MUHAMMAD

WAJAHAT KHAN

Address Residence House no R-1006 Block 16 F.B

Area, Karachi, Pakistan.

Telephone

Mobile +92-336-*******

Email Personal adprd8@r.postjobfree.com

CAREER OBJECTIVE

Secure a challenging management position in a progressive organization that provides opportunities for personal growth and professional development with responsibilities Including business risk management, billing, credit control, managing and building client relations and corporate finance with an aim to contribute consistently towards the organization’s success.

PROFESSIONAL AND ACADEMIC EDUCATION

Education

Appeared in CHQP

M.B.A – Marketing (appeared)

Diploma in Hospital and Health care Management

Bachelor of Commerce

Intermediate

Matriculation

Achievements

In Emirates Society of Emergency Medicine my abstract is approved, my topic is “SATISFACTION OF PATIENT / PARENT IN A PEDIATRIC EMERGENCY OF PUBLIC SECTOR HOSPITAL IN SINDH, PAKISTAN”

Received continuous three times outstanding performance remarks in Aga khan, for achieving a volume yearly. PROFESSIONAL EXPERIENCE

The ChildLife Foundation December 2020 – Present

Working as a Senior Administrator (Civil Hospital Karachi) and Telemedicine –Department of Administration

Reporting : Director operation

Key Area Key Responsibilities

Hospital Administration

- Look after telemedicine services in all districts of Sindh and Balochistan

- Maintains the office of emergency management facilities as necessary to ensure that key personnel can direct and control operations during emergency situations.

- Coordinates the development of local government emergency operations plans.

- Work as "Administrator On-call" on holidays and after working hours as and when required and visit the hospital to solve issues which require immediate attention

- Organizational policies and procedures of emergency management.

- Modern techniques, developments, designs, systems, methods, practices and equipment utilized in emergency management. Facilitate in developing integrated health care system of primary, secondary and tertiary care hospitals to provide patients easy access to quality care services

- Conduct sessions / activities to enhance the awareness of services with-in and off vicinity

- Increase utilization of services via initial patients

- Maintain cooperative professional relationships with customers, peers, supervisors, managers, and the community in general, and project a professional image through in person and telephone interaction.

- Demonstrate discretion and confidentiality, as displayed in decision making.

- Effectively deal with persons in difficult and stressful situations.

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- Develops exercises to provide staff, emergency responders, support personnel and executive personnel training in directing operations under simulated emergency situations.

- Organizing materials and documents.

- Developing and maintaining professional relationships.

- Communicating orally and in writing, including reading and interpreting documents, writing reports, and speaking effectively to individuals and groups

- Facility implementation of renovation and expensing plans.

- Identify opportunity for capacity building to increase patient satisfaction.

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- Work as "Administrator On-call" on holidays and after working hours as and when required and visit the hospital to solve issues which require immediate attention

- Organizational policies and procedures of emergency management.

- Modern techniques, developments, designs, systems, methods, practices and equipment utilized in emergency management. Facilitate in developing integrated health care system of primary, secondary and tertiary care hospitals to provide patients easy access to quality care services

- Conduct sessions / activities to enhance the awareness of services with-in and off vicinity

- Increase utilization of services via initial patients

- Maintain cooperative professional relationships with customers, peers, supervisors, managers, and the community in general, and project a professional image through in person and telephone interaction.

- Demonstrate discretion and confidentiality, as displayed in decision making.

- Effectively deal with persons in difficult and stressful situations.

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PROFESSIONAL EXPERIENCE

The ChildLife Foundation May 2018 – December 2020

Worked as an Administrator and Head of Quality Department –Department of Administration Reporting : Director Programs

Key Area Key Responsibilities

Hospital Administration

- Maintains the office of emergency management facilities as necessary to ensure that key personnel can direct and control operations during emergency situations.

- Coordinates the development of local government emergency operations plans.

- Develops exercises to provide staff, emergency responders, support personnel and executive personnel training in directing operations under simulated emergency situations.

- Organizing materials and documents.

- Developing and maintaining professional relationships.

- Communicating orally and in writing, including reading and interpreting documents, writing reports, and speaking effectively to individuals and groups

- Facility implementation of renovation and expensing plans.

- Identify opportunity for capacity building to increase patient satisfaction.

