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Illinois University Customer Service

Location:
Charleston, IL, 61920
Posted:
December 30, 2021

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Resume:

Kristi Clayton

Charleston, IL *****

adpr5i@r.postjobfree.com

217-***-****

To obtain a position to utilize my interpersonal an intellectual talents and skills to the best of my ability.

Authorized to work in the US for any employer

Work Experience

Store Manager

rue21 - Mattoon, IL

April 2017 to Present

• Managed a staff of 9 employees

• Managed daily operations, administrative duties, scheduling, and sales

• Interviewed, hired, trained, and supervised new staff members

• Performed official money count every day

• Coordinated schedules and assigned team members' shifts

• Conducted training sessions

• Ensured consistent store productivity and metrics that increased sales and profitability

• Demonstrated excellent people skills in both client and employee relationships Assistant Store Manager

rue21 - Mattoon, IL

September 2016 to April 2017

• Applied all guidelines and procedures through the use of the company's project manager task system

• Met deadlines for inventory counts and wrote incident reports as needed; prepared bank deposits

• Merchandised and advertised numerous products to ensure success of sales as well as ordering products that were low in inventory

• Opened and closed the store according to safety guidelines of the company

• Maintained efforts of being a strong, influential team leader by ensuring excellent customer service was being provided daily

Teller/Financial Retail Specialist

Credit Union 1 a unique financial institution - Charleston, IL 2012 to 2016

• Promote Credit Union 1 products and services based on customer needs

• Meet, set and exceed sales goals

• Completing all member transactions

Emergency Registration Clerk

Sarah Bush Lincoln Health Center - Mattoon, IL

2010 to 2011

• Register Patients in a timely manner

• Verify insurance and identity for billing and treatment security

• Confidentiality forms signed and HIPAA laws followed

• Excellent customer service given to all patients and families Assistant Manager of Merchandising

Polo Ralph Lauren - Tuscola, IL

2008 to 2009

• Responsible for driving sales by analyzing business trends

• Merchandising the store in order to gain a profit on merchandise

• Trained and managed 24 associates to adhere to customer service and selling standers

• Daily operations of managing the store to exceed sales plan Center Manager

LA Weight Loss - Champaign, IL

2007 to 2008

• Trained counselors to meet and exceed sales goals

• Maintained an average 150 clientele

• Created individualized meal plans for clients

First Assistant Store Manager

Maurices - Charleston, IL

2004 to 2007

• Achieved Plateau Goal of $800,000.00 annual volume in fiscal year 2005

• Recognized as Top Sales Producer in the store with an average 33% of the store volume

• Utilized networking skills to recruit new associates Store Manager

Elder-Beerman - Frankfort, KY

2003 to 2004

• Supervised an average of 76 employees

• Managed 9.7 million dollars in sales volumes

• Trained store employees on organizational standards Assistant Store Manager

Elder-Beerman - Terre Haute, IN

2001 to 2003

• Oversaw 19 Sales Managers and 70 Sales Associates

• Managed 11.7 million dollars in sales volume

• Supervised entire operation of the store

Education

Bachelor of Science

Eastern Illinois University

Skills

• Key Holder

• ASM

• Team Lead

• Retail Management

• Marketing

• training

• Coaching

• Organizational Skills

• Inventory Management

• Customer Service Skills

• Inventory Management

• Marketing

• Microsoft Word

• Organizational Skills

• Word

• Loan Officer Experience (1 year)

• Banking (3 years)

• Computer Skills (3 years)

• Financial Services (3 years)

• Business Analysis

• Management

• Store Management Experience

• Merchandising

• Business Development



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