Collection Agent, service writer/ manager
Resume:
Carli Domler
Coarsegold, CA
***********@*****.***
Energetic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing strategies, demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. Authorized to work in the US for any employer
Work Experience
Collection Agent
Grant Mercantile Agency - Oakhurst, CA
June 2021 to Present
• Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
• Developing debt collection strategies and plans.
• Adhering to the FDCPA throughout the debt collection process.
• Contacting debtors by telephone to enact and negotiate debt recovery.
• Searching publicly available databases to track down defaulters, including Credit Bureau information, background checks, and loan documents.
• Preventing repeated payment delinquency by negotiating manageable debt payments.
• Negotiating settlements to receive payment on a certain percentage of the debt.
• Keeping hard copy and electronic records of all communications, payment plans agreed to, and amounts paid.
• Sending statements of delinquencies and satisfied debts to the Credit Bureau, as well as purging records where debts have been satisfied.
• Initiating legal and repossession proceedings if debt recovery fails. Service Manager/ HR
Redmans performance - Oakhurst, CA
September 2017 to June 2021
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop- off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Payroll
CNA - Certified Nursing Assistant
Horizon Health - Fresno, CA
October 2016 to May 2017
Bathe and dress patients
Serve meals and help patients eat
Take vital signs
Turn or reposition patients who are bedridden
Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans
Lift patients into beds, wheelchairs, exam tables, etc. Answer patient calls
Examine patients for bruises, blood in urine or other injuries/wounds Clean and sanitize patient areas
Change bed sheets and restock rooms with necessary supplies CNA - Certified Nursing Assistant
Oakhurst Healthcare and Wellness Centre - Oakhurst, CA March 2016 to October 2016
Bathe and dress patients
Serve meals and help patients eat
Take vital signs
Turn or reposition patients who are bedridden
Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans
Lift patients into beds, wheelchairs, exam tables, etc. Answer patient calls
Examine patients for bruises, blood in urine or other injuries/wounds Clean and sanitize patient areas
Change bed sheets and restock rooms with necessary supplies Education
High school deploma in General
Minarets charter high school - O'Neal, VA
2009 to 2013
Skills
• Client Relations, time management, over the phone skills, customer service,. (5 years)
• Customer Service (8 years)
• Receptionist (4 years)
• Microsoft Office (4 years)
• Sales
• Microsoft Word
• Management
• Powerpoint
• Excel
• retail sales
• Automotive Repair
• Auto Estimating
• Vehicle Maintenance
• Auto Service Management
• QuickBooks
• Cash handling
• Bookkeeping
• Data entry
• Accounts receivable (4 years)
• Accounting
• Medical billing
Certifications and Licenses
CNA
March 2015 to May 2017
CPR
Certified Nursing Assistant (CNA)
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