Christine Woods

Gilbert, AZ *****

adpq3b@r.postjobfree.com

Work Experience

Real Estate Transaction Coordinator Consultant

PerkProp - Mesa, AZ

October 2021 to November 2021

• Assisted on larger than normal volumes of work with a focus on submitting escrows to title companies and BLVD support.

• Reviewed all executed contracts for accuracy including signatures.

• Managed In Escrow worksheet and this included adding quality checks for SPDS, CLUE and utilities including team reminders for BINSR due dates.

• Text team in mornings regarding critical path items that were due.

• Opened escrow on over 40 contracts with title companies.

• Created a report for new escrows, earnest money outstanding, future week's scheduled closings and walk throughs and distributed to the team and our buying partner.

Business Systems Consultant

TEKSystems - Tempe, AZ May 2020 to August 2020

Client: WELLS FARGO, Chandler, AZ, Business Systems Consultant (Short Term Contract)

Lead DARE application projects to compliance state for the Enterprise Information Security, Information Protection Technologies, Cryptographic Engagement & Support.

• Manage the implementation of select company-wide SQL Server encryptions.

• Manage daily, weekly, monthly projections for the projects.

• Prepare information server staging encryption process mapping for project deliverables including the associated JIRA Epics, stories, tasks and subtasks.

• Provide project management for application encryptions in a combination Agile and Waterfall methodologies and supported the leadership level DARE Lead Project Manager.

• Collaborate with the Application Owner, Line of Business teams, DBAs, engineers and SMEs.

• Document and submit evidence for legal referencing the application's successful encryption of confidential and restricted data.

• Assisted Tech Writer with process improvement of the Onboarding checklist to ensure information was accurate and included improved efficiencies.

Director, Project Management, IT

KEYPOINT CREDIT UNION - Santa Clara, CA May 2016 to November 2019

Created the PMO, the Project and Change Management structure including guides. Managed projects enterprise-wide including IT, retail operations, mobile banking, after-hours call center and a branch sale.

• Developed and maintained over 50 SharePoint project sites. Hired and managed staff.

• Assignment of project resources.

• Managed Project Management staff and defined PMO processes. Ensured Projects were managed per the plan and within the scope with monthly budget review. Worked with Sponsors, Stakeholders to determine project goals, business requirements and manage expectations with Key Stakeholder accountability. Weekly or bi-weekly cadence for meetings with OneNote meeting notes emailed and posted with action items and owner responsibility with timelines. Proposed projects to C-level.

• Educated the executive management team on project and change management.

• Built ongoing relationships throughout the business at all levels, including but not limited to, C-level executives and business level directors, managers and Subject Matter Experts.

• Prepared RFIs and RFPs and negotiated vendor contracts for new credit union software and tools.

• Managed relationships roadmaps, and escalation management with vendors such as Fiserv Architect, Payveris, CO-OP Jack Henry, Meridian Link, Lending Solutions Inc. (LSI) and more.

• Selected as steering committee member for the Global Solutions Team (GST) and liaison to the GST. • Project Manager for the sale of a credit union branch.

• Assisted in developing and coordinated the mobile app roadmap and PM for mobile and online banking. On first mobile release, the app improved the customer satisfaction rate from a 2+ stars to 4+-5-star rating on Google Play and Apple Store due to the design and the solid test plans-70% decrease in software issues.

Project Manager and BA

APEX SYSTEMS - Scottsdale, AZ June 2015 to May 2016

Client: WELLS FARGO BANK, Chandler, AZ, Technical Relationship Manager and Business Systems Consultant 6. Enterprise Information Security. Managed and facilitated the forward movement of concurrent IT projects including reporting tools, people and processes while utilizing best practices for corporate risk, enterprise information security and internal process services areas. (Part-time Remote) • Created weekly project status reports and assisted the PMO project manager with stakeholder meetings.

• Facilitated project related activities including IT facilitations, business requirements gathering, writing project definitions documents, conducting needs analysis and assisting in driving design and functionality needs from system application users.

• Obtained appropriate security clearance for job role and facility.

Business Systems Analyst, Global Customer Support Operations

JDA SOFTWARE, INC - Scottsdale, AZ February 2001 to February 2015

Prepared and delivered global Change Management (Prosci) to 2000+ associates and customers for key global salesforce.com Service Cloud Project that included unification of the three major systems.

• Organization Change Manager for the implementation of the Salesforce.com Service Cloud, Total Salesforce Project - Planned, coordinated and managed a team of 25 global Change Adoption Managers to deliver change management, project management activities including training to facilitate weekly project presentations locally, determine ongoing project pulse in regions, wrote marketing and training communications, responsible for global presentations to application users, stakeholders and customers. Attended all global customer training sessions for assistance to support the Change Management team educators and our customers.

• During Salesforce Service Cloud implementation, designed, established and administered the first innovative major global project collaboration site via SharePoint 2010 with more than 153,000 visits, totaling 73% of all JDA project traffic in 2014.

• Improved efficiencies and unifications by 50% as Company Merger Transition Lead, Software Delivery by merging JDA and RedPrairie systems and processes.

• Authorized at Go Live of Salesforce.com Service Cloud as a Security Administrator to manage and update associate and customer security profiles.

• Designed organizational change management templates used in creating company standards for change management within projects in Global Customer Support Services and the PMO and was one of five associates selected by the PMO as PMO Practitioners.

Senior Support Operations Analyst

• Designed and maintained the initial internal Support Helpdesk including communicating and training the new business process using lean and Six Sigma methodologies

Senior Technical Analyst, Support Service (Remote)

(Virtual Lakewood, CO for 5 years for JDA Software Group)

• Continuously upheld monthly top rankings for analyst with highest customer case closures

• Decreased case backload 90% over one year for a major customer; supporting on vendor incentive management and marketing management software

• Led the defect identification count in PeopleSoft CRM software during UAT Testing

• Produced revenue of $30,000 for Customer Support by performing SQL Server database implementations, resolving performance issues and handling general maintenance

Education

Certificate in Transaction Coordinator - Real Estate

Transaction Coordinator Academy - Waco, TX

November 2021 to November 2021

Certificate

BLACK HAWK COLLEGE - Moline, IL

High school diploma or GED

Skills

• Transaction Coordinator

• Business Requirements

• Microsoft SQL Server

• Requirements Gathering

• Change Management

• Jira

• Microsoft SharePoint

• Project management

• Process improvement

• Microsoft Excel

• Data entry

• Office experience

• Customer service

• E-commerce

• Trello

• Microsoft Project

• Visio

• Documentation review

• Manufacturing

• Software troubleshooting

• Document management • SQL

• Data analysis skills

• Typing

• Computer literacy

• Microsoft Word

• Typing

• Contracts

• Computer hardware

• Word processing

• English

• Microsoft Office

• Account management

• Management

US Citizen

Links

http://linkedin.com/in/chriswoodsgilbertaz

Groups

APA

October 2020 to Present

Projects Lead & Acting Projects Committee Lead

Assisted in preparing documents and budget requirements within the state.

Build the structure for future incoming state-wide projects, assist with preparing documents and budget requirements within the state of Arizona. Experienced and use all Microsoft products such as Word, PowerPoint and Excel frequently.

HOA President

January 2005 to January 2007

Managed operations of a Colorado 400 townhome community including streets with the assistance of a property management company. Started the community newspaper, approved maintenance above $500, completed an asphalt project, safety stairs project, roofing repair project and negotiated business contracts at 30% savings to increase the HOA’s much needed reserves over a three year period. Dealt with owner disputes as needed. I moved out of state, but the board asked me to remain as president until I sold my townhome six months later.

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