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Marketing and Capacity

Building

- Develop and implement cost effective marketing strategies and ensure achievement of volumes and revenue targets

- Conduct sessions / activities to enhance the awareness of services with-in and off vicinity

- Increase utilization of services via initial patients Quality Assurance

- Handle patient complaints and deal with crisis situation in most professional manner

- Ensure a high level of patient focused orientation among the staff to facilitate provision of quality health care services

- Facilitate all the internal and external audits/survey conducted for ISO- 9001:2008

The Aga Khan Hospital For Women-Karimabad July, 2015 – May, 2018 Worked as a Coordinator –Department of Administration Reporting : Hospital Administrator

Key Area Key Responsibilities

Hospital Administration

- Provide operational oversight to strengthen administrative and management functions.

- Manage daily operations of assigned departments and ensure all issues are dealt promptly and effectively

- Coordinate with faculty, nursing and other support services such as maintenance, IT etc. to ensure smooth operations and service delivery.

- Supervise and evaluate staff performance, classify training needs, develop career plans and trim poor performers through specified process and system with the support of HR

- Act as Safety Coordinator of the hospital by taking daily round of the hospital and ensure that all issues and complaints are timely reported and addressed.

Others

- Raise capital and non-capital PRs, keep track of requests generated and ensure that items are received on time

- Facilitate in developing integrated health care system of primary, secondary and tertiary care hospitals to provide patients easy access to quality care services

- Work as "Administrator On-call" on holidays and after working hours as and when required and visit the hospital to solve issues which require immediate attention

- Carry out disposal related activities

PERIODIC RESPONSIBILITIES

- Facilitate financial audits related to fixed assets

- Coordinate with local and regional governance to ensure cordial relation as and when required

- Any other task assigned by supervisor, Hospital Administrator/Manager or his/her designee. PROFESSIONAL EXPERIENCE

The Aga Khan Hospital For Women-Karimabad August, 2012 to June, 2015. Worked as a Supervisor – Department of Consulting Clinics Reporting : Manager-Administration

KEYJOBRESPONSIBILITIES

Monitor performance of staffs and provide guidelines and support for improving their efficiency

Coordinate with HR and Finance for Credentialing process

Coordinate with doctor for PMDC

Coordinate with doctor for BLS

Develop cost affecting marketing strategies for increasing volumes

Take periodic rounds of clinics to ensure smooth functioning of the clinics and to ensure that customers are satisfied with the service provided to them

Prepare following reports on daily, monthly & quarterly basis; o Volume report

o Daily clinic cancellation report

o E.D.D report (expected delivery report)

o Staff attendance report

o No show report

o Prepare referral reports

o Any other report required by finance & management. o Daily doctor visits report

Deals with cooperate customers

Prepare duty roster

Prepare & process staffs overtime Review audit trails.

Arrange change for the cash counters in coordination with finance department

Organize open house clinics to facilitate the patients

Coordinate with the faculty for their clinic cancellation and any other issues related to clinics.

Arrange CME program

Marketing

Complain handling

Look administration related issues

Give IT support in absence of IT staff

Deal Insurance claim issues

Arrange Dental instruments with the help of doctors

Monthly OPD round with Nursing coordinator and Maintenance supervisor

Coordinate with nursing staff on daily basis

Prepare Quality Manual goals yearly

PROFESSIONAL EXPERIENCE

THE AGA KHAN UNIVERSITY HOSPITAL May, 2010 – August, 2012 Worked as a Receptionist-Department of Integrated Medical Services Reporting : Associate

KEYJOBRESPONSIBILITIES

Cash handling skills.

Good communication skills (both English & Urdu).

Good public relations and interpersonal skills.

Familiarity with basic computer operations.

Ability to perform multiple functions effectively under work pressure.

Good problem solving trouble shooting skills.

Arrange un-booked patients’ meeting with concern doctor for any related query.

Any other assignment given by the supervisor/ department head. PROFESSIONAL EXPERIENCE

THE AGA KHAN UNIVERSITY HOSPITAL April, 2007 – May, 2010 Worked as a Collection Assistant-Department of Patient Business Service Department Reporting : Senior Manager corporate

KEYJOBRESPONSIBILITIES

Receiving and recording payments of corporate clients.

Entering payments in AKU billing system and adjusting into various bills.

Issuance of hospital Medical Record Card for company patients.

Maintaining corporate billing of various companies’ patients.

Maintaining account receivable of the company at daily basis.

Prepare the report of monthly receivable of the companies.

Maintaining the statement of outstanding companies’ reports. IT PROFICIENCY

Proficient in the use of MS Office applications

Internet and Emails.

PERSONAL INFORMATION

Date of Birth January 23,1988

Marital Status Married

Gender Male

REFERENCES Shall be furnished upon request

Language

English AVAILABILITY

Urdu On Request

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