Professional Summary

Skills

Experience

ShavaWillis

323-***-**** adpqry@r.postjobfree.com 7753ColeAve, Highland, CA 92346 Server with 7+years of restaurant and bar experience and 4+ years of food and beverage managerial experience. Seeking to apply guest and food service knowledge to a position at your restaurant. Communication Problem Solving Leadership

Team Work Time Management

Server/Certified Trainer June 2018 - March 2020

Dave & Buster's, Torrance, CA

Deliver exceptional, and fast service.

Worked with individual servers to improve performance. Skillfully anticipated and addressed guest's service needs. Memorized restaurant's food and drink options to optimize guests experience. Served food and drinks to patrons.

Elevated performance levels and minimized compliance issues by fully training new hires. Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes. Assistant Manager January 2018 - March 2020

Cinemark, Culver City, CA

Provide customer service satisfaction, by making sure that the guests are enjoying their times at the movies. Oversees the daily performance of a theater, including the ticket booth, individual auditoriums, and concession stands.

Use customer service and suggestive selling to increase sells. Maintained operational performance by skillfully handling opening and closing tasks. Assisted with training and developing new team members in company policies, procedures, and standards. Eliminated resource waste through effective monitoring and improved controls. Server/Bartender January 2018 - June 2018

Cinemark Studio Eats, Los Angeles, CA

Adhered to all safety, sanitization, and food handling guidelines and regulations. Supported bussers with table-cleaning during high-volume shifts. Offered information on new menu items, seasonal and daily specials. Mixed alcoholic and non alcoholic drinks

Greeted Patrons and took food and beverage orders

Processed orders and payments using POS system terminals and registers. Server/Shift Lead January 2014 - December 2017

Education

Buffalo Wild Wings

Train new Servers and Managers on guest service expectations of the restaurant, safety procedures, proper food handling and restaurant protocols.

Shift Lead- Lead the floor, answer customer inquiries, and resolved issues properly. Make schedules.

Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints. Improved team performance by training employees in new techniques and monitoring daily activities. Set Helper/Assistant Manager November 2013 - April 2014 The Noerr Program Corporation

Make schedules, help set up the set for different occasions, and make reservations. Directed daily store operations, including staff management, task delegation, merchandising, and customer service. Oversaw employee training and all staff management tasks. Maximized employee performance with effective training and close mentoring. Associate Of Arts - Los Angeles Southwest College June 2016 High School Diploma - Crenshaw Senior High School June 2010