Kumar Saurabh

Hunterganj, Chatra, Jharkhand, **5403

+91-797*******

adprd4@r.postjobfree.com

• Experienced with Most of City and Dealerships and support their team.

• Strong background in Technical Operations and customer relations.

Skills & Abilities

Software Troubleshooting & Problem Solving

Phone & Email Technical Support

Hero Connect Application(DMS) Software

Communication & Interpersonal Skills

Creative Thinking Skills

Work History

DMS Support Engineer

3i-infotech Consultancy Services, Ranchi-Jharkhand (Vendor Of Hero Motocorp Ltd.)

• Meet the new tenants among all Clients Locations to clarify and explain our software features

• Responsible for the OJT, Rollout and Go live processes for the Sales, SERVICES Tracking Software "HERO CONNECT APPLICATION “on each Dealerships.

• Gathering daily and monthly reports for All Retailers Technical Incidents

• Follow-up the daily task with the team members and ensure that all incidents engagements updated correctly.

• Provide technical support for each Dealerships

• Handle inbound and outbound technical calls and provide the technical support needed for the VIP customers.

• Assisting customer with “Enquiry Creation (Individual /Institutional ),Vehicle sales, Part Order and Receipt B2B & Local, Invoice Generation, Creation of Network Accounts / Contact, BIP Reports, Parts & Vehicle Inventory View, Back Order, Job Card Invoice, All day end reports. ‘a) Vehicle snapshot, b) Payment Snapshot, c) Parts Snapshot.

Identified issues, analyzed information and provided solutions to problems.

Increased customer satisfaction by resolving [product or service] issues.

Service & Maintenance Engineer

Hero Products India Pvt. Ltd., Ranchi, Jharkhand

Evaluated systems according to predetermined checklist and noted issues.

Serviced Color Tinting equipment for expedient repair and minimal downtime.

Installed new Color Tinting systems and components in response to service orders, recall actions and manufacturer instructions.

Facilitated maintenance team training procedures to align with company standards.

Installed new Software and Database Of equipment and explained operation and routine maintenance protocols to customers.

Adhered to safety protocols and policies to reduce workplace hazards.

Trained customer employees and managers on machine use and maintenance.

Education

Diploma in Electronics & Communication Engineering

Ananda Marga Polytechnic - Malur

Board Of Technical Education "Bengaluru"

Hobbies

1. Driving

2. Swimming

3. Exploring New Places

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2019-01 - Current

2012-04 - 2018-01

2007-05 - 2010-05

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