Phyllis L Stevenson

**** ********** *****

Apt. *405

Pensacola, FL 32505

404-***-**** (cell)

850-***-**** (home)

adpr45@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Navy Federal Credit Union

5505 Heritage Oaks Drive

Pensacola, FL 32526

May/2018 – Present (Contract)

Property Insurance Claims Specialist. Navy Federal property claims specialists must demonstrate knowledge of the industry while using multiple computer programs and multi-screen adaptability and engagement methods to ensure optimal member experience

and service. ICS Specialists are tasked with performing transactions and related financial functions for mortgage property loss claims and restricted escrow accounts. We will help members understand the claims process regarding services, policies and procedures. Provide members with information regarding the claims process and our service to them via phone or other media (e.g. email). Analyze, research and resolve problems and discrepancies related to member restricted escrow accounts and property loss procedures. This position requires effectively handling increasing levels of responsibilities with claims exceeding $100,000 which requires knowledge of differing State and Local construction permits, licensing and certifications; while adapting to continuous updated internal processes and procedures. We are also responsible for accurate financial mathematical calculations and working accurately with construction contracts. We also are tasked with building effective relationships with members through rapport, trust, diplomacy, and, interacting tactfully in difficult situations while navigating through the claims process to the final inspection.

Rachel Ray Nutrish and HALO Pet Food Brands

Brand Ambassador – Nationwide Campaign

Pensacola, FL 32501

April 2018-Present (Contract)

Brand Ambassador. Responsible for promoting the growth of the Rachel Ray Pet Food and HALO Pet Food brands through store promotions, advertisements and contests involving the general public. Interacting with customers, store employees, and staff detailing the nutritious health advantages of your pet when they switch to eating Nutrish or HALO pet food brands. Inventory, Merchandising, and to make sure the display within the store is to the company’s specification for visual impact. Effective listening skills to accurately respond to inquiries and knowledge of the pros and cons of the consumer pet food industry.

Mediacom Communications

1613 Nantahala Beach Road

Gulf Breeze, FL 32563

10/2017 – May/2018

Sales Administrator. Team Lead for eight sales team members. Members on my team go into the field as outside cable sales reps. High organizational skills and ability to manage a number of projects and team members at the same time. Ability to prioritize own workload. Strong communication skills. Well-versed in IT skills for example Microsoft Office Suite and cable, media and telecom systems. Administering and tracking payroll timesheets for eight sales team members, assigning, monitoring each team member workload. Highly professional customer service skills, receiving and responding to customer questions, customer orders and resolving customer complaints with expediency. Generate daily, weekly, monthly and quarterly reports for upper management.

Kelly Services

2114 Airport Blvd Suite 1275,

Pensacola, FL 32504

03/2017 – 10/2017 (Contract)

Professional Administrative Positions with various Companies around Pensacola. Excellent organizational and editing skills; excellent typing skills, excellent communication skills (via phone, email and in person). Advanced Microsoft Office skills, including Word, Outlook, Excel and PowerPoint with the ability to become familiar with any specific programs and software. Strong organizational, project management and problem-solving skills with impeccable multi-tasking abilities. Attention to detail and problem solving skills. Exhibiting a friendly but professional demeanor and using exceptional interpersonal skills.

Aetna, Inc.

1100 Abernathy Road, Suite 375

Atlanta, GA 30328

06/2005 – 01/2017

Large Group Underwriter, Middle Market Underwriting-New Business Team. Large Group Underwriter in the 51-100 Underwriting segment for PA/DE/WV region. I provided underwriting quotes by assisting with the preparation and delivery of new and renewal case files. My responsibilities include producing timely and accurate new business and renewal quotes. I analyze results for reasonability and make decisions about how to proceed. Under limited supervision, I am tasked with making recommendations for plan changes and rate impact based on financial analysis, underwriting principals, and business strategies using rating/financial tools, reference materials, and all Aetna source programs (ie Salesforce.com) for premium, membership, and claim information. In addition, responsible for verifying contracts to ensure established underwriting guidelines were met.

ADP, Inc.

5800 Windward Parkway

Alpharetta, GA 30005

08/2002 – 12/2004

Executive Administrative Assistant to Executive Director, Sales

Administrative Support to the Director of Southeast Sales and Enterprise Sales Groups. Responsibilities included administrative support to the entire sales department for Southeast Sales. A team consisting of eight district sales managers, 4 corporate sales managers and two global sales managers. Maintained master sales client and prospect accounts using Access database. Maintained and updated master sales contracts, proposals, and RFP’s. Arranged corporate travel for team and director as needed. Scheduled and coordinated sales, executive and new client meetings, using Outlook calendar database. Prepared presentation materials using PowerPoint. Responsible for maintaining communication between all levels of corporate management necessary for the preparation of monthly, quarterly and annual sales meetings and reports using Excel. Typing all business correspondence, sending out sales materials, with heavy customer interaction. Catering meetings, preparing mass mailing and general office duties were other areas of responsibility.

American Cancer Society

1599 Clifton Road, NE

Atlanta, GA 30329

07/2001 – 08/2002

Sr. Administrative Assistant to Director, Health Care Promotions

Assisting the Executive Director of Health Care Promotions and the Project Manager.

Supporting an Executive Director in his daily management duties is always challenging but I always welcomed the challenge. I love being able to assist in bringing knowledge from previous jobs has always been beneficial. I love writing and editing of PowerPoint presentations for staff and performing research, writing, editing of grants and proposals during my time with the American Cancer Society. I researched federal and state regulatory requirements and law. I was responsible for handling highly confidential and sensitive material as well. I was responsible for coordinating vast nationwide seminars and conferences, arranging meetings, teleconferences and video conferences along with coordinating all aspects of travel for the director and staff. I also arranged catering of board meetings and staff functions. Monitors staff department budget and office acquisitions. Supervised and guided interns on various projects. I also chaired quarterly support staff meetings, as I interacted effectively with all levels of management.

PROFESSIONAL COMMISSION FOR THE STATE OF FLORIDA

Notary Public for the State of Florida

Notary License ID #1525615

Commission Expires 01/ 2022

EDUCATION

South Hills High School

Ruth & Eureka Streets

Pittsburgh, PA 15212

High School Diploma

Graduated: 06/1977 Business 3.5 GPA

Connelly Technical School

1901 Bedford Avenue

Pittsburgh, PA 15219

Technical Secretarial and Steno Certification

Graduated: 06/1978 Secretary/Steno GPA 4.0

PROFESSIONAL REFERENCES

Allison Gomez – Coworker

Aetna, Inc – Sr Underwriting Consultant

770-***-**** (cell) / adpr45@r.postjobfree.com (email)

Rachel Delgado – Coworker

Aetna, Inc - Sr Underwriting Consultant

770-***-**** (cell) / adpr45@r.postjobfree.com (email)

Gregg Walker - Supervisor

American Cancer Society- Executive Director, Health Care Initiatives

678-***-**** (cell) / adpr45@r.postjobfree.com

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