Customer Service Dispatcher

Scheduling Department of HSKP

been cross train in are Scheduling Department for HSKP making sure we

have the correct amount of GRA’s to cover all the floor scheduling part-time

GRA’s when needed answering in- coming calls taking count or rooms that

where refuse service, dd’s, late checkout, turndowns, and many more task.

Lost&Found Department of HSKP

been also cross train at lost & found picking up items left behind login

information on computer as well on paper answering in-coming calls from

guess looking for items

Skill: Solid PC skills to ability to perform Opera,Excel,Word. Type 35-45 wpm

multi task Bilingual Spanish and English, Ability to manager in-coming like

out-going calls

SITEL (12/2009 - 04/2008)

Technical Support

Provide Excellent Inbound customer service, technical support and resolution

for inquiries regarding equipment. Also to billing calls and escalation call in

regards to PS3 product, network issues.

Skills: Solid PC skills to include the ability to perform troubleshooting of

hardware and software. Type 30-45 wpm. Ability to learn new skills and task

quick.

ETT Herbst Gaming (04/2008- 06/2005)

Dispatcher

Receiving incoming calls from different store location with different problems

as well money request in change different break downs .Routine techs in 9

different zones in Las Vegas we had to multi-task having calls and dispatching

over the radio.

Skills:Solic Pc Skills including ability to perform dispatching over the radio to.

over 9 techs in different area zones in Las Vegas. Type 35-45 wpm.

SCIS Airport Security (06/2005-06/2003)

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