Phone Operator Production Coordinator
Resume:
Wanda S. Snyder
Greenville, MS 38701
********@*****.***
OBJECTIVE: Seeking a career with your corporation to utilize my education and experience.
EDUCATION: South University Savannah, GA
Bachelor of Business Administration October 2021 Major: Accounting/Business Administration
GPA: 3.28
EXPERIENCE:
January 2021- Present ACT Advanced Call Center Technologies WFH
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
July 2020 – 2021 Harlow’s Guest Service Representative Greenville, MS
Taking bookings and cancellations by phone, email or face-to-face and recording the information on the computer.
Checking in guests, allocating rooms and handing over keys.
Answering question about the hotel facilities and about local transport, places of interest and entertainment.
Deals with special requests, such as room service, taxi bookings or wake-up calls.
Passing on message to guests’ and taking mail for posting.
Passing on any guests’ problems to the appropriate member of staff.
Answering the phone, operating the switchboard and dealing with email and mail.
Checking out guests, adding up their bills and taking the credit, debit or cash payment.
October 2016 – Present ESS Substitute Teacher Paragould, AR
Handles a number of job duties by providing backup teaching services when full-time teachers are unable to work.
Execute lesson plans left by the absent teacher and/or creates classroom lessons of my own.
Creates and maintain a respectful and fair classroom culture that fosters safe and productive learning.
Monitor, observe, and report student behavior according to school policies and procedures
October 2015 – 2017 Lowe’s Phone Operator
Greenville, MS
Answer and transfer call to the appropriate department within the store.
Assist customers with questions and/or concerns on products.
Process, quote and take phone orders.
Sale and process returns.
March 2000 – 2015 USG Interiors, Inc Plant Production Coordinator,
Greenville, MS
Develop reports & keep track of the number of transfer product cancelations.
Develop how to do books for all aspects of the transfer ordering process.
Provide input for Services Issues dealing with transfer products by sitting in on monthly service calls with our customer service center.
Continue to reduce transfer cost by maximizing truck loads either by weight or volume.
Monitor transfer inventories by adjusting the inventory stocking levels on products and keep in line with current business levels.
Provide monthly Damage Report on Transfer Goods by developing, maintaining, and sending out a monthly report detailing any and all damages that arises in transfer inventories.
HONORS & ACTIVITIES: 2009 Nominee for Go the Distance Winner
2010 Go the Distance Winner
Active Choir Member of Mt. Zion Baptist Church
Secretary of the Sunday School/Choir Treasure
SKILLS & ABILITIES: Marketing, Management, Statistics, Business Finance,
Microsoft Office Products
REFERENCES: Available Upon Request
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