Service Food Customer

JOSE LUIS SERRANO

*** ******* **. ******, ** ****4 Email: **************@*****.*** Phone: 213-***-****

OBJECTIVE Secure a position that will enable me to use my strong communication & organizational skills, customer

service background and my ability to work well with people.

BACKGROUND Familiarity with shipping practices and handling methods; forklift certified; ability to work with minimal SUMMARY supervision; commitment to excellence and high standards; good written and oral communication skills;

strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow;

acute attention to detail; proficient on M3 software; proven ability to handle multiple projects and meet

deadlines; strong interpersonal skills.

AREAS OF Bilingual (English and Spanish) Problem Solving Building Teamwork Communication

EXPERTISE Public Speaking Customer Relations Customer Service Food Safety Understanding

CAREER Receiving Coordinator

HISTORY Safran, Santa Maria, CA (10/18-03/20)

Processed all in-and outbound shipments including but not limited to sorting, logging, delivering, packing, and shipping

Ensured that proper equipment, documents, and accessories were received with correct order.

Inspected all incoming freight for damage; follows-up with purchasing to resolve any damaged freight issues.

Audited each shipment prior to packing to ensure that goods match order

Packed and labeled product based on established standards

Assisted in responses to requests for tracing of missing shipments

Processed all receiving transactions and paperwork; operated a forklift and pallet jack.

Participated in continuous improvement projects/teams and performed other duties as assigned by manager.

Quality Assurance

SunOpta (Frozsun Foods), Santa Maria, CA (03/18-09/18)

Monitored the manufacturing processes to ensure adherence to procedures and requirements specified within recipes, SOPs, and the HACCP program resulting in quick, strong decisions during operations

Responsible for performing analytical tests such as solids, pH, and viscosity and adjusted formulas and process based on results

Investigated, analyzed and solved quality assurance production concerns

Responsible for pre-operative facility inspection

Inspected and calibrated laboratory instruments

Inspected and evaluated raw materials, packaging materials according to specifications and standard.

Barista

Pazzo Gelato, Los Angeles, CA (11/17-03/18)

• Greeted and listened effectively to customers to ensure courteous and quick service

Maintained café cleanliness at all times, including cleaning tables, maintaining condiment bar

and removing trash

• Prepared and served drinks and food in accordance with health codes and café standards

• Performed all support tasks such as cleaning cases and equipment, and restocking display cases. • Worked on registers daily to authorize returns and exchanges, and audit receipts

Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment

Carried out daily assignments and weekly projects in a timely manner to meet time sensitive deadlines

Server

Liason, Los Angeles, CA (11/16-12/17)

Assist guests in order selection by promoting specific menu items and specials.

Respond to inquiries regarding meal preparation and service

Up-sell appetizers, specialty beverages, and desserts to increase guest check averages

Coordinate with kitchen staff to ensure timely and accurate order preparation. Regularly follow-up with guest tables and promptly fulfill additional requests

Collect payments and balance transactions with receipts

Server

Toca Madera, West Hollywood, CA (11/15-11/16)

•Held extensive menu knowledge to best serve diners, even through significant menu changes.

•Ensured the cleanliness of dining area and food items before serving

•Maintained serving standards and followed all regulations while performing duties

•Guided guests’ dining experience with selective suggestions to fit needs and interests to satisfy the guest as well as increase organizational profits.

•Resolved all issues in a professional manner

•Adapted to different computer systems and programs

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