Executive Assistant Management Consultant
Resume:
ELESIA
CHIN
Experienced Retail Manager with **
years of hands on experience and 22
years in Management, a strong
passion for the retail industry.
Knowledge and reputation for
building teams focused on achieving
revenue goals, high customer
satisfaction levels.
A proven track record of driving
business operations in productivity
and profitability in turnaround and
high-growth situations with
exceptional energy, leadership, and
problem-solving skills, as well as an
appetite for excellence.
E X E C U T I V E S UMMARY:
• Leadership and Mentoring Teams
• Verbal and written communication
•Inventory Control, Forecasting
•Retail Distribution, Budget Planning,
Revenue Generation & Profit
Management
•Merchandising, Planogram Creation,
Execution & Strategic Planning
•Vendor Management, Sourcing &
Business Development
•Sales & Marketing Techniques &
Execution, P & L Management
•Procurement, Logistics &
Warehousing
•Project and Event Management
•Computer savvy and technical
expertise in various Software
A R E A S O F K N OWLEDGE:
Mobile: 954-***-****
**********@*****.***
Lauderdale Lakes,
Fort Lauderdale,, Florida 33309
G E T I N T O U C H :
RETAIL MANAGER RESORT SHOPS
Beaches Turks & Caicos Resort Villages & Spa - Turks & Caicos
• Effectively oversee the daily operations of five resort shops, four of which were established during tenure and one closure.
• Managed Sales Targets, Budgets, Expenses, Inventory management, Sales and Marketing, Ordering Receiving, Vendor Management and Reporting
•Team Leadership, Mentoring, Retention and Training, Performance and created incentive programs
• Ensured strict branding compliance across all productions WORK B A C K G R O U N D :
RETAIL MANAGER RESORT SHOPS
Beaches Negril & Beaches Sandy Bay - Negril, Jamaica
• Manage all operations and increase Inventory levels and sales for both shops by 70%
• Created and Implemented Sales and Marketing Strategies to drive revenue
ROOMS MANAGER
Sandals Montego Bay - Montego Bay, Jamaica
• Team Leadership, Mentoring, Retention and Training, Performance and created incentive programs
• Effectively Managed Overall Housekeeping functions including maintenance of rooms and public areas for 251 rooms Resort.
•Budgets, Expenses, Inventory management
ROOMS MANAGER
Sandals Negril Beach Resort & Spa - Negril Jamaica
• Team Leadership, Mentoring, Retention and Training, Performance and created incentive programs
• Effectively Managed Overall Housekeeping functions including maintenance of rooms and public areas for 223 room Resort
•Budgets, Expenses, Inventory management
•Attained the prestigious 5 STAR DIAMOND award and Implemented Quality Improvement Program
• Calendar and Email Management
• Draft and Edit Executive-level presentations and correspondence
• Social Media Management
•Proofreading & Customer Service
EXECUTIVE ASSISTANT
• Calendar and Email Management
• Draft and Edit Executive-level presentations and correspondence
• Social Media Management
•Proofreading & Customer Service
Virtualinsightva
Virtue Escape
EXECUTIVE ASSISTANT
• Retail Management Consultant
• Management Consultant
• Executive Assistant
• Capabilities Deck Available for Review
FOUNDER AND CEO
Output Experts
ELESIA
CHIN
• Beaches Turks & Caicos Resort
Villages & Spa
Manager of the Year 2019
•Most Productive Location 2019
•Most Profitable Location 2019
•Lowest Slow Moving Percentage
2019
•Standing Ovation of The Year
Winner 2019
•MVP of The Year Nominee 2019
•Most Profitable Location 2018
•Most Productive Location 2016
•Most Productive Location 2015
•99% Perspiration Award January
2016
•Revenue Achievement Award
September 2014
•Growth Achievement Award
September 2014
•Best Presentation Award
September 2014
•Regional Star Award Top Performer
for Financial Year 2013/2014
•Top Revenue Earner - Resort Shop
2012, 2013, 2014, 2015 2017, 2019
• Top Trained Department 2013
•Financial Controller’s Award 2010
& 2011
•Sandals Montego Bay
•Department of the Year 2006
•Team Member of the Year 2006
•Most Improved Employee of the
Month - August 1999
A C H I E VMENTS :
EXECUTIVE ASSISTANT TO GM
Sandals Montego Bay
•Manage operations & team members of the executive offices – the resort’s hub
WORK B A C K G R O U N D :
EVENING DUTY MANAGER
Sandals Montego Bay Jamaica
Acted as General Manager during the evening and ensure smooth resort operations.
•Managed and monitored all departments during coverage.
•Dealt with guest’s issues and resolved them
ASHWORTH COLLEGE
Bachelor’s Degree Business Administration
A C A D E M I C H I S T O R Y :
TRAINEE MANAGER
Sandals Montego Bay
•Trained in all areas of hotel operations; front of house and back of the house including rooms, sales, F&B, accounting, water sports. FRONT OFFICE AGENT
Sandals Montego Bay
•Night auditor & Reservations
•Manage all Front Office Operations
•Acting Front Desk Manager for 3 months
ALLISON.COM
Certificate in Retail Management Merchandising, Distribution, and Marketing
SANDALS CORPORATE UNIVERSITY
Certificate M3 Sales Training System
Certificate in Customer Service 1
Certificate in Art of Selling
Certificate in Professional Communication
AMERICAN HOTEL & LODGING EDUCATIONAL INSTITUTE
Certificate – Certified Guest Service Professional GEORGE WASAHINGTON UNIVERSITY
Certificate in Mastering Sales And Service Leadership - Master Connection Associates (Professional Development Program) UNIVERSITY OF THE WEST INDIES CENTRE FOR HOTEL &
TOURISM
Diploma in Hotel and Tourism Management
• Direct and control all housekeeping activities
• Ensure Sandals Resorts Standard operating procedures for cleanliness and budget costs are being adhered to. Sandals Royal Caribbean & Private Island - Montego Bay, Jamaica ASSISTANT ROOMS MANAGER
ELESIA
CHIN
Mary Ella Martin
Financial Controller
Beaches Turks & Caicos Resort Villages & Spa
Phillip Walcott
Director of Finance
Beaches Turks & Caicos Resort Villages & Spa
Sandals Resorts International
Michael Williams
Group Manager Revenue Operations
Business Development
Sandals Resorts International
R E F E R E N C E S :
MONTEGO BAY COMMUNITY COLLEGE
A C A D E M I C H I S T O R Y :
Pre-University Arts Program
MOUNT ALVERNIA HIGH SCHOOL
CXC Mathematics, English Language, English Literature, History, Geography, Social Studies and Principle of Business. GCE Computer
HOSPITALITY RESOURCES – VENZA GROUP
Certificate VLS500 Sexual Harassment Prevention for Hoteliers Certificate InfoSec Basic with GDPR Electives
Certificate P11 for Guest Facing Team Members
Certificate Introduction to P11 for Hoteliers
Certificate PCI Data Security Standard for Employee Certificate of Basic Micro Computing
COMPREHENSIVE COMPUTER SYSTEMS
Certificate The Seven Habits of Highly Effective People COVEY (MANAGEMENT PROGRAM)
Mobile: 954-***-****
**********@*****.***
Lauderdale Lakes,
Fort Lauderdale, Florida 33309
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