Phulwari sharif Patna (BH) 801505
To be professional and keep growing with the organization. Seek a challenging career as a part of team with an innovative idea, a concept or a strategy and to contribute in development in this cutting edge competition for betterment of Mankind
Date of Birth : 10/03/1991
Marital Status : Married
Nationality : Indian
Tech Mahindra Pvt Ltd
Customer support executive
1. Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints 2. Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications 3. Follow up to ensure that appropriate actions are taken on customer requests 4. Refer unresolved customer grievances or special requests to designated departments for further investigation
Talent pro hr Pvt Ltd
Account opening Sales executive
1. Identiﬁes market potential by qualifying accounts. 2. Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
3. Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
4. Expands sales in existing accounts by introducing new products and services; developing new applications.
5. Contributes information to market strategy by monitoring competitive products and reactions from accounts.
. Recommends new products and services by evaluating current product results; identifying needs to be ﬁlled.
Technical support engineer
1. Monitoring and evaluation of newly created webpage like E-Suvidha, UC management 2. Identifying various errors in testing and make report in MS excel. 3. Compilation of different excel sheet recieved from different district . 4. E-mail communication with 38 districts
5. Account and IFSC code updation on E-labharthi Portal
. Direct Beneﬁt transfer digital signature on PFMS. 06 Sept 2015 - 10 Jan 2018
10 Jun 2013 - 10 Jan 2015
Skill venture Pvt Ltd
Development of computer skills amongs students like 1. Qualitative and quantitative data analysis
2. 2.Development of data analysis tools,dashboards Indicator banks 3. 3.Quantitative and qualitative data collection and tool design 4. dashboard development
5. MIS development and implementation
First Source Pvt Ltd
Customer support associate
1. Manage large
amounts of inbound and outbound calls in a timely manner 2. Follow
communication “scripts” when handling different topics 3. Identify
customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities
to upsell products when they arise
sustainable relationships and engage customers by taking the extra mile
. Keep records
of all conversations in our call center database in a comprehensible way7 7. .Frequently attend educational seminars to improve knowledge and performancel Level
personal/team qualitative and quantitative targets Education
Jaipur national university
Zakir Hussain collage of engineering and technology (AMU) B.tech
Senior secondary school (Boys) AMU
RKGAV Inter College
Microsoft's oﬃce/Microsoft power point
Spreadsheet (Excel, Google Sheets, OpenOﬃce Calc)
Writing skills (Report, wordpress, blog writing, content writing) Data analysis
Social media marketing
Project under SAKSHAM (Socail welfare Department) Govt. of Bihar, Direct BeneﬁtTransfer( DBT) Transaction in implementation of NSAP
Achievements & Awards
Got ﬁrst prize for slide show competition on the topic Transformation of climate change conducted by Z.H. college of Engg. & Tech AMU, Aligarh
Got certiﬁcate of Appreciation for securing ﬁrst rank in the category of Achieving Maximum Number of Direct Beneﬁt Transfer(DBT) Transaction in implementation of NSAP forthe year 2017-18 Language
Acted as a Joint Coordinator in a workshop on development and sustainability Participated in workshop on disaster management in (TAMEER-10) The Annual NationalTechfest.