Maisha Mays

Meridian, MS *****

adpqdu@r.postjobfree.com

+1-662-***-****

Willing to relocate to: Mississippi - -

Authorized to work in the US for any employer

Work Experience

Customer Service Representative, Iqor

iQor - Meridian, MS

June 2021 to October 2021

I worked from home as a Customer Service Representative taking inbound calls and filing claims for mobile devices. I worked on a team in an online environment providing excellent service to my customers. Call Center Representative/Customer Service

GC Services - Mesa, AZ

June 2020 to August 2020

This position was work from home. High volume call center agent where I took inbound calls, and learned the skills of maintaining a work from home schedule while giving great customer service, technical and order support.

Direct Care Worker (DCW)

Home for DVA - Louisville, MS

April 2019 to July 2019

Assistant at home care, helped clients with daily task, meals, and personal development. Routine paperwork of clients each shift. Providing nurture like environments for the patients to feel more comfortable and assured of a good experience with their personal health and overall stay. Lead Cashier/Supervisor

Stage Stores - Philadelphia, MS

October 2017 to September 2018

Assisted customers with personal shopping and cosmetic items. Handled cash transactions as well as debit/credit, also supervised staff with technical problems and customer concerns. Open/ close store, drop money bank and countdown for closing. With valuable skills for advancement and in store training. Cashier/Customer Service/Sales Associate

Stage - Philadelphia, MS

October 2017 to February 2018

I worked at Stage as a seasonal employee, where I learned accuracy as a retail sales associate. And was promoted temporarily as a Supervisor for the seasonal employment. I learned valuable skills of how to operate and maintain store facility.

Player Services Representative

Pearl River Resort - Philadelphia, MS

April 2014 to June 2017

Greet guest, assist with personal accounts. Fax, print, data entry of department paperwork, also processing debit, credit and cash transactions. I learned clerical work as well as customer service, in a high paced environment with accuracy and prompt courteous gestures. Cashier/Cook

Main St Junction - Louisville, MS

November 2013 to April 2014

• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

• Answered questions

• Welcomed customers

Certified Nursing Assistant

Winston Medical Center - Louisville, MS

October 2010 to April 2012

Assisted elderly patients with daily activities that they are no longer able to perform. Also helping them to adapt and perform minor care for themselves to maintain independence and individuality in a caring, nurturing, environment.

Certified Nursing Assistant

NESHOBA GENERAL NURSING HOME - Philadelphia, MS

August 2009 to September 2010

Assisted elderly patients with daily activities, and duties that they are no longer able to perform. I accomplished the skill of helping others to help themselves in a caring, nurturing environment. Education

High school in Education

Noxapater High School - Noxapater, MS

August 1993 to May 2005

Skills

• Customer Service

• Microsoft Office

• Cash Register

• Word

• Filing

• Excel

• Fast learner

• Inventory

• team player

• POS

• Cash Handling

• Customer Care

• CSR

• Customer Support

• Retail sales

• English

• Typing

• Medication Administration

• Home Care

• Meal Preparation

• Patient Care

• Medical Terminology

• Caregiving

• Time management

• Microsoft Excel

• EMR systems

• ICD-10

• Windows

• Medical billing

• Data entry

Certifications and Licenses

Medical Scribe

February 2021 to Present

Medical Terminology, EHR

Medical Billing and Coding

October 2021 to November 2021

Medical Coding Certification

Assessments

Customer Focus & Orientation — Proficient

May 2019

Responding to customer situations with sensitivity. Full results: Proficient

Sales Skills — Familiar

May 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar

Customer Focus & Orientation — Proficient

October 2020

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Completed

November 2020

Applying customer service skills in a call center setting Full results: Completed

Call center customer service — Completed

November 2020

Applying customer service skills in a call center setting Full results: Completed

Basic computer skills: PC — Completed

November 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Completed

Customer service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

October 2020

Responding to customer situations with sensitivity Full results: Proficient

Cashier skills — Familiar

August 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Familiar

Sales skills — Familiar

December 2020

Influencing and negotiating with customers

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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