JAMES HARTER

**** ******* **** ***

Colorado Springs, CO 80922

Cell: 785-***-****

adpqx4@r.postjobfree.com

PROFESSIONAL SUMMARY

U.S military veteran brings 24+ years’ experience leading teams from 10 to more than 300 to achieve numerous project goals safely by coordinating, completing, and overseeing job-related activities and assignments, ensuring compliance with company policies and procedures, and providing sound budget management.

EXPERIENCE

Comcast, CE2, Customer Experience Associate (Retention) July 2018 to Feb 2019 Addressed and resolved numerous call center customer product complaints empathetically and professionally while retaining customers and selling products.

• Recognized by management as one of the best customer service reps in the entire call center for being one of few agents for numerous positive surveys

• Handled all inbound calls and provided one-call resolutions with all billing and account resolutions with a very low 4.9% call back rate over a current 6 month period PSE MAIL PROCESSING CLERK Dec 2017 to June 2018

US Postal Service-Monument, CO 80132

Performed a variety of clerk duties required to process mail using automated mail processing equipment or manual methods of sortation and distribution.

• Performed a variety of clerical duties in mail processing and retail/customer services to support day to day operations within the Post Office

• Removed sorted mail from bins or separations and placed into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules

ASSISTANT STORE MANAGER Jan 2017 to Nov 2017

King Soopers – Colorado Springs, CO 80920

Assisted with the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired business results. Was a role model and demonstrated the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

• Assisted the Store Manager and associates in achieving a favorable customer shopping experience and associate interest in customer service/relations

• Drove sales by working with Department Managers to produce and maximize sales and profits, reduce shrink and improve each store department's contribution.

• Utilized coordinators and other field staff to ensure and achieve sales and profit goals and execute division merchandising plans

SENIOR HEALTHCARE NCO (Senior Supervisor) Dec 2014 to Oct 2016 Evans Army Community Hospital - Fort Carson, CO 80913 Achieved zero loss of life in supervising the high-tempo Department of Surgical Services (300 civilians and military personnel, 19 surgical care outpatient clinics, an Anesthesia section and an eight bed operating suite).

• Ensured compliance with the Joint Commission’s policies, procedures, and standards by coordinating, completing, and overseeing job-related activities and assignments including orientation, training, mentorship, leadership and readiness

• Provided maximum efficiency and output with 100% overall patient satisfaction by daily partnering with Chief of Surgery to assist and advise on surgery initiatives’ implementation, best business practices and hospital structuring

• Achieved minimal loss or damage by monitoring and managing a medical supply and capital equipment budget worth $26 million

• Directly supervised nine clinic managers, one office automation specialist and two Medical Support Assistants

FIRST SERGEANT (Senior Supervisor) Dec 2012 to Dec 2014 C Co, 704th Brigade Support Battalion - Fort Carson, CO 80913 Provided health and wellness for 3,000 people by supervising a 75 employee medical support team

• Provided supervision and development opportunities via training, discipline, morale, welfare, safety, physical fitness, education, and technical proficiency

• Ensured the maintenance and accountability of $4.3 million worth of medical equipment with zero loss or damage

FIRST SERGEANT (Senior Supervisor) Dec 2010 – Dec 2012 Warrior Transition Battalion - Fort Riley, KS 66441 Provided development and growth opportunities for staff members and served as primary point of contact for all incoming wounded Soldiers to Fort Riley.

• Maintained 100% accountability and risk mitigation for 898 wounded warriors over the two year period; of which 90 were high risk Soldiers requiring escort missions

• Saved the United States Army and taxpayers $458,000 in a two-year period by launching an appointment tracking system that held a 99% keep appointment rate Brigade Senior Healthcare Advisor – Fort Bragg, NC 28307 Jun 2006 – Dec 2010 A “brigade” is roughly equivalent to a collection of FedEx markets.

• Deployed 39 Soldiers on a no-notice deployment to Operation Iraqi Freedom; while deployed orchestrated civil programs that provided care to more than 400 Iraqi civilians

• Spearheaded two aid stations in a combat zone while seamlessly tracking 100% of casualties from point-of-injury to the United States to medical care and family

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