Objective

To obtain a professional position with a growing company that offers diversified opportunities in a challenging environment in which I can utilize and apply my skills and experience.

Skills

Strong ability to multitask

Quick learner

Quick problem solving skills

Dependability

The ability to work as a part of a team

Ability to work under pressure

Time Management skills

Adaptability

Strong work ethic

Self Confidence

Enthusiasm and other soft skills

Active listening and communication skills

The ability to work efficiently and productively by using my time wisely

Experience

Patient Access Representative

City Hospital at White Rock

March 2020 – December 2021

Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPPA regulations.

Cross trained in various departments such as ER, Out-Patient, Mammography, Physical Therapy, Diabetes, Cardiac Rehab and Sleep Study

Collected and processed co-payments and out of pocket charges

Worked with nurses, therapists and other clinical staff to process patients and direct to appropriate departments

Utilized customer service skills and detailed system knowledge to support hospital and clinical

Operations

Patient Access Representative

Conifer Health Solutions

December 2017 to March 2020

Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPPA regulations.

Cross trained in various departments such as ER, Out-Patient, Mammography, Physical Therapy, Diabetes, Cardiac Rehab and Sleep Study

Collected and processed co-payments and out of pocket charges

Worked with nurses, therapists and other clinical staff to process patients and direct to appropriate departments

Utilized customer service skills and detailed system knowledge to support hospital and clinical

Operations

Guest Service Manager

Hampton Inn

August 2013 to July 2015

Responsible for managing guest and front office operations

Assist with check-ins, check-out, responds to guest request and complaints

Oversees lobby operations and hotel amenities such as concierge and valet services, pool or spa amenities

Provides assistance to guest as needed

Managed a team of four front desk agents, supervising personnel in issue resolution and process

Ensured that guest complaints were handled in the most effective manner possible

Preschool Director

Guardian Angel Preschool

June 1999 to August 2007

Supervise preschool teachers and childcare workers

Hire and train new staff members

Provide training and professional development opportunities for staff

Develop educational programs and set educational standards

Ensure facility is maintained and cleaned according to state regulations

Assist staff in communicating with parents

Education

Eastfield College

September 2015 to November 2016

General studies that include English, art, math, biology, theater arts, writing, psychology, health and economics

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