Name: RODERICO C. DUEÑAS

Address: Blk ** lot ** San Isidro Heights, Banlic Cabuyao, Laguna

Mobile # : 092******** Landline: 049*******

E-mail : adpqfi@r.postjobfree.com

Linkedin: ph.linkedin.com/pub/roderico-duenas/76/631/ba6 PROFESSIONAL EXPERIENCE

Employment History

King Saud Medical City

Al Imam Turki Ibn Abdullah Ibn Muhammad, Ulaishah, Riyadh 12746, Saudi Arabia Safety Admin / Inspector

Date Started: December 30, 2019 – October 2021

Duties and Responsibilities

Conduct environmental inspection of all the risk and hazard inside Hospital.

Generate report and submitted it to safety Officer weekly anad monthly.

Update existing policy as per recommended by safety administration and Quality management. King Saud Medical City

Al Imam Turki Ibn Abdullah Ibn Muhammad, Ulaishah, Riyadh 12746, Saudi Arabia General Maintenance Administrator

Date Started: December 26, 2013- December 29, 2019 Duties and Responsibilities

Report and created job order for the problem that overseen in KSMC Hospital and ensure that all work order job submiited for maintenance is done.

Created statistical report weekly and monthly for all the Job order submitted for maintenance work.

Generate Monthly KPI for Maintenance Department based on the Statistical report gathered monthly and weekly.

Responsible for Administering Maintenance automation System (MAS).

Responsible for Support and Administering Pneumatic Tube System.

Responsible for all the safety report submitted to Maintenance Department that needs to repair and fixed by Concern Maintenance Workshop.

Coordinate to concerned Workshop /Section regarding scheduled and urgent maintenance activities That needs to resolve in timely manner.

Coordinate to immediate superior regarding all administrative rounds or issue pertaining to Maintenance Department by preparation of reports, mails and other documents for filing or submission. Interactive Technology Solutions, Inc.

110 E. Rodriguez Jr. Ave. Bagumbayan Libis, Quezon City Technical Support

Technical Support Department

Date Started; August 2008- August 2012

System Admin duties and Responsibilities

Monitored daily activity of company servers, router, switch, bandwidth utilization via CACTI and NAGIOS,

Responsible and administered AVAYA PABX system

Responsible for Adding/deleting of user account information,update of team grouping via ASA/CMS/ NICE Voice Logger /ALTITUDE Dialer for specific campaign.

Responsible for monitoring/installing of virtualized server using vmware.

Responsible for changing of split-skills in CMS.

Responsible for uploading/monitoring of leads on Altitude Predictive Dialer,

Responsible for database backup of Altitude server.

Responsible for setting up of inter-site Telecon using avaya and video conferencing using BIG BLUE BUTTON for client, meetings & seminar.

Implemented NAGIOS for network and server monitoring.

Preparing daily shift report (pending / completed job/s) to be sent to I.T. supervisor.

Document all information for resolving the ticket and update to knowledge base.

Responsible for troubleshooting re-cabling, Harnessing and tracing of network cable from data port to switch port.

Handle ticket requests and escalate it quickly and efficiently at soonest according to the set standard response /resolution time of service level agreement.

Coordinate with external vendors regarding support contracts and development.

Adding of new user ID and assigned acess privilage to Active Directory.

Retrieving of calls as requested for investigation.

Maintaining ticketing system (osticket open source). Desktop Support duties and responsibilities

Troubleshoots desktop workstation, VoIP telephone support and analog phone, LAN support

Provides technical support/assistance for the configuration, installation of application of all production desktop computers. ( Avaya application /configuration, AVAYA CALL MASTER, PRONG, connection, USB headset Microsoft office, Antivirus, Acrobat reader..etc).

Responsible for re-imaging workstation for deployment in production,

Interfaces with client end-users to discuss and understand the requirements as well as explain the actions taken to close the ticket and achieve client’s satisfaction.

Monitor /track & update IT Asset equipment status and this include defective IT equipment for disposal with documentation.

II. TECHNICAL SKILLS

Operating Systems: Windows7/Windows 8/10, Windows 2003 Server, Windows 2008 Server, Basic Linux. Fedora / CentOS, Ubuntu.

Hardware: Fixed problem regarding Xerox machine

Virtualization: VMWare & Virtual Boxes

Others: NICE recorder, WITNESS, ALTITUDE. AVAYA

III. KEY SKILLS AND COMPETENCIES

Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.

Experience of problem resolution & quality assurance procedures.

Able to communicate complex IT issues to suppliers and non-technical staff.

Ability to work well in a team environment. IT security experience including anti-virus / malware, encryption deployment.

SEMINAR AND TRAINING ATTENDED

“ Practicing COVID-19 Preventive Measures in Workplace” - Sep 17, 2021 – (TESDA) Technical Education and skills Development Authority.

“Basic Occupational Safety and Health (BOSH)” Dec 14 – 18, 2020 – Trainovate with DOLE accreditation no. 103**********.

“Basic Fiber Optic Course”; Aug 12 – Sept 30, 2016 - Elite International School, Riyadh, Kingdom of Saudi Arabia

“Advance Fiber Optic Course”, Oct 7 – Nov 18, 2016 - Elite International School, Riyadh, Kingdom of Saudi Arabia.

“CCNA Composite Course” May 1, 2015 – IECEP-KSA-CRC. K.S.A. –Central Region Chapter.

"Juniper Networking Services and Networking Technologies” Sept. 26, 2014 – IECEP-KSA-CRC. K.S.A. – Central Region Chapter.

“Facility Management and Safety (FMS)” - Jan 07, 2014 – King Saud Medical City,, Riyadh, Kingdom of Saudi Arabia.

“Altitude Administration ( Usupervisor and agent side)”- Interactive Technology Solutions Conducted by : Edward Gutierrez / Ana Badiles

“Avaya Communication Manager –Basic and Advanced Administration” – Interactive Technology Solutions Inc. Conducted by: Diversified Technology Solutions International, Inc (DTSI)

“Supervisory Skills” - (Interactive Technology Solutions, Inc.)

“Implementing Windows 2000 Server and Managing Windows 2000 Server Environment” -Software Ventures International Technology

" Computer Hardware " on Dec. 7, 1994 - Aren Computer services in Sampaloc, Manila.

" Programmable Logic Control " Feb. 10, 1995 -Technological Institute of the Philippines. EDUCATIONAL BACKGROUND

Tertiary:

TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES

Course: Bachelor of Science in Computer Engineering Secondary:

Apolinario Mabini High School

Primary:

Rafael Palma Elementary School

PERSONAL INFORMATION

TIN NUMBER - 912-968-802

SSS NUMBER - 33-2544727-7

PAG-IBIG - 108*-****-****

PHILHEALTH - 19-089298209-4

Character References:

Edward Guttierez - 091********

Inspiro Relia Inc.

Enterprise Support Group Manager – System administrator I hereby certify that the above information are true and correct based on my knowledge and belief. MR. RODERICO C. DUEÑAS

Conforme

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