Customer Service Relations Representative

LATOYA FOUST

*************@*****.*** 973-***-**** Fayetteville, NC 28303

Summary

Cheerful and upbeat Customer Service Representative with over 5 years of success in resolving customer concerns and inquiries along with exceeding expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Well-versed in providing helpful answers and relevant information to retain consumers.

Skills

High-energy attitude

Senior leadership support

Microsoft Office expertise

Clerical support

Technologically savvy

Employee coaching

Direct sales

Store maintenance

Call center experience

Conflict mediation

Experience

Premiere Response North Bergen, NJ

Consumer Relations Representative

08/2019 - 11/2020

Delivered service and support to each customer, paving way for continued brand loyalty.

Kept detailed records of customer accounts, including actions taken, issues resolved and contact information.

Interviewed customers regarding product issues and reported feedback to management team.

Delivered fast, friendly and knowledgeable service for routine questions and product complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Worked with Team Leads to develop customer service improvement initiatives.

Asked probing questions to determine service needs and accurately input information into electronic systems.

USPS Montclair, NJ

City Carrier Assistant

05/2019 - 07/2019

Delivered and collects mail on foot or by vehicle under varying road and weather conditions.

Prepared mail in sequence of delivery for optimal productivity.

Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.

Handled undeliverable mail in accordance with established procedures.

Cleaned and checked over vehicle after completion of all daily deliveries.

Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Education and Training

Essex County College Newark, NJ

Certification in Dental Assisting in Dental Assisting

06/2005

University Of Medicine And Dentistry Of NJ Newark, NJ

Certification in Dental Assisting in Dental Assisting

05/2005

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