Resume

Hotel Manager Revenue

Location:

Saudi Arabia

Salary:

15000

Posted:

December 30, 2021

Contact this candidate

Resume:

* * * * *

Personal Information

Name : Ahmed Freiwan.

Nationality : Jordanian.

Family Status : Married.

Date of Birth : 08/11/1974.

Mobile : ++962-**-***-****

Email : adpr16@r.postjobfree.com

Objective

Hotel Manager

Languages

Arabic Excellent spoken and written.

English Excellent spoken and written.

French Very good spoken and written.

Professional Achievements

1. Radisson Blu Buraidah KSA March 2019 up to July 2020 2. Position: Hotel Manager

124 rooms

All day dining restaurant

Coffee shop.

Health club.

One Wedding hall.

5 meeting rooms.

Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.

Quarantine Hotel for three months and handle

positives cases.

Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations

Monitor performance to competitive set and initiate action if penetration development is negative

Set objectives and delegate responsibilities to the management team

Foster team work, open communication, shared information and co-operation 2 P a g e

Ensure the hotel management team utilizes in full all resources available in the RHG System to support the hotel, enhance efficiency and knowhow.

Ensure Maximum owner satisfaction and trust

Maintain a good working-relation and dialogue with the hotel’s owner(s). Be familiar with and understand all contractual relations between Radisson Blu and the owner and secure that all obligations are met. Understand, foresee and act proactively regarding any potential conflicts between owner’s interest and those of the Hotel.

Maximize knowledge of local markets and key accounts, and initiate PR activities

Know, understand and get involved in initiatives directed at local markets, such as senior management sales calls and customer events. Take initiatives that build brand awareness, such as participation in local organizations and clubs, which include decision makers, authorities, press and opinion leaders.

Implement and supervise corporate guest satisfaction and guest service programs as well as Quality performance programs

Implement all guest satisfaction and guest service programs in the given time and monitor ongoing training and adherence. Ensure that all complaints from guests are dealt with properly and personally, in accordance with the Yes, I Can! Guidelines. The Hotel Manager is to handle Guest complaints personally by a telephone call followed up by a letter. Monitor guest satisfaction reports and initiate corrective action if unsatisfactory.

Ensure employee satisfaction and trust

Facilitate at least annual employee satisfaction surveys and monitor an ongoing follow-up process. Initiate and drive activities to correct negative deviations to hotel objectives.

Hire and develop potential with the right attitude, eagerness and qualification to support the Brand Values”

Ensure that all employees in your hotel receive the necessary training, both in professional competence and in-service attitude. Foster and encourage living up to the brand values. Encourage self-development. Support education initiatives and participation in task force assignments. Facilitate transfer within or beyond the Region. Ensure that good performers develop and move on into new positions and assignments.

Legal adherence and proceedings

Investigate, share and adhere to all relevant laws, regulations and legal requirements in your respective legal surrounding (i.e. financial accounting and reporting, tax, licenses, safety and security, health, labor, discrimination, data security, laws relating to contracts and business conduct, waste disposal, hygiene). Ensure that professional union relations are maintained.

Adhere to hotels’ and own compliance with company policies

Know and comply with and ensure the hotel complies with company policies as communicated from Radisson Blu and The RHG Head office. Ensure that all employees within the hotel are informed and trained to understand the company’s Code of Business Ethics as per ECOMAN. Department Heads should sign for receipt of Business Ethics as described in ECOMAN.

Lead by example

3 P a g e

R Be at all times a role model for all points of contact with the internal and external stakeholders for the employees and the management team. This includes but is not limited to your behavior during the customary use of hotel facilities for business purposes, representation, and evening or week-end duties in line with executing your duties.

Promote and market the business.

Manage budgets and financial plans and control expenditure.

Maintain statistical and financial records.

Set and achieve sales and profit targets.

Analyses sales figures and devise market and revenue management strategies.

Recruit, train and monitor staff.

Plan work schedules for individuals and teams.

Meet and greet customers.

Deal with customer complaints and comments.

Address problems and troubleshoot accordingly.

Ensure events and conferences run smoothly.

Supervise maintenance, supplies, renovations and furnishings.

Deal with contractors and suppliers.

Ensure security is effective.

Carry out inspections of property and services.

Ensure compliance with licensing laws, health and safety and other statutory regulations.

1. Radisson Blu Resorts Sharjah March 2014 up February 2019 2. Position: Executive Assistant Manager

306 rooms.

9 meeting rooms and one ball room.

2 restaurants.

1 coffee shop.

Health club.

Active relationship with government departments and follow up all the groups, exhibition and meeting rooms bookings

Handling all Sharjah tourism department monthly inspection and requirements. Action plan and follow up with all departments

Developing, implementing and evaluating the hotel’s marketing plan, general business plan, hotel budget and objectives programme to ensure optimum guest satisfaction, sales maximization and profitability on an ongoing basis

Monitoring present and future trends, practices and systems in the hotel industry to determine and ensure that Rooms Division is competitive in the market place.

Conducting weekly inspections of hotel property and FF&E to ensuring it is kept in the best condition, and recommends preventive maintenance to the General Manager where needed.

4 P a g e

Participating in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration.

Randomly inspecting all Housekeeping’s areas on a daily basis to ensure furnishing, facilities and equipment are clean, well maintained and replaced if necessary.

Bringing major needs for repair to the attention of the General Manager.

Checking the arrival list, conference guest list, and VIP list to ensure that Department Heads and the General Manager recognize VIP’s and special guests.

Challenging employees within department to achieve optimum yield management, occupancy and average room rate to maximize room revenue.

Controlling and analyzing departmental costs on an ongoing basis; takes action to control negative deviation.

Analyzing the rate variance report to ensure proper room rate and revenue control

Analyses credit check report daily for possible doubtful accounts.

Planning and co-coordinating in-house activities with Director of Sales and Revenue Manager.

Developing package plans together with Director of Sales, Food & Beverage Manager, and Revenue Manager.

Training all the hotel staff with Radisson blu Concepts such as YIC Training, Make it Right and 100 %Guest satisfaction guarantee.

Recruiting, selecting and training the staff.

4. Missoni Hotel Kuwait May 2012- March 2014

Position: Director of Rooms

169 rooms (106 Missoni Rooms, 63 Suites).

5 meeting rooms and one ball room.