted - out letters, reservation mails and recording Company/Travel Agent Rates both in system and correspondence file.

Responsible for preparation of occupancy forecast, daily arrival &departure reports.

Responsible for training staff and for allocate daily tasks for reception and reservations staff.

Lease with Sales Department in regards to occupancy, Rates Reservation's Analysis.

Responsible for welcoming guests and handling any complaints, Monitors the customer accounts and till accounts.

Supervises reservations and the allocation of bedrooms with the Executive Housekeeper

Responsible for implementation of general policies and procedures, applies and ensures the application of the sales strategy to maximize occupancy and average room price. Senior supervisor Reception

Abu Nawas resort Marsa Alam (Red Sea Egypt)

(March 2007 – Jan 2008)

Achievements and responsibilities:

Create and maintain a schedule and the tasks for reception staff.

Handling all guests arrivals & departures, and ensure that is running smoothly.

Harmonies manage the front office department and other department (F& B - H.K - Financial).

Responsible for customer rooms allocated, handling all guest complains and Reported to the Rooms Davison Manager

Senior Reception

Kalabsha hotel Aswan

(EGOTH) Company

(July 2003 – Jan 2005)

Achievements and responsibilities:

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales. Administrator

High dam power station

Alstom Company

(May 2002 – May 2003)

Achievements and responsibilities:

Responsible of open and closed all work permit in the station.

Responsible of Issuance the work permit form Egyptian security authorities for both Egyptian and foreign staff.

Drafting letters and other documents, business letters, reports or office memorandum. Shift leader

Kalabsha hotel Aswan

(EGOTH) Company

(Oct 2000 – April 2002)

Achievements and responsibilities:

Check all reservations and enter bookings on to the system, allocate guest rooms and check guests in.

To liaise with Housekeeping throughout the course of the shift informing them of rooms moves, special requests, extra departures etc to ensure no problems occur

Responsible for check guests out and ensuring bills are paid and receipted correctly

Check balance cash and bills at the end of each shift. To be responsible for the float while on. Receptionist

ISIS island hotel Resort Aswan

PYRAMISACompany

(Aug 1999 – Oct 2000)

Achievements and responsibilities:

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling guests arrivals and departures. References are available upon request

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