DUKE MOGIRE ONYONI

adpr8c@r.postjobfree.com

+974********, QATAR

A Customer Service Professional with over 6 years UAE and 4 years Kenyan experience. Career Objective

To seek a challenging position in an enabling environment where my current qualifications, abilities and work experience would be an asset to the organization. Key Skills/Core competencies

Self-motivated and honest

Quick learner

Can work with integrity and uphold company’s core values

Team player but can also work so well as an individual with minimum supervision

Excellent verbal and written skills

. Professional Experience

December 2021 to DATE

Desert Line Projects Qatar

Position: Document

Controller

Responsibilities

• Coping and scanning of documents

• Checking for accuracy and editing files, like contracts

• File documents in physical and digital records

• Manage the floe of documentation within the organization

• Maintain confidentiality around sensitive information and terms of agreement November 2019 to March 2020

Crowne Plaza Nairobi (IHG)

Position: Lead concierge/Guest Assist

Roles and Responsibilities

• Welcoming guests upon arrival

• Directing then to the reception for their check in

• Deliver guests luggage or parcel to their respective rooms

• Answer phone calls

• Booking or making reservations for guests and safaris

• In case of fire alarm, make sure no guest is in the room

• Make wake up calls

December 2015 to Feb 2019

Tribe Hotel Kenya

Position:

Receptionist/Meeting and

Events Sales Executive

Responsibilities

• Greeting guests and assist them during check in and check out

• Highly maintain positive attitude and demeanor

• Respond to all guests’ questions and requests.

• Answer call and forward then to the right departments

• Manage guest booking and reservation internally and externally

• Assist in administrative and clerical tasks as needed

• Maintain confidentiality around sensitive information. October 2009 to June 2015

TAJ PALACE HOTEL DUBAI

Position: Bellman

Roles & responsibilities:

• Welcoming of guests upon arrival

• Taking care of guests ‘baggage

• Directing guests to the reception

• Deliver guest baggage to their rooms

• Show directions to the guests

• Assist guests in making local activities

• Assist guests upon check out with their baggage and making the last impression August 2007 to June 2009

SERENA HOTEL NAIROBI

Position: Airport Representative

Roles and responsibilities

• Handling guest arrival with pick up requests, and arranging the transport

• Assist guest with luggage as and when required

• Stand by at the terminal for every flight arrival

• Inform reception manager, concierge or guest relation officer when VIP on their way to the hotel

• If the pick is not arranged by the hotel then, guest should be shown the recommended taxi/limousine

• Any changes on the arrival and departure should be reported to the Front Office manager January 2007 TO 2007 August

Position: Waiter (Trainee )

SERENA HOTEL NAIROBI (A leading hotel which is recognized as one of Africa largest and finest. Roles & responsibilities:

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Perform food preparation duties such as preparing salads, appetizers, portioning desserts.

• Stock service areas with supplies such as coffee, food, tableware, and linens.

• clean tables and/or counters after patrons have finished dining.

• Check on customer from time to time to make sure he is okay March 2006 to November 2006

Position: Customer Service

CREDIT FINANCIAL CORPORATION

Roles & responsibilities:

Receive inbound calls from participants with regards to 401(K) or other Retirement Plans

Document all calls with regards to participant inquires accurately using Call Tracking System.

Follow-up with participants within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.

Knowledge of products

EDUCATION

O Level Certificate/Kenya Certificate of Secondary Education (Gekomoni Technical Secondary School) 2005- 2005)

Technical

MS Office (Word, Excel & PowerPoint and access), outlook, Internet & E-mail applications. Professional Training

Front office and

reservations

Basic Food Hygiene

HACCAP training

Language proficiency

English and Swahili (Fluent both written and spoken) Accomplishments/Achievements

Solved major complaints by following the laid down procedures and achieved customer satisfaction and retention.

Nationality: Kenyan

D.O.B: 14/01/1987

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