AVISHEK BANERJEE

*/* *** ******* ******* Road.

Kasba. Kolkata. Pin 700042

Cell: 987-***-****/ 801-***-****

Email: adpqkl@r.postjobfree.com

OBJECTIVE

To serve the Organization in the position which suits my profile & experience

EMPLOYMENT

Exploretech Pvt Ltd (Fusion BPO)

Jan 2019 – Dec 2021

Chat Support Representative

Provide chat support for USA e-Commerce website

Cater to customers of Office Depot (dealing with office supplies).

Provide sales and knowledge assistance to customers.

Provide after-sales support to customers.

Maintain daily report about the work updates.

Act as a bridge between the Client and the customers.

Making Skype calls to different internal teams about continuous updates.

Assist other team members about the detailed process.

Webgrity Pvt Ltd

Mar 2018 – Dec 2018

Virtual Assistant (Projects)

Receive different clerical jobs from overseas Clients.

Complete the provided jobs and submit it to the Client.

Email/Skype the Clients all the updates regarding the works.

Collect the payments on the accounts of those works.

Maintain daily/weekly updates for official records.

Provide all the payment related updates for internal usage.

Randem IT Pvt Ltd

Feb 2017 – Nov 2017

Chat Support Representative

Provide chat support for Australian customers (multiple websites)

Make outbound calls to Clients in specific cases (Skype)

Provide sales and knowledge assistance to customers.

Provide after-sales support to customers.

Maintain daily report about the work updates.

Act as a bridge between the Client and the customers.

Communicate with different vendors as per situations.

Blueberry Web Solutions Pvt Ltd

March 2014 – January 2017

Chat Support Representative (Chat & Calls)

Provide chat support for OBS customers (UK)

Make outbound calls when necessary (Skype)

Help in sales and educational guidance to customers.

Provide technical and sales support to Global customers.

Give resolution for server problems and bulk mailing issues.

Educational and sales support for sending bulk SMS.

Maintain daily report about the work updates.

Act as a bridge between the Client and the customers.

Communicate with different vendors as per situations.

Octane Info Solutions Kolkata

February 2013 – February 2014

Technical and Sales Representative (Mails & Calls)

Have regular discussions with Vendors and candidates.

Work as a bridge between the Client and the candidate.

Schedule the interviews for the candidates.

Pitch candidates for online training and education.

Maintain daily records and database about different Clients.

Communicate with the Vendors through mails and calls.

Kavish Techno Soft Kolkata

September 2012 - January 2013

Customer Care Executive (Calls)

Make outbound telephone calls to U.K.

Survey and up sell Clients Product (Eon Electricity).

Prepare Daily Reports about the process.

Carry discussions with the Team Leader and Client regarding the updates.

EDUCATION

Passed Secondary Examination (C.B.S.E. Board)

J.N.M.S. School, Dhanbad. Bihar.

1st Division

Passed Senior Secondary Examination (C.B.S.E. Board)

Kalyani Central Model School. Kalyani. West Bengal.

1st Division

Passed BA (Calcutta University)

2nd Division

SKILLS

Language - Fluent in English, Bengali and Hindi.

Computer Skills - Microsoft Word, Excel, and Internet Savvy.

Personal Interests -

Knowing about different people and cultures.

Making new friends.

Reading newspapers and other media platforms and taking interest in all the recent developments in IT Sector.

PERSONAL

Date of Birth: August 10, 1983

Date: Signature:

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