Entry Clerk Data

DOUGLAS JONES

Santa Maria, CA ***** 805-***-**** *************@*******.***

Professional Summary

Meticulous Order Entry Clerk bringing 25 years of accurate data entry and account maintenance to fulfill data entry role. Efficient and detail-oriented with demonstrated success in client satisfaction and retention.

Accurate Order Entry Clerk adept at demonstrating accuracy and efficiency in order entry transactions. Aiming to utilize 25 years of customer service and account management to contribute to data entry role within the Company team. Reliable employee seeking part-time position. Offering excellent communication and good judgment.

Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level data processing position in home environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient Order Processing Specialist with 12 years of data verification and sales transaction experience. Well-versed in account management and account inquiry resolution to add value to fulfillment and shipping team. Excellent multitasker with dedication to increasing company sales and maintaining accuracy through long hours of meticulous work. Client-focused with training in data entry and order processing. Hardworking warehouse professional successful in verifying orders, processing shipments and assisting customers with inquiries. Excellent problem-solving and organizational skills. Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic. Accurate Order Entry Clerk adept at demonstrating accuracy and efficiency in order entry transactions. Aiming to utilize 25 years of customer service and account management to contribute to data entry role within the [Company] team.

Skills

Data verification

Upselling expertise

Accurate data entry

Shipment processing

Handheld scanners

Data entry skills

Tracking packages

Verifying merchandise

Package labeling

Quality assurance

Clerical

Good telephone etiquette

Analytical skills

Work History

Order Entry Clerk 03/2007 to 08/2017

National Telecommunications Institute – Bastin, Massachusetts Completed accurate order entry, including data verification. Communicated with customers to answer questions and perform account maintenance. Assisted customers with product and service selections. Processed and handled customer complaints, answering questions and providing alternative solutions.

Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents. Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.

Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.

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Recommended merchandise and services that would meet customer needs. Double-checked customer orders and information before filling out order forms to prevent unnecessary delays and errors.

Processed payments, including credit and debit card transactions. Grocery Store Manager 08/1993 to 08/1995

Follow Your Heart Health Foods – Santa Barbara, CA Marked-down clearance items and relocated merchandise to proper store areas.

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Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Trained newly hired associates in upselling techniques, stocking and ordering, bolstering job expertise within 30 days.

Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

Educated staff on strategies for handling difficult customers and challenging situations. Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance. Mentored new sales associates to contribute to store's positive culture. Researched issues to obtain appropriate answers to customer inquiries. Submitted reports to senior management to aid in business decision-making and planning. Trained team members in successful strategies to meet operational and sales targets. Aligned inventory processes with demand projections to maximize organizational and budget efficiency.

Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Successfully drove new product lines to increase annual profits by 10%. Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.

Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.

Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 50%.

Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.

Created and led sales promotions and advertising strategies to boost profits and bring in new customers.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions. Promoted business' development by building and maintaining relationships with new clients. Majordomo 06/1990 to 01/1993

Carroll O'Connor – Santa Monica, CA

Developed and maintained courteous and effective working relationships. Used critical thinking to break down problems, evaluate solutions and make decisions. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Conducted research, gathered information from multiple sources and presented results. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Education

Associate Of Arts And Sciences: General Literature Santa Monica College - Santa Monica, CA

Medical Billing And Coding : Medical Insurance Billing 06/2005 Allan Hancock College - Santa Maria, CA

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