MELISSA S. BERGER

Norfolk, VA • (***) *** - **** • adppzz@r.postjobfree.com

Ambitious, supportive, and communicative professional with 10+ years of experience providing exceptional student, sailor, and community member support. Skilled at evaluating individualized needs to identify available resources, managing confidential documentation, and promoting compliance with regulations. Seeking to move into a role that allows for new professional challenges and development opportunities.

Country of Citizenship: United States of America

Veterans Preference: No

Highest Federal Civilian Grade: GS-9

Top Secret Clearance: Issued 8/23/2019

SF 50: Yes

Languages: Fluent in English and Haitian Creole. Conversational in French. AREAS OF EXPERTISE

• Customer Service

• Data Tracking

• Record Management

• Guidance & Support

• Educational Support

• Case Management

• Assessments

• Documentation

• Leadership

• Relationship Building

• Regulation Compliance

• Resource Identification

• Data tracking & Strategic

Planning

PROFESSIONAL EXPERIENCE

University Instructors, INC Suffolk County, VA

November 2021- Present Tutor Instructor

• Provide tutor and instructional support to first and third graders, in Reading and Math

• Push in for Reading and Math providing whole group support and leading small guided groups

• Engage with students in a professional manner requesting information about the course, activity, and/or specific content so they can quickly serve the student’s needs

• Respond to student questions in a positive, supportive manner, providing detailed explanations as possible

• Guide students through content and or the process without answering the questions for them

• Redirect students to their teacher, and or content when applicable for questions relating to their specific course content or subject

• Seek guidance from the advisors & program managers by escalating content questions and sharing instructor logs for evaluation and feedback.

Naval Education & Training Professional Development Virginia Beach, VA September 2019 - September 2021 Education Services Specialist Pay Grade: GS-9

Supervisor: John Begley Contact: 757-***-****

• Provide education counseling, career counseling, and tuition assistance to sailors

• Utilize the Mobile Agent phone and Live Help Now chat systems to communicate with 12+ service members a day

while providing exceptional customer service

• Earned max telework approval

• Review and approve service member education plans

• Authorize and forward tuition assistance vouchers on a daily basis

• Educate sailors on academic tools, services, and resources available to improve their academic performance

• Provide guidance information to sailors on education, trade, and training program opportunities

• Received an employee award for excellent performance and rating in a GS9 position in 2020 and 2021

P.S. 287 Bailey K. Ashford Brooklyn, NY

August 2018 – September 2019 Special Education & IEP/SETTS Teacher/SPED Liaison

• Served as the school’s Special Education Liaison for Grades K-5

• Co-taught alongside a general education teacher for ELA and math for 3rd, 4th, & 5th grades

• Implemented an engaging, positive, rewarding, and safe environment for all students

• Planned, wrote, and developed IEPs and Behavioral Plans for grades K-5

• Served as a key member of the hiring team

• Designed and implemented classroom curriculum to enhance specialized instruction

• Conducted and graded student assessments to identify understanding and areas for improvement

• Communicated with parents, administration, and interdisciplinary staff to ensure that students had continuous support and appropriate accommodations that aligned with their Individualized Education Programs

• Incorporated classroom technologies and assistive technology to improve student learning processes

• Ensured compliance with legal regulations and requirements regarding individualized education

• Collaborated with cross-functional team members to discuss and plan effective data-based teaching strategies

• Evaluated teachers and provided developmental feedback for improvement AHRC Middle High School Brooklyn, NY

June 2018 – August 2018 Special Education Teacher

• Provided daily instruction to a self-contained classroom setting of 7:1:2

• Recorded behavioral data on a daily basis to track and assess student progress for adjustments

• Developed and implemented effective Individualized Educational Plans and Behavioral Plans

• Facilitated IEP meetings in collaboration with 10+ general education teachers and department staff

• Utilized supplemental materials, equipment, and resources to meet individualized student goals

• Prepared reports on student behavior, learning styles, challenges, and classroom activities to track progress

• Developed presentations, lectures, and discussion structures to communicate information in multiple formats and learning styles

• Liaised with administrative staff and the lead teacher to make recommendations regarding master scheduling

• Supported and mentored new team members, identifying areas for improvement and professional growth

• Organized instructional material, included constructing bulletin boards and setting up work areas • Conducted, graded, and analyzed formal and informal student assessment data to create individually tailored instruction, increasing student achievement Village Care Health Homes New York, NY

May 2016 – June 2018 Assistant Care Manager

• Managed a caseload of 80 patients, including patient medical documents, files, and records

• Coordinated and managed case conferences at medical appointments

• Connected patients to health care, social support services, housing applications, resources, and agencies

• Referred patients to crisis hotlines or organizations that handled crisis situations and incidents

• Monitored medical and medication adherence

• Conducted home visits and assessed clients annually for care evaluations and progress

• Served as a main point of contact to resolve inquiries or necessities via inbound phone calls AHRC Nassau Brookville, NY

March 2015 – May 2016 Direct Support Professional

• Took volunteers into the community to perform jobs, community services, and awareness tasks

• Directed volunteers during eating, followed eating guidelines, and used appropriate adaptive equipment

• Completed daily communication logs and behavioral plans

• Assisted individuals with daily goals in order to maximize their potential independence

• Aided in personal hygiene care accomplishment, with oversight Residential Direct Support Professional September 2014 – March 2015

• Assisted individuals with self-care and recreational activities

• Helped individuals in fulfilling their daily aspirations and goals

• Took individuals to community engagements and functions, providing safety and supervision at all times • Provided support & oversight in health awareness, meal preparations, household chores, socialization, community awareness and the overall well-being of every individual Heaven’s Hands Community Services, Inc. Brooklyn, NY December 2011 – March 2015 Direct Support Professional

• Provided guidance on a range of developmental goals from community participation, household budgeting, exercise,

nutrition, and supporting vocational responsibilities

• Assisted individuals in safe travel procedures, including how to read street signs

• Completed appropriate documentation, daily logs, and observation notes

• Developed professional relationships with individual clients Kingsborough Community College: Office of Career Development Brooklyn, NY September 2011 – December 2011 Career Peer

• Helped students to create resumes and cover letters to aide with student job and career searches

• Advised students on career options, planning, resources, and choices

• Provided mock interviews to assist students in preparation for job interviews

• Identified and helped students find community resources to meet specific needs White Glove Placement Inc. Brooklyn, NY

January 2010 – March 2011 Home Health Aide

• Worked with patients to help with daily living activities, enabling independence when in their homes • Provided light housekeeping, daily hygiene, food preparation, and grocery shopping

• Accompanied patients to doctor visits and ensured confidentiality of patient information

• Assisted patients in taking medications, ensuring adherence to medication & monitored patient safety in-home and in the community

EDUCATION

Long Island University Brooklyn, NY 2019

Master of Science in Special Education 3.6 GPA

• Teaching Urban Children with Disabilities Grades: 1-6 Brooklyn College Brooklyn, NY 2015 Bachelor of Arts in Children and Youth Studies 3.0 GPA Technologies

Microsoft Office Suite, OneNote, Google Suite, Open Office, Email Merging/Filters/Folders/Rules & Spreadsheet Databases

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