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G P Arabic

Location:
Amman, Amman Governorate, Jordan
Posted:
December 27, 2021

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Resume:

P R O F E S S I O N A L P R O F I L E

Jordanian +962*********

Vendor & Client Communication

Corporate Brand Development

Business-to-Business (B2B)

Graphics and Web Design

Public & Media Relations

Brand Development

Market Research

HTML&CSS

Strategic Marketing & Sales

Internet & E-mail Marketing

Budgeting & Allocation

Event Planning & Execution

Direct Marketing Techniques

Team Building & Leadership

More than eight years of solid experience in building, maintaining and optimizing marketing and operation systems driving results, B2B marketing experience, delivering profitable solutions to drive sales, attract and maintain customers, and build a solid corporate brand across Middle East region, North Africa and Europe, focused on UAE, Saudi Arabia, Jordan, Egypt, Russia and Switzerland. A results-oriented professional with proven abilities in strategic planning, managing projects, improving the efficiency of operations, team building, and detailing project information to determine effective processes for operations. Driving strong and sustainable financial gains through leveraging corporate potential, enhancing top-notch marketing solutions, Innovative branding strategies and dynamic corporate events. Exceptional talent for enhancing corporate marketability through digital and online marketing tools as well as clear and effective corporate messaging. Repeatedly rising to leadership positions over teams of up to 100 employees in 5 countries in 3 continents, based on proven mastery of industry market, product knowledge, delivery of measurable improvements in efficiency, service, and revenue. Multi-lingual; Arabic, English and Russian.

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Created and implemented robust operational structure, processes and supporting systems across core functions, including operations, marketing, HR, IT and security.

Responsible for the operations, administration, marketing, and overall management of business.

Harnessed technology for the benefit of the business, including the introduction of platforms and automated processes to increase efficiency and productivity.

Increased annual regional performance scores by 30% by delivering monthly improvements in efficiency and productivity through sustaining top-tier processing times and solid partner relationships.

Cut data processing time by 50% by building a new cloud data infrastructure, leading to timelier insights.

Managed accounts, sales contracts, marketing campaigns, IT department and more.

Recruit, select, train, assign, schedule, coach, counsel and discipline employees

Work with the board of directors to determine values and mission, and plan for short and long-term goals.

Identify and address problems and opportunities for the company.

Improve operational management systems, processes and best practices. Wathefna Recruiting & Business solutions Amman, Jordan May 2017 - Sep 2020 adpq7x@r.postjobfree.com

Operations

Social Media Management

Strategic Planning

Market/Trend Analysis

Business Intelligence

Digital Marketing Strategy

Marketing Psychology

C O R E C O M P E T E N C I E S

W O R K E X P E R I E N C E

O P E R A T I O N S M A N A G E R

ISLAM ISMAIL

A T I ONS MANAGER

linkedin.com/in/islam

-ismail-864569101

BACHELOR OF BUSINESS AND MARKETING January 2012

The University of Jordan

W O R K E X P E R I E N C E

ISLAM ISMAIL

Swiss Financial - Asset & Fund Management UAE Dubai, UAE Mar 2014- Apr 2017 M A R K E T I N G O P E R A T I O N S MANAGER

Developed CRM Software (Used by +100 Employees) and implemented new quality standards for better quality performance and reliability.

Developed and executed revenue growth sales strategies and business plans, supporting new business team managers to demonstrate pipeline growth.

Created different partnership and marketing programs. The result was increased visibility to Trade Marketing Organization and traders by 100%

Utilized a CRM to track down old prospects in an attempt to convert to new revenue as well as re-establish relationship with previous paying clients.

Consistently maintained a customer retention rate of 91% while exceeding profitability targets.

Managed internal and external communications through social media, newsletters and bulletins, corporate website, sales and partner portals, and nurture campaigns, achieving an "always-on" level of interaction across all internal and external target audiences.

Created a robust business development plan to engage markets and meet sales, cash, and profit objectives after identifying business unit operating plan deficiencies and initiating market surveys/analysis.

Prepared and managed a $5M marketing budget, and measured results of all marketing campaigns through regular pipeline inspection and campaign tracking.

Increased ability to reconcile complex and sensitive account discrepancies by investigating situations, objectively evaluating the facts, and making sound judgments to resolve matters in a timely and proactive manner

K E Y A C C O U N T MANAGER

Swiss Financial - Asset & Fund Management / Dubai, UAE / Jan 2 0 1 2 - J a n 2 0 1 3

Increased business with existing accounts by more than 20% by having new investments and funds.

Improved and enhanced previously damaged relationships with key customers recovering $200K in lost deposits.

Improve account retention and increased deposit success rates through market influencing factors knowledge and account management standards.

Work with our Market Research and Development (MRD) group to efficiently manage database and increase the number of prospects along with quality of information. Swiss Financial - Asset & Fund Management Dubai, UAE Jan 2013 - Mar 2014 M A R K E T I N G P R O J E C T MANAGER

Generated $1.1M in project cost-savings by lowering labor costs and operation offices.

Developed, managed as well as executed marketing strategies and tactics targeting B2B customers in services, construction, energy, government, manufacturing, and sustainability sectors. International sales of standards improved 12%, training program attendance increased 15%, website and web-store traffic increased by 10%.

Managed marketing programs to achieve strategic business objectives that resulted in a 10% cost savings.

Event Management: Planned, budgeted and negotiated events up to $150k and 5000 attendees.

Initiated and led risk management assessment that resulted in an 8% savings of the marketing budget.

E D U C A T I O N



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