Sales Manager Office Staff
Resume:
Kathleen A. Doyle
**** *. *** ****** **** *** Long Beach CA 90802
adpr47@r.postjobfree.com / 912-***-****
SALES LEADERSHIP/ COSTUMER SERVICE
Experienced and enthusiastic sales professional offering 20 years of proven success in the highly-competitive hospitality industry. Possesses a strong command of hospitality business protocols and proven success in meeting and exceeding sales goals. Offers a unique combination of strategic planning and development expertise with a sincere passion for the industry and client satisfaction. Motivated and supportive team leader with a penchant for training and education for both team members and client staff.
EXPERIENCE PROFILE
March 2018 to Present StarLine Tours - Advancement within StarLine Tours Corporation
Regional Sales Manager, StarLine Tours Corporate Hollywood Office
Created and implemented unique action plans for each individual sales area
Implemented a comprehensive training program for buisness partners to to successfully utilize on-line booking system
Collaborated with Marketing Team on design of sales materials for web and print
Reviewed monthly Sales Team of 12 on Accomplishment and Improvements for each Area
Compiled and presented Monthly Reports for Owners on Accomplishments and Improvements needed.
January 2017 to March 2018
Interim General Manager StarLine Tours Santa Monica Office/Lead Sales Manager Beach Area Hotels
Responsible for Daily Responsibilities of Santa Monica Office ie dispatching, scheduling, office management, payroll, costumer service and business partner issues.
Staff and Business Partner training on new on-line booking system Ventrata
Maintaining and expanding Hotel Partnerships for the Santa Monica, Malibu, Venice, Marina Del Rey and South Bay Hotels
March 2014 to January 2017
Lead Sales Manager StarLine Tours Santa Monica LAX Areas
Promoted based on creation and success new programs and accompanying sales increases
Responsible for coordination and opening of the new office
Added 175 new hotels to our hotel partners
Created a new city tour based on points of interest, business partner facilities and other attractions in the Santa Monica and Palisades Area newly developed tourism marker.
June 2012 to March 2014
Sales Manager Starline Tours Hollywood
Identified and corrected significant procedural and communications deficiencies within the existing corporate structure and created a completely new department, including procedures and training curriculum to rectify those issues and maintain a consistently positive and effective client experience.
Developed new accounts while maintaining and expanding services to existing clients.
Provided in-depth product and procedural training for internal office staff and client staff members implemented on-site training courses for client management and staff.
January 2005 to May 2012
Sales and Development Manager, Tales of the South Tours, Savannah GA
Responsible for the expansion of business relationships with local hotels, restaurants and attractions
Served as liaison between the client, management and event/tour staff to ensure a successful, detailed, execution the client’s contract
Successfully expanded the company’s client base from the Southeastern US to a list of nationwide, repeat customers
Aided the Creative/Marketing VP with the creation of new travel package offerings, expanded client excursions, business partner incentives and special event ideas
Served on the mobile sales team for industry trade shows and community outreach events
Performed any tasks from driver to server, as needed, to ensure a positive out come for the client and the company.
EDUCATION AND TECHNOLOGY
Savannah Technical College, Savannah, GA
2000 -= 2002
Associate’s Degree - Surgical Technology
Certified in Customer-Focused Selling, Lead Response Training, Revenue and Inventory Management
OnQ System, Fosse Systems, Delphi, Sales Pro and Fidelio.
MS Office (Word/ Excel/ PowerPoint and Publisher).
Ventrata Sales Systems, FareHarbor, Skype, Zoom
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