Customer Service Care

Terry Morey

*** **** *** *****, ***** Utah ***** 435-***-**** *****.*****@*******.***

CAREER SUMMARY

Experienced customer service and sales manager with more than 20 years’ experience in building teams of highly successful and motivated people. I am a problem solver who believes that if you hire the right people, give them the information they need, and support their skills you can achieve miraculous results.

SKILLS

Excellent Written & Verbal Communication

Taught Workshops & Webinars Nationally

Trainer

Writing Training & Marketing Materials

Good Listener

Positive Attitude

Creative

Delegator

Trustworthy

Problem Solver

Team Player

Team Builder

Computer Literate

Planner & Organizer

Conceptualize

Decision Maker

Expediter

Motivator

Leadership

Education

University of Phoenix - Business Management

CUSTOMER SERVICE

·PurCo Fleet Services

oClaim Adjuster

·Young Living

oContract Management

oInventory Control

·Low VA Rates

oManaged Customer Service Department

oRecruited, trained, and managed customer care staff

oEstablished systems to monitor performance and quality assurance

oDesigned weekly and daily reporting modalities

·Restaurant Marketing Group – 15 years

oManaged Customer Service

oHired, trained and managed sales and customer care staff.

oConsulted with hundreds of food service companies from Mom/Pop operations to Marriott Corporation and Service America

oTaught Seminars, Webinars, and gave workshops teaching food cost control, marketing, hiring, and employee motivation

oWrote articles for magazines, and scripts for websites, webinars, and seminars

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