Lisa Connolly

**** ***** ****, *** * ***

Brighton, CO 80601

Mobile: 484-***-****

Email: adpqjk@r.postjobfree.com

Availability/Schedule: Permanent/Full Time Salary requirement: $42,000 + benefits

Summary

Accomplished individual with polished customer service skills in the fields of medical, printing, advertising and automotive financial services. Fast learner and team player possessing the following skills:

Research & Problem Solving

Written & Verbal Communication

Organized & Detail Oriented

Administrative Services

Multi tasking

WORK EXPERIENCE

Universal Health Services Inc, King of Prussia, PA US 2006 – Present

Referral and Registration Center

Senior Physician Referral Representative (Customer Service)

Handle incoming calls, provide physician information and referrals to clients on an as needed basis; direct clients to appropriate specialist according to diagnosis or disease state

Provide outgoing calls to respective clients who forwards a request through management or e-mails for follow up on registrations or a physician referral

Responsible for “Call Back Queue”. Monitors queue several times a day. Call customers as needed for class placement.

Train all new hires for offices in Northern Nevada & Las Vegas. During a 3 week period - trains new hires on all office policies and procedures. Teaches the office appointment and patient tracking software.

Evening Shift Team Leader. Responsible for maintaining evening shift work flow. Resolves any issues or requests from hospitals, doctor offices, customers/patients or co-workers.

Fiserv Automotive Solutions, King of Prussia, PA US 2005 – 2006

Customer Service Associate

Customer service in a call center environment, average calls taken per day 135

Responds to inquiries through phone or email contact with customers and prospects about the company’s products or services.

Computer proficient, utilizes multiple applications for documenting and tracking information, answering questions, and processing product orders.

Promoted and maintained positive customer relations utilizing Service Excellence techniques.

Adhered to established guidelines for problem documentation and corrective procedures.

Assisted in training less experienced associates.

Made decisions and solves problems that are general in nature under detailed guidelines.

Possessed knowledge to know when to refer issues and when to handle them personally.

Completed documentation required to cancel registrations.

Performed follow-up to confirm customer registration cancellation is complete.

Completed plate receipt logging.

Performed miscellaneous clerical support.

Working knowledge of Microsoft Office Products.

Strong organizational and follow-up skills.

Office/administrative experience.

Achieved ISO 9001 certification.

Careers Express, King of Prussia, PA US 2005

Administrative/Title Clerk

Assignment - Ford Motor Credit Company, King of Prussia, PA US

Performed daily assigned tasks in any of the following areas: Exception, Distribution, Titles or Insurance.

Performed daily responsibilities to ensure high levels of dealer and customer satisfaction.

Ensured procedural compliance throughout department operations in order to achieve “compliant” ratings on all General Auditor's Office reviews.

Ensured proper perfection of Ford Credit lien/security interest on all retail/lease/wholesale lease assets utilizing close follow up on all accounts

Ensured Lessees in vicarious liability states have proper insurance on Ford Credit assets.

Mailed all Paid in Full documents and titles to customers and dealers upon notification of account pay off.

Provided customer service upon demand, investigate title and/or registration issues with current and past customers as needed.

Tomahawk Graphics Inc., Norristown, PA US 2001 - 2004

Department Supervisor

Managed several accounts, understood unique needs regarding graphic arts, printing and direct mailing.

Acted as a liaison between production and printing, then implementation of the direct mailings with the post office.

Compiled all estimates and billing, managed postage accounts for all clients.

Provided customer service to all clients.

EDUCATION: Northern Chester County Tech School, Phoenixville, PA

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