CSR
Resume:
KEANNA HILL
adpr3m@r.postjobfree.com
OBJECTIVE
To attain a position within a flexible company where all of my skills can be a positive asset within the company as well as be a independent worker while being flexible and hardworking with the drive to succeed .
EXPERIENCE
● Einstein’s Brother’s Bagels, Denver, CO
2018-2019 Shift Leader
-Opening and Closing Procedures
- Line Management
- Baking and Food Prep
- Money Management/Register Balancing
- Sanitation and Cleanliness
● US Medical Supply, Denver, CO 2016-2017
Office Supervisor
● Initiate calls to outside partners such as physicians or government payers ( there is a certain # of calls they would like for them to be able to have each day, each office/day is different so the # will be determined)
● Assist incoming patients requiring assistance with medical supplies/orders.
● Update system records per Compliance department procedures.
● Place inventory replenishment orders with company and maintain local inventory.
● Print packing slips and labels.
● Communicate status updates to Manager, at least on weekly basis ● Accurately pack and ship inventory.
● Electronically send tracking numbers to corporate headquarters.
● Mail sorting and forwarding to corporate headquarters.
● Receive phone inquiries from clients.
● Host periodic site visits by clients.
● Niles Appraisal, Aurora, CO 2014 - 2016 Appraiser Trainee/Office Manager
● Assisted with residential appraisals
● Scheduled appraisal appointments, communicated with county assessor offices.
● Supported A Certified General Appraiser with the proper research.
● Researched issues various county databases and consulted FHA guidelines as well as VA loans.
● Performed data entry with residential appraisal reports in Fannie Mae system confirmed value of the property and made sure all data was accurate on the system.
● Maintained office from home making sure all reports were on time and appointments were done properly.
● Tyco, Aurora, CO 2008 - 2014 Technical Service Representative
● Answered technical questions regarding software products and their requirements within related industries
● Investigated issues reported by customers and dealers in a timely and efficient manner ● Processed an average of [100] inbound and outbound technical support calls. ● Supported customers having data connectivity issues.
● Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
● Performed data conversions and repairs of customer data in order to meet specified program requirements
● Worked with many different billing systems and booked new sales troubleshooted cell back up.
● VA Hospital, Denver, CO 2008-2011
Firm A Office Receptionist
● Managed the receptionist area, including greeting visitors and responding to telephone and in- person requests for information.
● Offered excellent customer service in a pleasant and professional manner
● Maintained the front desk and reception area in a neat and organized fashion.
● Wrote reports and correspondence from dictation and handwritten notes.
● Maintained an up-to-date department organizational chart.
● Made copies, sent faxes and handled all incoming and outgoing correspondence.
● Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
● Patient Charting
EDUCATION
Community College Of Denver, Associates of General Studies, 2011 Colorado Technical University-Aurora Bachelor’s in Criminal Justice, 2016-Present
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