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Tarique Ahmad

Phulwari sharif Patna (BH) 801505

722-***-**** adpq0k@r.postjobfree.com

Objective

To be professional and keep growing with the organization. Seek a challenging career as a part of team with an innovative idea, a concept or a strategy and to contribute in development in this cutting edge competition for betterment of Mankind

Personal Information

Date of Birth : 10/03/1991

Marital Status : Married

Nationality : Indian

Experience

Tech Mahindra Pvt Ltd

Customer support executive

1. Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints 2. Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications 3. Follow up to ensure that appropriate actions are taken on customer requests 4. Refer unresolved customer grievances or special requests to designated departments for further investigation

Talent pro hr Pvt Ltd

Account opening Sales executive

1. Identifies market potential by qualifying accounts. 2. Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.

3. Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.

4. Expands sales in existing accounts by introducing new products and services; developing new applications.

5. Contributes information to market strategy by monitoring competitive products and reactions from accounts.

. Recommends new products and services by evaluating current product results; identifying needs to be filled.

Saksham (SSUPSW)

Technical support engineer

1. Monitoring and evaluation of newly created webpage like E-Suvidha, UC management 2. Identifying various errors in testing and make report in MS excel. 3. Compilation of different excel sheet recieved from different district . 4. E-mail communication with 38 districts

5. Account and IFSC code updation on E-labharthi Portal

. Direct Benefit transfer digital signature on PFMS. 06 Sept 2015 - 10 Jan 2018

10 Jun 2013 - 10 Jan 2015

2020-2022

2008-2012

2007

2005

Skill venture Pvt Ltd

Computer trainer

Development of computer skills amongs students like 1. Qualitative and quantitative data analysis

2. 2.Development of data analysis tools,dashboards Indicator banks 3. 3.Quantitative and qualitative data collection and tool design 4. dashboard development

5. MIS development and implementation

First Source Pvt Ltd

Customer support associate

1. Manage large

amounts of inbound and outbound calls in a timely manner 2. Follow

communication “scripts” when handling different topics 3. Identify

customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

4. Seize opportunities

to upsell products when they arise

5. Build

sustainable relationships and engage customers by taking the extra mile

. Keep records

of all conversations in our call center database in a comprehensible way7 7. .Frequently attend educational seminars to improve knowledge and performancel Level

. Meet

personal/team qualitative and quantitative targets Education

Jaipur national university

MBA

Persuing

Zakir Hussain collage of engineering and technology (AMU) B.tech

6.48

Senior secondary school (Boys) AMU

SSSC (+2)

61

RKGAV Inter College

High school

72

Skills

Microsoft's office/Microsoft power point

Spreadsheet (Excel, Google Sheets, OpenOffice Calc)

E-mail Communication

Writing skills (Report, wordpress, blog writing, content writing) Data analysis

Social media marketing

Projects

NSAP

Project under SAKSHAM (Socail welfare Department) Govt. of Bihar, Direct BenefitTransfer( DBT) Transaction in implementation of NSAP

Achievements & Awards

Got first prize for slide show competition on the topic Transformation of climate change conducted by Z.H. college of Engg. & Tech AMU, Aligarh

Got certificate of Appreciation for securing first rank in the category of Achieving Maximum Number of Direct Benefit Transfer(DBT) Transaction in implementation of NSAP forthe year 2017-18 Language

English

Hindi

Urdu

Bhojpuri

Activities

Acted as a Joint Coordinator in a workshop on development and sustainability Participated in workshop on disaster management in (TAMEER-10) The Annual NationalTechfest.

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