Human Resources Manager

Human Resources Leader with over 15 years of experience in analyzing needs, employee relations, recruiting and retaining talent, designing systematic resources, developing process improvements, implementing integrated technologies, and partnering with senior leaders to align business strategies with operational effectiveness. An efficacious collaborator and project manager who maintains strategic alignment and improves organizational effectiveness through open communication and utilization of talent resources. A leader, a proven manger, a coach, and a mentor who develops teams for successful sustained performance and successive growth.

Professional Strengths

Attention to Detail

Collaboration

Interpersonal Communication

Leadership Development

Process Improvement

Succession Planning

Experience

Human Resources Business Partner Dec 2018 – Current

Academy Sports + Outdoors, Jeffersonville, GA

Drive talent planning, development and engagement while maximizing team member productivity through the optimization of talent. Led development meetings to help management teams learn how to effectively use technology resources and improve communication.

Strategize, plan, and prioritize to provide optimal support to leadership. Thrive on building high performance teams that execute with excellence. Improved HR responses to employee online requests by revamping and streamlining the request process = saved time, improved production.

Workforce planning, talent acquisition, talent management/development, employee engagement, learning and development, performance management, organization change and design, acquisition, divestiture, integration of organizations, and HR data analytics.

Program Manager - Distribution Center Supervisor University program (DCSU); a leadership foundation program for new leaders at all Distribution Centers (Texas, Georgia, Tennessee).

Partner with business partners to drive compliance in mandatory operational learning programs, to include Academy and regulatory-related certifications, to support business success.

Answer complex employee questions, explain involved aspects of company personnel programs such as benefit administration, employee development, employee relations and services, equal employment opportunity, and/or labor relations.

Regional Operations Manager April 2017 – April 2018

Five Star Food Service, Macon, GA

Managed, developed, trained, monitored, evaluated, recruited, and lead regional branch.

Developed network to improve sales service with current and potential clients 100.

Served as a solution architect to improve talent processes and streamline business practices.

Improved sales and production with a 45% increase in profit from previous operations manager.

Senior Talent Management Consultant May 2016 – April 2017

Talent eServices, LLC, Bonaire, GA

Helped businesses realize objectives and unlock potential through talent management and organization development. Talent Management services with recruiting, training, and instructional technology.

Served as a solution architect to improve talent processes and practices. Streamline business practices and processes using program management techniques and ADDIE and SAM models.

Performance Improvement & Training Professional June 2014 – May 2016

Lendmark Financial Services, Corporate Home Office, Covington, GA

Drove improvement process strategy by developing tools and resources for performance management, succession planning, assessments, and organizational effectiveness.

Oversaw the creation of the department SharePoint site. Collaborated with senior leadership to meet the company needs and provide simple and clear online guidance to geographically separated employees across the country. The collaboration created a learning culture, improved communication, streamlined business processes, and established a resource archive system.

Created people strategy and implemented change management: analyzed challenges the growth created, collaborated with Subject Matter Experts (SMEs), designed a plan to deliver training needs through multiple online and live resources, developed standardized online tools and resources, and implemented resources through Cornerstone OnDemand, ADP, and SharePoint.

Built online continuity resources for local and geographically separated team members.

Director of Human Resources, Standards and Policies

July 2010 – Sept 2014

U.S. Air Force, Headquarters (Corporate Office) AFRC, Robins Air Force Base, GA

Oversaw program development initiatives and updated regulatory human resource policies and procedures. Streamlined business processes which reduced corporate office (command) waiver request rejections by 32%. Improved resource access for geographically separated teams.

Trained, coached, and mentored senior leaders and human resource managers with specialized recruiting and retention training programs, and National Security Adjudication processes. Improved recruiting process and helped the command reach annual goal.

Served as subject matter expert and HQ Liaison for National Security Clearances. Partnered positive relationships and resolved difficulties with invested agencies (DoD CAF, FBI, NSA, OPM).

Led the team who successfully created web-based self-guided, and web-based instructor-led distance learning initiatives with tools for geographically separated teams. Initiated online archive system for best business practices and utilized Learning Content Management System.

Codified Standards and Evaluations Division through research and development; facilitated input from several government organizations. Collaboration resolved issues and improved relations.

Regional Director of Recruiting, Senior Human Resources Manager

Aug 2007 – July 2010

U.S. Air Force, 403d Wing, Keesler Air Force Base, MS

Directed and developed human resource strategies within multiple markets. Led HR teams across Mississippi, Louisiana, and Alabama. Led the team to consistently exceed recruiting and retention annual goals, averaged 136% over goal (each year goals increased 30%).

Conducted needs assessments of employment vacancies and zone analysis which targeted attrition rates; improved rates by over 30%, allowed the wing to meet mission requirements.

Managed, trained, coached, and mentored the HR team, this improved production, elevated morale, and resulted in key leadership promotions positions for the team and myself.

Designed, developed, and delivered a training program for best business practices which resulted in streamlined business processes and improved customer service – decreased attrition rates.

Computer Software Experience

MS SharePoint, MS Visio, MS Office Suite and 365 (Outlook, Word, Excel, Access, and PowerPoint), Workday, Cornerstone, Blackboard, Snagit, WebEx, GoToWebinar, Skype, Teams, ADP, Kronos Workforce, NAVEX Global, and more.

Education

Villanova University, Villanova, PA

Human Resource Management Certification (2020)

Mastering Organizational Effectiveness (Fall 2020)

Essential Principles of Agile Management (Fall 2020)

University of Central Missouri, Warrensburg, MO

Bachelor of Science, General Studies (2009)

Master of Science, Educational Technology, (2017)

Community College of the Air Force, Montgomery, AL

Associate of Applied Science, Human Resource Management (2002)

Associate of Applied Science, Allied Health Science (1998)

Air University, Montgomery, AL

Advanced Leadership & Management Development Course (SNCOA)

Joint Forces Staff College, Norfolk, VA

Executive Leadership & Management Development Course (SEJPME)

Society for Human Resource Management (SHRM)

SHRM Senior Certified Professional (SHRM-SCP) registered and exam eligible (2021)

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