ELESIA

CHIN

Experienced Retail Manager with **

years of hands on experience and 22

years in Management, a strong

passion for the retail industry.

Knowledge and reputation for

building teams focused on achieving

revenue goals, high customer

satisfaction levels.

A proven track record of driving

business operations in productivity

and profitability in turnaround and

high-growth situations with

exceptional energy, leadership, and

problem-solving skills, as well as an

appetite for excellence.

E X E C U T I V E S UMMARY:

• Leadership and Mentoring Teams

• Verbal and written communication

•Inventory Control, Forecasting

•Retail Distribution, Budget Planning,

Revenue Generation & Profit

Management

•Merchandising, Planogram Creation,

Execution & Strategic Planning

•Vendor Management, Sourcing &

Business Development

•Sales & Marketing Techniques &

Execution, P & L Management

•Procurement, Logistics &

Warehousing

•Project and Event Management

•Computer savvy and technical

expertise in various Software

A R E A S O F K N OWLEDGE:

Mobile: 954-***-****

adpqyj@r.postjobfree.com

Lauderdale Lakes,

Fort Lauderdale,, Florida 33309

G E T I N T O U C H :

RETAIL MANAGER RESORT SHOPS

Beaches Turks & Caicos Resort Villages & Spa - Turks & Caicos

• Effectively oversee the daily operations of five resort shops, four of which were established during tenure and one closure.

• Managed Sales Targets, Budgets, Expenses, Inventory management, Sales and Marketing, Ordering Receiving, Vendor Management and Reporting

•Team Leadership, Mentoring, Retention and Training, Performance and created incentive programs

• Ensured strict branding compliance across all productions WORK B A C K G R O U N D :

RETAIL MANAGER RESORT SHOPS

Beaches Negril & Beaches Sandy Bay - Negril, Jamaica

• Manage all operations and increase Inventory levels and sales for both shops by 70%

• Created and Implemented Sales and Marketing Strategies to drive revenue

ROOMS MANAGER

Sandals Montego Bay - Montego Bay, Jamaica

• Team Leadership, Mentoring, Retention and Training, Performance and created incentive programs

• Effectively Managed Overall Housekeeping functions including maintenance of rooms and public areas for 251 rooms Resort.

•Budgets, Expenses, Inventory management

ROOMS MANAGER

Sandals Negril Beach Resort & Spa - Negril Jamaica

• Team Leadership, Mentoring, Retention and Training, Performance and created incentive programs

• Effectively Managed Overall Housekeeping functions including maintenance of rooms and public areas for 223 room Resort

•Budgets, Expenses, Inventory management

•Attained the prestigious 5 STAR DIAMOND award and Implemented Quality Improvement Program

• Calendar and Email Management

• Draft and Edit Executive-level presentations and correspondence

• Social Media Management

•Proofreading & Customer Service

EXECUTIVE ASSISTANT

• Calendar and Email Management

• Draft and Edit Executive-level presentations and correspondence

• Social Media Management

•Proofreading & Customer Service

Virtualinsightva

Virtue Escape

EXECUTIVE ASSISTANT

• Retail Management Consultant

• Management Consultant

• Executive Assistant

• Capabilities Deck Available for Review

FOUNDER AND CEO

Output Experts

ELESIA

CHIN

• Beaches Turks & Caicos Resort

Villages & Spa

Manager of the Year 2019

•Most Productive Location 2019

•Most Profitable Location 2019

•Lowest Slow Moving Percentage

2019

•Standing Ovation of The Year

Winner 2019

•MVP of The Year Nominee 2019

•Most Profitable Location 2018

•Most Productive Location 2016

•Most Productive Location 2015

•99% Perspiration Award January

2016

•Revenue Achievement Award

September 2014

•Growth Achievement Award

September 2014

•Best Presentation Award

September 2014

•Regional Star Award Top Performer

for Financial Year 2013/2014

•Top Revenue Earner - Resort Shop

2012, 2013, 2014, 2015 2017, 2019

• Top Trained Department 2013

•Financial Controller’s Award 2010

& 2011

•Sandals Montego Bay

•Department of the Year 2006

•Team Member of the Year 2006

•Most Improved Employee of the

Month - August 1999

A C H I E VMENTS :

EXECUTIVE ASSISTANT TO GM

Sandals Montego Bay

•Manage operations & team members of the executive offices – the resort’s hub

WORK B A C K G R O U N D :

EVENING DUTY MANAGER

Sandals Montego Bay Jamaica

Acted as General Manager during the evening and ensure smooth resort operations.

•Managed and monitored all departments during coverage.

•Dealt with guest’s issues and resolved them

ASHWORTH COLLEGE

Bachelor’s Degree Business Administration

A C A D E M I C H I S T O R Y :

TRAINEE MANAGER

Sandals Montego Bay

•Trained in all areas of hotel operations; front of house and back of the house including rooms, sales, F&B, accounting, water sports. FRONT OFFICE AGENT

Sandals Montego Bay

•Night auditor & Reservations

•Manage all Front Office Operations

•Acting Front Desk Manager for 3 months

ALLISON.COM

Certificate in Retail Management Merchandising, Distribution, and Marketing

SANDALS CORPORATE UNIVERSITY

Certificate M3 Sales Training System

Certificate in Customer Service 1

Certificate in Art of Selling

Certificate in Professional Communication

AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE

Certificate – Certified Guest Service Professional GEORGE WASAHINGTON UNIVERSITY

Certificate in Mastering Sales And Service Leadership - Master Connection Associates (Professional Development Program) UNIVERSITY OF THE WEST INDIES CENTRE FOR HOTEL &

TOURISM

Diploma in Hotel and Tourism Management

• Direct and control all housekeeping activities

• Ensure Sandals Resorts Standard operating procedures for cleanliness and budget costs are being adhered to. Sandals Royal Caribbean & Private Island - Montego Bay, Jamaica ASSISTANT ROOMS MANAGER

ELESIA

CHIN

Mary Ella Martin

Financial Controller

Beaches Turks & Caicos Resort Villages & Spa

1-649-***-****

Phillip Walcott

Director of Finance

Beaches Turks & Caicos Resort Villages & Spa

Sandals Resorts International

1-649-***-****

Michael Williams

Group Manager Revenue Operations

Business Development

Sandals Resorts International

1-876-***-****

R E F E R E N C E S :

MONTEGO BAY COMMUNITY COLLEGE

A C A D E M I C H I S T O R Y :

Pre-University Arts Program

MOUNT ALVERNIA HIGH SCHOOL

CXC Mathematics, English Language, English Literature, History, Geography, Social Studies and Principle of Business. GCE Computer

HOSPITALITY RESOURCES – VENZA GROUP

Certificate VLS500 Sexual Harassment Prevention for Hoteliers Certificate InfoSec Basic with GDPR Electives

Certificate P11 for Guest Facing Team Members

Certificate Introduction to P11 for Hoteliers

Certificate PCI Data Security Standard for Employee Certificate of Basic Micro Computing

COMPREHENSIVE COMPUTER SYSTEMS

Certificate The Seven Habits of Highly Effective People COVEY (MANAGEMENT PROGRAM)

Mobile: 954-***-****

adpqyj@r.postjobfree.com

Lauderdale Lakes,

Fort Lauderdale, Florida 33309

Contact this candidate