Communications Officer Administrative Assistant

Jaclyn King

Location: Katy, Texas ***** Email: **************@*****.***

Phone: 832-***-****

SUMMARY

Administrative Professional with 20+ years of experience leading office management and customer service operations in high volume, fast-paced environments. Hands-on Leader and Motivated Self-starter with a passion for patient advocacy focused on identifying and capitalizing on new opportunities to drive efficiency and productivity and help optimize the patient experience. SKILLS

● Administration: Customer Service & Support, Patient & Provider Relations, Insurance Claims & Verification, EMR Management, Co-pay Calculations, Data Collection & Entry, Calendar Management & Scheduling, Regulatory Compliance, Patient Confidentiality, Office Management, Reception, Presentations & Documentation, Risk Management

● Leadership: Project Management, Prioritization, Process Improvement, Cross-functional Collaboration, Budgeting & Resource Allocation, Reporting

● Software: Insight EMR, Microsoft Office (Word, Excel, Powerpoint) EDUCATION

● Bachelor of Arts in Mass Communications/Broadcasting with a Minor in Psychology, Texas State University RELEVANT EXPERIENCE

Physical Therapy Administrative Assistant, AMPT Rehab 2021 - Present

● Scan and upload patient registration documentation into the Insight EMR system for a physical therapy clinic with 3 physical therapists providing vestibular, pelvic floor, orthopedic, and continued therapy for up to 60 patients per week.

● Oversee inbound and outbound calls to address new patient inquires, schedule and remind patients of upcoming appointments, and elicit eligibility and benefits information from insurance companies for 2+ new patients per day.

● Collaborate with doctors offices to submit insurance claims and process referrals and pre-authorizations and calculate payments, co-insurance, copays, deductibles, and covered visits to streamline and optimize the patient experience. 911 Communications Officer, Harris County Sheriff’s Office 2009 - 2016

● Responded to 150+ inbound emergency 911 calls by eliciting and documenting relevant emergency details including location, parties involved, and level of urgency to generate calls to disseminate required agencies; police fire or ambulance.

● Oversaw 50+ non-emergency calls for police services to resolve accidents and incidents and complete welfare checks to ensure customer safety and well-being.

● Managed high-stress, high-risk, and in-progress situations over the phone to resolve critical emergencies.

● Received an accommodation for working together with deputies and colleagues to safely apprehend a suspect during a high-speed chase and was awarded Rookie of the Year based on first-year performance.

● Maintained annual TCOLE and CALEA certifications and completed on-the-job training and classes with FEMA. Receptionist/Administrative Support, Medistar Corporation 2008 - 2009

● Oversaw front desk operations for the LTACH medical office and hospital design firm by greeting members and guests and providing end-to-end customer service.

● Managed 50+ incoming phone calls, organized the member contract database, and generated and organized copies of marketing materials for distribution.

● Maintained office supply systems and ordered supplies to maintain inventory levels. Office Clerk/Receptionist/Land Sales, The Summit Vacation Resort 2004 - 2008

● Managed 60+ daily inbound customer phone calls by answering questions and directing calls to the necessary employees to resolve inquiries and ensure customer satisfaction.

● Generated $30K in pre-developed land sales in the area surrounding the resort, verified land worksheets from the sales department, and created and notarized contracts for internal records and distribution to clients.

● Created the company letterhead and designed and delivered marketing newsletters covering events, activities, and fee breakdowns to 2500 resorts members each month.

● Managed member files covering land and timeshare ownership details and oversaw ordering of office supplies.

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