Office Manager Customer Service
Resume:
Cassandra Alcantar
Office Manager - Angelo Behavior Center
San Angelo, TX 76903
**********@*****.***
San Angelo, TX Phone: 325-***-**** Email: *********@*****.*** I believe I can effectively use my skills and abilities to contribute to the efficiency and productivity within this job field. My experience is relevant and will help to be a strong employee and asset to the available position.
Work Experience
CSR Manager
San Angelo Insurance - San Angelo, TX
March 2018 to Present
Underwriting, quotes etc,notary public, bail bonds. I also do Taxes seasonal Office Manager
Angelo Behavior Center - San Angelo, TX
August 2015 to March 2018
* Ensures the office runs smoothly and efficiently
* Oversee financial aspects such as billing and cash handling
* Maintain a clean and safe work environment
* Ensuring HIPPA compliance within the office
* Implement policies and procedures
* Assist physicians with orders, appointments, and referrals
* Scheduling in a high volume clinic
* Maintain excellent customer service in high stress situations
* Translation in English and Spanish for physicians when needed Experience with Quick Books
• Fulfilled clerical activities
Lead Medical Assistant
Esperanza Health - San Angelo, TX
March 2003 to April 2013
* Responsible for direct care of patient for English and Spanish speaking patients
* Ensure quality reports of medication, supplies, and monthly inventory reports
* Administration of medication via injections and oral under supervision of a Physician
* Practicing HIPAA compliance at all times
Customer Service Representative
Sitel Corperation - San Angelo, TX
1998 to 2003
* Assist customers in both English and Spanish
* Set and achieved sales goals
* Maintain excellent customer service skills
Education
Certification
American Commercial College
Skills
• Excellent organizational skills (Less than 1 year)
• medical terminology (Less than 1 year)
• Microsoft Office (Less than 1 year)
• MS OFFICE (Less than 1 year)
• OFFICE MEDICAL (Less than 1 year)
• Case management
• Spanish
• English
• 10 key calculator
• Underwriting
• HIPAA
• Insurance verification
• Office manager experience
• Medical records
• Medical office experience
• Computer literacy
• Management
• Customer service
• Microsoft Word
• Microsoft Outlook
• Leadership
• Communication Skills
• Data Entry
• Microsoft Excel
Additional Information
Skills
* Bilingual English/ Spanish
* Proficient in Microsoft Office
* Exceptional at assisting physicians in a clinical setting
* Advanced knowledge of nursing care, medications, and medical terminology
* Works great with others and in high stress environments
* Professional communication skills
* Excellent organizational skills
REFERENCES:
AVAILABLE UPON REQUEST
Contact this candidate