Kristina McLaughlin

Jamestown, CA *****

adpql3@r.postjobfree.com

+1-209-***-****

I am currently looking for a career which is challenging as well as interesting. I have a great deal of work experience, especially in customer service and employee supervision. I work well in both a team atmosphere or independently. I and am quick to learn new things and am well organized. It is my goal to work from home for a well established company who appreciates their employees and has growth potential.

Authorized to work in the US for any employer

Work Experience

In Home Care Provider

IHSS Adult Services Program - Sonora, CA

May 2017 to June 2019

1. Care for elderly and or disabled clients who need assistance with personal hygiene, errands, meal preparation, cleaning etc in order to allow them to remain independent and in their own homes. Customer Service

Save Mart - Sonora, CA

August 2012 to November 2012

Responsibilities

Heavy Customer Service, Sales, Closing Procedures, Cleaning, Stocking, Product Knowledge, Dish Washing

Accomplishments

I was trusted to lead the shift when management was unavailable, worked as a team player, trained new employees, was able to work independently when required. Scored 100% on all customer service reviews.

Skills Used

Extensive customer service, multi tasking, organizational skills, efficient time management, cleaning, food preparation, stocking.

Escrow Assistant

First American Title - Sonora, CA

May 2002 to March 2003

Responsibilities

Heavy phones and Customer Service, Assistant to Escrow Officer both residential and commercial, 10 key, Data Entry, Loan and Escrow Signings, Check Preparation, Typing, Auditing, Filing, Copies, Set up new files, set appointments, business letter writing. Accomplishments

During the time I was employed by First American Title I was promoted to Commercial Escrow Assistant in Sacramento CA

Skills Used

Excellent Customer service, Organization Skills, and Multi Tasking Senior Customer Service Associate

Union Bank of California - Sonora, CA

March 1997 to August 1998

Responsibilities

Supervisor of 7, cash handling, heavy customer service, phones, 10 key, sales, collections, new account set ups, data entry, vault teller, cash shipments, auditing, filing, customer complaints, debits and credits, cold calls, new employee training, check signing, ATM, scheduling Accomplishments

Responsible for supervision of all tellers, Trained new employees, Won awards for Loan Sales and Customer Service.Completed many classes in service and leadership offered by Union Bank of California Skills Used

Patience, ability to teach, accuracy, exceptional service, organization, innovative ideas, team work, self motivated, ability to work independently when necessary, fast learner Loan Specialist/Teller

Sentinel Community Bank - Sonora, CA

September 1990 to March 1998

Responsibilities

Heavy phones, customer service, sales, collections, letter writing, filing, loan disbursements, cash handling, supervisor of 12, training of new employees, data entry, 10 key, typing, creating flyers, business development, check signing, loan closings, legal documents, board of realtor meetings Accomplishments

I started as a teller and was quickly promoted to Head teller then moved up to Loan Servicing and later to a Loan Agent. I completed a teller course and service course while employed there. Skills Used

Responsible, self motivated, accuracy, quick learner, intelligent, creative, organized, patient, excellent product knowledge, service driven, public speaking, fast worker, Skills

• Debits & Credits

• Escrow

• Auditing

• Home Care

• 10 Key Data Entry

• Meal Preparation

• Public Speaking

• Cold Calling

Additional Information

I would like to briefly explain the gaps in my work history are due to having 4 children, 1 of which is severely autistic and has required my complete attention at different times in her development. I have additional help now that she is older and would like to return to work. I feel a remote position will allow me to do this.

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