Human Resources/ Administrative Assistant

KRISTI HEATON

**** ******** **** *********@*****.***

Humble,TX 77396 713-***-****

PROFESSIONAL PROFILE

Adaptable Administrative and Human Resources Professional, offering significant expertise in the following areas:

■ Proven success in all aspects of office administration; maintaining filing systems; front-desk reception; supporting human resources for 200+ employees; processing of all employee transactions; all aspects of benefit administration and comprehensive employee records;full-cycle payroll management

■ Consistently focused on world-class customer service; promote positive team atmosphere; prioritize tasks to achieve specified timelines; conscientious in fast-paced and stressful environments with little supervision;maintain sensitive and confidential information

■ History of implementing process improvements toward efficiency and productivity; outstanding communication and listening skills;manage stressful situations with diplomacy and courtesy

■ Solid computer skills including Microsoft Office applications; Oracle HR; ADP PC/Payroll and HRB

PERSONAL STRENGTHS: Creatively and analytically-minded self-starter; well organized and multitasking; quickly acquire new skills sets; leadership and training abilities; forthright and good with follow-through; personable,with strong work ethic.

CAREER OVERVIEW

ADMINISTRATIVE ASSISTANT (Contract)

Various Staffing Agencies,Houston,Texas 5/2009 to

Present

Currently providing Administrative and Human Resources project support via challenging assignments:

■ Assist with various Public Relations projects as needed for Director of Communications at The Menil Collection museum, a 501(c)(3) organization. Enter all donor and campaign information utilizing Raiser’s Edge software. Assist on various outreach campaigns and update databases regularly.

■ Organize and audit Clinical Research files for accuracy; verify insurance and accept patient payments.Assist with processing of employee expense checks via Quickbooks.

■ Manage company’s drug program via DISA- approved protocols; conduct background checks; schedule site- specific safety training for employees. Process all employee transactions via Oracle GPS for Benefits department.Assist with new HRMS system implementation project.

■ Greet all visitors and answer multiple-line phones; answer general employee and customer inquiries.Other special/ad hoc projects and duties as assigned. HUMAN RESOURCES ADMINISTRATIVE ASSISTANT

Frontier Drilling,U.S.A.,Houston,Texas 3/2008 to

3/2009

Provide support to the Human Resources, Benefits and Payroll departments at the corporate headquarters of this oil drilling company domiciled in Norway with five satellite offices around the globe.

■ Screen applicants’ resumes for all personnel levels and forward to the appropriate recruiter. Maintain database via MS Access and Excel to track all hiring activity. Answer all phone inquiries regarding prospective employment and general HR questions. Maintain monthly voicemail log to prioritize calls for Human Resources Manager.

■ Assist the Benefits department by reconciling and processing insurance bills; assemble separate employee files per legal requirements in addition to providing greater ease of access. Put together new hire/benefits packets. Assist with open enrollments and any changes to benefits due to various qualifying events,etc.Process leave of absence paperwork for approval.

■ Process requests for passports and set-up appointments to the Downtown passport office. Coordinate new hire drug screening, physical and endurance test appointments. Assist with reconciling and approval of invoices for payment.

■ Enter and maintain all personnel transactions via Oracle Core HR web-based applications to include new hires,terminations,promotions,etc.

■ Assist with payroll processing for five rigs, reconciling timesheets and generating summary reports for approval.

■ Process unemployment claims and participate in appeal hearings as necessary; write new employee introduction letters and respond to employment verifications. KEY ACCOMPLISHMENTS:

■ Suggested the idea to start adding birthdays and anniversaries to the company’s monthly newsletter as well as announcing newly hired key personnel to the organization which was accepted by management.

■ Implemented an employee survey program.

ADMINISTRATIVE ASSISTANT (Contract)

AM/FM Broadcasting,Houston,Texas

10/2007 to 1/2008

Support both executives of this highly acclaimed broadcasting and advertising agency with various special projects during the busy holiday season and assisting with year-end closing duties.

HUMAN RESOURCES/RECRUITING ASSISTANT

The Automation Group,Houston,Texas 5/2006

to 7/2007

Support the Human Resources, Recruiting and Sales departments with various tasks for this well respected engineering firm.

■ Screen applicants’ resumes for open job postings and input professional background information into resume tracking database utilizing Access software; search career websites for matches to the company’s open positions as well as post descriptions of employment profiles online.

■ Prepare resumes of current employees for sales proposals as well as assignments to client projects via editing and formatting each document to meet Sales department needs.

■ Process new hire paperwork and assist with new hire orientation; conduct both pre-employment and periodic client-required drug and background screenings, following all state and federal requirements. Coordinate employee safety training as a prerequisite for on-site assignments at clients’ facilities;draft and generate monthly on-site man hours reports.

■ Assist with benefits administration and processing of insurance bills.

■ Coordinate company vehicle usage by employees in addition to all scheduled maintenance and repairs;maintain employee usage logs for client billing purposes.

■ Participate in coordination of employee functions such as holiday parties, annual picnics and monthly birthday and anniversaries.

KEY ACCOMPLISHMENTS:

■ Significantly improved recruiting issues via the implementation of a new database system thereby increasing accessibility to candidate information as well as turning around disorganization.

■ Participated in a key Engineering Dept. project which resulted in gaining a major client’s business.

■ Established a binder system for background check and drug screening information to ensure rapid retrieval and accountability.

OFFICE ADMINISTRATOR (Contract)

Music Man Entertainment, Houston, Texas 11/2005 to 4/2006

Coordinate office projects and perform various administrative duties for the principal of this successful entertainment booking agency in business for over twenty years.

■ Manage payroll processing for 50 regular and 100+ contract employees via ADP for Windows as well as provide bookkeeping assistance utilizing Quickbooks software.

■ First point of contact with both clients and employees, providing talent booking assistance for local and national acts and special events coordination as well as resolving any issues in a timely and professional manner.

■ Coordinate scheduling and travel arrangements, often accompanying entertainment acts during events as the acting booking agent in the owner’s absence.

■ Generate expense reports and design monthly newsletters and assist with band itineraries; maintain client and employee database using ADP ReportSmith and managing confidential information via a comprehensive filing system thereby increasing accessibility and organization.

HUMAN RESOURCES/PAYROLL COORDINATOR

The Warwick Hotel,Houston,Texas 5/2004

to 8/2005

■ Provide various human resources services for one of Houston’s most prestigious and historic hotels. In-house payroll processing and benefits accrual reporting via ADP’s PCPW and ReportSmith applications.

■ Daily interactions with all levels of employee, acting as an advocate providing team leadership and motivation. Provide conflict resolution support and assistance with employee benefits issues wherever needed.

■ Greet and screen applicants for employment; perform background and reference checks on final candidates. Create and post open positions listing via both bulletin board and job line updates. Maintain monthly employment activity log in accordance with state and federal guidelines.

■ Manage human resources administrative support by organizing and maintaining comprehensive employee records, ensuring confidentiality of sensitive financial and personal information. Assist with monthly turnover reports and processing of insurance bills. Compose employment verification letters for our immigrant employees as needed.

■ Responsible for payroll processing for 200 employees, including wage garnishments, new hire reporting and other employee data transactions as necessary.

■ Design and create calendars, birthday and anniversary lists and other announcements as required.

KEY ACCOMPLISHMENTS:

■ Recognized by new management company for serving as a role model to other employees by maintaining morale and an open dialogue during the hotel’s transition in ownership.

■ Chosen to train Director of Human Resources and Controller on new payroll network software applications.

ACCOUNTING ASSISTANT

Menzies Aviation,Houston,Texas 12/2000 to

3/2004

■ Performed diverse administrative functions for provider of ground-handling and passenger services in support of charter and international airlines at Bush Airport. Processed payroll,accounting and benefits through web-based Ceridian and SUN network software.

■ Participated in human resources administration. Established new employees to computer, and maintained confidential files for 200+ branch employees. Assisted with security badge processing. Maintained custody of documentation on disciplinary actions, and processed terminations.

■ Reviewed weekly timecard calculations, input to spreadsheets, and transferred to network.Generated audit-trail reports,and maintained files in secure location.

■ Responsible for processing of accounts payable. Managed vendor relations and responded to inquiries. Collaborated with corporate staff in Dallas to answer questions, resolve problems and ensure timely payment. Maintained accurate recordkeeping, via both computer and hardcopy.

■ Participated in reception, scheduling, ticketing, and accounts receivable functions as needed.

EDUCATION

COMPUTER TRAINING – Oracle Core HR; ADP HRB and PC/Payroll; MS Office applications (Word,Excel,Access and Powerpoint);Quickbooks;Raiser’s Edge COURSEWORK – Social Sciences major

Houston Community College,Main Campus,Houston,Texas 1999

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