Ellie Mathes-Maith

Bethlehem, PA *****

adprad@r.postjobfree.com

+1-484-***-****

Organized and well versed in coordinating management meetings, high-level conference calls, special events and travel

arrangements for top executives. Highly organized and detail-oriented with more than 20 years of experience supplying

thorough, organized administrative support to for number of senior executives. Serves and goes above and beyond basic

administrative tasks and takes on multiple projects once. Excellent work ethics and strengths while boosting company

morale. Person who continually maintains a positive attitude while interacting with demanding clients. Serve as primary

Proficient at managing multiple projects; using expert time management methods.

#readytowork

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Work-At-Home Specialist

EYM WAH Work at Home, LLC

June 2012 to Present

I help those who need assistance with their Social Security Application; Property & Casualty Insurance / Claims; Disability; Workers Compensation, Bankruptcy Documents; Legal issues; Resume writing; Proofreading; Accounting & Banking matters; Estate Planning, i.e. etc. Temp Contracts - CSR Work at Home

EYM WAH Work at Home, LLC - Bethlehem, PA

April 2019 to August 2019

Temporary Contracts

ASPIRA / RA OUTDOORS, INC.

Made reservations along with exceptional customer service for sporting outdoor company. TTEC / Experian Credit Agency

Handled incoming calls in a special project involving individuals who were customers of LabCorp. The clients of LabCorp were subjected to a mass cyber security breach bought on by a well-known Collection Agency.

INSPIRITEC.ORG / State of Pennsylvania

Department of Labor & Industry

Unemployment Compensation Division / UC Triage

I assist claimants with their front-line issues. My position is to find out through probing and asking pertinent questions resulting in the final summation for the UC Specialist or Examiner to proceed with processing the claimant's claim.

Executive Assistant / Receptionist

Paychex, Inc - Bethlehem, PA

March 2008 to March 2010

Answered and proficiently directed up to 600-700 calls per day. Planned, coordinated logistics and materials for board meetings, committee meetings and staff events. Created detailed expense reports and requests for capital expenditures. Direct guests; routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Screened all visitors and directed them to the correct employee or office. Maintained a clean reception area; including lounge and associated areas. Manage payroll for over 300 online companies. ZALCO Realty, Inc.

8750 Georgia Avenue

Silver Spring, MD 20910

301-***-****

Director

Homeowner Association

January 2006 to March 2008

HOA Department (Homeowner Association)

Processed reports personal HOA documents for final sale of homes. Assess urgency and priorities before HOA Documents distribution. Obtain signatures for financial documents before homeowner closings. Coordinate board and committee meetings, including schedules and document preparation and distribution. Serve as corporate liaison between finance and legal departments. Process client documents for homeowner closings.

Education

High school diploma in Business Administration and Psychology Washington Business College - Washington, DC

August 1970 to May 1974

Skills

• 55+ WPM typing speed; Appointment setting; Professional phone etiquette; Team building; Excellent communication skills; Pleasant demeanor; Articulate and well-spoken; Accounting familiarity; Well experienced customer service; Payroll Flexible; Invoice processing; Resume Maith Accurate and detailed; Advanced clerical knowledge; excellent planner and coordinator; Multi-line phone proficiency; Works extremely well under pressure; Conference planning expertise; Human resource law knowledge; Project planning; Social media knowledge; Report analysis; Employee training and development.

• Microsoft Office

• Microsoft Powerpoint (10+ years)

• Microsoft Outlook (10+ years)

• Excel (10+ years)

• Business Development (10+ years)

• Workers' Compensation (10+ years)

• Budgeting (10+ years)

• Proofreading (10+ years)

• Personal Assistant Experience (10+ years)

• Project Management

• Workers' Compensation ASSESSMENTS Customer Focus & Orientation -- Highly Proficient March 2020 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share (8 years)

• to

• profile/ bbf53cdd7c2861e8a923394573fa4131eed53dc074545cb7 Administrative Assistant -- Completed February 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share

• to

• profile/ d911d658bafe1806ce2ac441f744ef5deed53dc074545cb7 Active Listening -- Completed December 2019 Actively listening and appropriately responding in conversations. Full results: https:// share.indeedassessments.com/attempts/d8726230688120cf11b70bc42e9dc38deed53dc074545cb7 Attention to Detail -- Completed December 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: https:// share.indeedassessments.com/attempts/9c16cde6342baca6f7afe633e29b71b3eed53dc074545cb7 Call Center Customer Service -- Completed November 2019 Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share

• to

• profile/ a4206e7dc473094654701bd57576e7afeed53dc074545cb7 Problem Solving -- Completed October 2019 Measures a candidate's ability to analyze relevant information when solving problems Full results: https://share.indeedassessments.com/share

• to

• profile/ ed90f2951939fb381297813845cb60faeed53dc074545cb7 Sales: Influence & Negotiation

-- Highly Proficient March 2020 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals. Full results: https:// share.indeedassessments.com/share

• to

• profile/ 6d28fd2300934d6cb5b4e8ee85d95307eed53dc074545cb7 Verbal Communication

-- Familiar March 2020 Speaking clearly, correctly, and concisely. Full results: https:// share.indeedassessments.com/share

• to

• profile/ 0fad00058252eab3cab223e85d6a39bceed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Accounts Receivable

• Interviewing

• Writing Skills

• Presentation Skills

• Accounts Payable

• Merchandising

• Event Planning

• Quality Assurance

• Management

• Customer Service

• Computer Networking

• Information Security

• SAP

• Oracle

• Research

• Business Continuity Planning

• Databases

• English

• Typing

• Salesforce

• CRM software

• Office Management

• Microsoft Excel

• Microsoft Word

• Time management

• Computer literacy

• Basic math

• Microsoft Project

• Customer support

• Mentoring

• Business intelligence

• Process improvement

• Order management system

• Multi-line phone systems

• Medical records

• Filing

• Team Management

• Problem-solving

• Reliability

• Team Work

• Flexibility

Assessments

Verbal Communication — Familiar

March 2020

Speaking clearly, correctly, and concisely

Full results: Familiar

Active Listening — Completed

December 2019

Actively listening and appropriately responding in conversations. Full results: Completed

Customer Service — Completed

May 2020

Identifying and resolving common customer issues

Full results: Completed

Administrative Assistant/Receptionist — Completed

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Completed

Call Center Customer Service — Completed

August 2020

Applying customer service skills in a call center setting. Full results: Completed

Problem Solving — Completed

October 2019

Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to Detail — Completed

December 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Scheduling — Completed

May 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Sales Skills — Highly Proficient

August 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Work Motivation — Completed

September 2020

Level of motivation and discipline applied toward work Full results: Completed

Active Listening — Completed

September 2020

Actively listening and appropriately responding in conversations Full results: Completed

Customer service — Completed

January 2021

Identifying and resolving common customer issues

Full results: Completed

Data entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Typing — Completed

September 2020

Transcribing text using a standard keyboard

Full results: Completed

Call Center Customer Service — Familiar

February 2021

Applying customer service skills in a call center setting. Full results: Familiar

Scheduling — Familiar

February 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate