Medical Billing Customer Service
Resume:
Maisha Mays
Meridian, MS *****
**************@*****.***
Willing to relocate to: Mississippi - -
Authorized to work in the US for any employer
Work Experience
Customer Service Representative, Iqor
iQor - Meridian, MS
June 2021 to October 2021
I worked from home as a Customer Service Representative taking inbound calls and filing claims for mobile devices. I worked on a team in an online environment providing excellent service to my customers. Call Center Representative/Customer Service
GC Services - Mesa, AZ
June 2020 to August 2020
This position was work from home. High volume call center agent where I took inbound calls, and learned the skills of maintaining a work from home schedule while giving great customer service, technical and order support.
Direct Care Worker (DCW)
Home for DVA - Louisville, MS
April 2019 to July 2019
Assistant at home care, helped clients with daily task, meals, and personal development. Routine paperwork of clients each shift. Providing nurture like environments for the patients to feel more comfortable and assured of a good experience with their personal health and overall stay. Lead Cashier/Supervisor
Stage Stores - Philadelphia, MS
October 2017 to September 2018
Assisted customers with personal shopping and cosmetic items. Handled cash transactions as well as debit/credit, also supervised staff with technical problems and customer concerns. Open/ close store, drop money bank and countdown for closing. With valuable skills for advancement and in store training. Cashier/Customer Service/Sales Associate
Stage - Philadelphia, MS
October 2017 to February 2018
I worked at Stage as a seasonal employee, where I learned accuracy as a retail sales associate. And was promoted temporarily as a Supervisor for the seasonal employment. I learned valuable skills of how to operate and maintain store facility.
Player Services Representative
Pearl River Resort - Philadelphia, MS
April 2014 to June 2017
Greet guest, assist with personal accounts. Fax, print, data entry of department paperwork, also processing debit, credit and cash transactions. I learned clerical work as well as customer service, in a high paced environment with accuracy and prompt courteous gestures. Cashier/Cook
Main St Junction - Louisville, MS
November 2013 to April 2014
• Processed cash, check, or credit transactions with accuracy
• Counted cash drawers
• Stocked merchandise
• Answered questions
• Welcomed customers
Certified Nursing Assistant
Winston Medical Center - Louisville, MS
October 2010 to April 2012
Assisted elderly patients with daily activities that they are no longer able to perform. Also helping them to adapt and perform minor care for themselves to maintain independence and individuality in a caring, nurturing, environment.
Certified Nursing Assistant
NESHOBA GENERAL NURSING HOME - Philadelphia, MS
August 2009 to September 2010
Assisted elderly patients with daily activities, and duties that they are no longer able to perform. I accomplished the skill of helping others to help themselves in a caring, nurturing environment. Education
High school in Education
Noxapater High School - Noxapater, MS
August 1993 to May 2005
Skills
• Customer Service
• Microsoft Office
• Cash Register
• Word
• Filing
• Excel
• Fast learner
• Inventory
• team player
• POS
• Cash Handling
• Customer Care
• CSR
• Customer Support
• Retail sales
• English
• Typing
• Medication Administration
• Home Care
• Meal Preparation
• Patient Care
• Medical Terminology
• Caregiving
• Time management
• Microsoft Excel
• EMR systems
• ICD-10
• Windows
• Medical billing
• Data entry
Certifications and Licenses
Medical Scribe
February 2021 to Present
Medical Terminology, EHR
Medical Billing and Coding
October 2021 to November 2021
Medical Coding Certification
Assessments
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Sales Skills — Familiar
May 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar
Customer Focus & Orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Completed
November 2020
Applying customer service skills in a call center setting Full results: Completed
Call center customer service — Completed
November 2020
Applying customer service skills in a call center setting Full results: Completed
Basic computer skills: PC — Completed
November 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
October 2020
Responding to customer situations with sensitivity Full results: Proficient
Cashier skills — Familiar
August 2019
Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Familiar
Sales skills — Familiar
December 2020
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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