Professional Customer Service Representative

DANA COPELAND-SIMON

Phone: 409-***-****

Email: adpq8l@r.postjobfree.com

Address: **** ****** *, ********, ** 77701.

Objective

As a Customer Service Representative, I am bringing twenty plus years of record-breaking sales experience, retail/office/customer support experience working within high-volume call center environments. An extensive background in being exceptionally customer-oriented and customer service oriented. Excellent communicator with strong time-management and customer needs assessment skills. Exercise independent judgment, decision-making, and problem-solving abilities.

Skills

Excellent Communication, Excellent Customer Service, Computer, Excel, Employee Relations, Management, Microsoft Office Word, Multi-Line Phone System, Type 75 WPM

Professional Experience

Customer Service Dispatcher

Beaumont Independent School District – April 2021 – December 2021

Logged information into the computer to input transportation requests and respond to the applicants request for transportation.

Followed up with existing and new customers and prospective clients securing great customer.

Assisted 84 drivers to various types of bus driving assignments and keep track of bus attendance records.

Take bus driver calls for information and assistance while they are driving routes and trips during the regular workday.

Provide bus route information to parents, students and staff upon request and provide trip routing information to staff members.

Schedule vehicles as needed, input mileage for bus trips, vehicle trips, maintain schedules for drivers, contact and schedule sub drivers.

Planned, prioritized and scheduled daily work activities of appropriate field personnel.

Operated a variety of equipment including two-way radios, telephones, mobile phones, computers, printers and scanners.

Customer Service Receptionist

Beaumont Independent School District – September 2018 – April 2021

Receptionist with 4+ years of experience managing administrative functions for office personnel

Greeted visitors, assisting and directing to appropriate personnel, and answered an average of 50+ calls and emails.

Recognized for ability to assist parents and personnel that reduce complaints, while improving efficiencies.

Possess strong ability in analyzing information and providing solutions to problems.

Develop reports and documentations, transcribed notes from meeting, ensuring 100% in accurate information.

Followed up with existing customers and prospective clients, securing great customer service.

Answered phone calls while multitasking using the 2 way radio simultaneously. Job Developer

Texas Workforce Solutions – April 2016 – December 2017

Execute the On-the-Job Training (OJT) process to place candidates under those programs.

Recruited employers to participate in government funded programs, while saving the employers 50% of their outgoing pay to employees.

Developed complex job development plans for areas such as candidate intake and job placement, ensuring 100% accuracy.

Recruited unemployed workers to partake in government funded programs. .

Coach and prepare potential candidates for successful interview process.

Creatively source high-caliber candidates by leveraging recruiting software in collaboration with government agencies, local universities, and online platforms.

Adept at promoting available employment opportunities in collaboration with government agencies and online platform.

Bank Teller

J.P. Morgan Chase Bank – October 2015 - December 2015

Provided customers with high level of service, privacy and confidentiality, and friendly welcoming attitude.

Handled all transactional services, including bank deposits, monetary withdrawals, financials transfers, and other bank transactions.

Took responsibility for greeting customers, explaining services, and answering questions about bank policies.

Carried out specialized tasks, like foreign currency exchange, issuing of traveler’s and cashiers checks and money orders.

Explained and encouraged new customers to become members of our branch and explained the exceptional services we offered.

Received the working cash for the day and counted it before the shift began and balanced checks and cash at the end of every day.

Verified thoroughly the customer identity to provide and protect our clients with the utmost and thorough service they deserve and are owed. Professional Sales Representative

Conns Appliances Inc. – August 1994 – April 2008

Established long-term relationships with clients through prompt and courteous service.

Recognized for outstanding sales performance in the “Million Dollar Sales” club for 6 years.

Dominated the sales team by winning a trip to the Nassau, Bahamas for the highest number of sales.

Collaborated with my clients on product knowledge while making personal recommendations.

Demonstrated that my clients came first by serving them with a sense of urgency.

Exceeded targeted sales goal by demonstrating to my clients that our products, insurance, and warranties are a great investment.

Greet new and existing clients as their enter the store.

Followed up with clients who did not purchase and followed up with those that did purchased with a thank you call and making sure their product was properly working and also mailed a thank you note.

Customer Service Credit Clerk

Conns Appliances Inc. – August 1993 – August 1994

Addressed customer service inquiries in a timely and accurate manner.

Properly directed inbound calls in phone queues to improve call flow.

Facilitated credit information between retails sales and the finance managers.

Answered phone calls and assisted customers with their account and sales representatives with their clients.

Commended for diligent work ethic and processing confidential credit information then ultimately promoted to professional sales.

Education and Credentials

Lamar University – Beaumont, TX

Court Reporting, 1989-1991

Central Sr. High School – Beaumont, TX

General Studies, 1985-1989

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