Order Processor Customer Service
Resume:
Shelomie Small
***-** ***** ******, *** *G* I 905-***-**** I adpqik@r.postjobfree.com I
Objective
To obtain a position as a warehouse worker for a reputable company that will allow me to utilize my organizational and collaboration skills. Core Qualifications
● Excellent people skills with both customers and coworkers.
● Capable of working independently or with a group of people toward a common goal.
● Eloquent in speech in person and over the phone.
● Exceptional writing skills when contacting people through mail or email.
● Proficient in MS Office and many order processing programs.
● Organized in all paperwork and data entry.
● Efficient in making and returning phone calls or emails in a timely manner.
● Capable of performing clerical work such as copying, faxing, filing, etc. Experience
February 2019 to Present
FedEx, Brampton, ON
Order Processor
● Accurately picked and processed orders.
● Remaining safe and conscious of the people around me
● Packaged and compiled customers orders and organized those orders depending on shipping and retrieving date.
May 1998 to May 2016
Meritor, Brampton, ON
Order Processor
● Stay informed on all company services and products so customer inquiries can be answered correctly.
● Set up customers with automatic orders to avoid late, missing, incomplete, or forgotten orders.
● Handle customer complaints and questions regarding problems with orders
● Place calls to previous customers who have not placed orders recently to determine if there is something that could be done to regain their business again
● Coordinate with sales team regarding order status, shipping dates, product availability and backorders.
● Effectively and appropriately interact and communicate with the warehouse.
● Follow up with customers regarding order confirmation.
● Obtain additional information as necessary from a variety of sources.
● Regularly review and reconcile reports to identify potential customer issues. June 2013 - August 2014
Swyer Solutions, Mississauga, ON
Customer Service Representative
● Schedule consultations and organize appointments.
● Respond to telephone inquiries, providing quality service to customers.
● Record queries and complaints in order to ensure resolution September 2004 - March 2007
DE Accounting, Brampton, ON
Customer Service Representative
● Responsible for responding to inquiries and handling incoming calls.
● Scheduled follow-ups and assisted with resolving customer service issues.
● Assist with training new employees.
Education
1996 - 1997
West Credit Secondary School, Mississauga, ON
● Computer Studies Certification
References Available Upon Request
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