Market Researcher, Custsomer Service, Admin Support
Resume:
Camat, Librado D.
To give real service you must add something which cannot be bought or
measured with money, and that is sincerity and integrity. 185 Amado Street
Dagupan City, PAG,PH 2400
adpqce@r.postjobfree.com
www.linkedin.com/in/LCamat
EXPERIENCE
Market Researcher
Change3 Tech Targetting / September 22, 2021– December 1, 2021
· Call calling potential prospects (CEO, COO’s, Owners) to participate in surveys.
· Ask questions in order to get the Business’s priorities & Challenges.
· Set appointments in webinars and coaching sessions with seasoned experts Team Manager
T-mobile RMS Collect Phils. Inc. / July 15 2019 – September 17 2021
· Analyzing agent’s KPIs in order to create an action plan targeting pain points.
· Providing coaching sessions based on KPIs to ensure quality.
· Organize weekly deliberation to clients regarding performance.
· Maintain utmost discretion when dealing with sensitive topics Senior Expert
T-mobile Alorica Clark, PH. / July 2017 – June 2019
· Manage and oversee training supports performance and process
· Attend leaders call calibration and generate market and training insights
· Assist Team Manager with reports and deliverables
· Take escalations and quality review calls
· Financial & Retention support
· Inbound sales support
Customer Service Representative
MetroPCS, iQor Phils. Inc., PH / June 2016 – July 2017
· Frontline customer support
· Basic network & device troubleshooting(IOS and Android)
· Billing and financial Support
· Inbound sales
SKILLS
Cold Calling.
Customer Service.
Team Management.
Market Research
EDUCATION
AIE College Dagupan E-Commerce,
PH 2013 - 2016
DAGUPAN CITY HIGH SCHOOL
Secondary Education
PH 2005-2009
WEST CENTRAL ELEMENTARY
SCHOOL
Primary Education
PH 1995-2005
LANGUAGES
ENGLISH, TAGALOG
PROJECTS
GOLDTUBE
Streaming Website
Introduce and Gather Streamers and
viewers across the Philippines to
participate as well as to formulate and
create solutions to the challenges of
the website.
Contact this candidate