Housekeeping Manager Quality
Resume:
Hassan Mohammad
Personal Details
Apply to
Housekeeping Manager
Given Names
Hassan
Family Name
Mohammed
Date of Birth
1972
Nationality
Palestinian ((with Palestinian authority passport))
Marital Status
Married with two kids (15years + 11 years)
Address
Middle east - Lebanon – (Temporary)
Skype ID
hassanbrhom
Mobile phone
adppyy@r.postjobfree.com, adppyy@r.postjobfree.com,
Business Contact Address
Company
Layali Al Shams Hotel & Resort
Position
Housekeeping Manager from 1st Jun 2020
Department
t
Rooms
Address
Middle east –Lebanon- Beqaa- Anjar
Availability and Preferences
Available from:
Immediately
Expected salary USD
Negotiable
Preferred positions
Operation Manager
Director of Housekeeping
Education & Qualifications & Training :
1994: Technical Diploma Hotel & Tourism (3 years inst.)
2009: Manager Rule (course)
2008: coaching fundamentals ( course )
2009: management toolkit ( course )
2009: manage conflict effective ( course )
2009: successful attitude skills ( course )
2009: Customer services skills ( course )
Languages
fluent
well
fair
English + Arabic
French
Professional strengths and special skills
Excellent interpersonal skills
Excellent management skills
Excellent communication skills
Excellent motivator & problem solving
Excellent Attention to details
Excellent presentation skills
Excellent work with multinational people work under pressure
ability to analytics & think out of the box
analytical thinking
Decision making and leadership abilities.
Excellent knowledge of quality standards
Excellent food safety
Infection control knowledge
Huge Experience HACCP
Computer Skills
Experienced and demonstrated competence in using Microsoft office. +internet
Experienced in Opera Property management System
Experienced in lotus notes working system
Experienced in FBM purchasing system
Experienced in outlook communication System
Experienced in Micros accounting system
Operational Skills :
• Excellent knowledge of housekeeping and laundry cleaning chemicals & guest supplies
• Trained and proficient in handling machinery
• Stock taking and inventories
• Forecasting and budgeting
• Interviewing and recruiting
• Leading by example and inspire the team to do the best
• Knowledgeable about trends in housekeeping
• Stain and material treatment
• Garment treatment and fabric care
• Linen and fabric knowledge
Good command and control of managing KPIs and meeting performance standards
Professional Experience
From
Jun 2020
Establishment
Layali Al Shams Hotel & Resort
To
Till Now
City
Anjar
Position
Housekeeping Manager
Country
Lebanon
55 rooms, 3 outlets 1bar and 2 lobby lounge, 3 function areas
Responsibilities & Duties;
Conduct daily briefing with Housekeeping, Front office and laundry staff to ensure their alignment with services standards. Develop the schedule for operation staff for the different shifts as per the business needs.
Recruit, train, and develop staff.
Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations
Review the daily schedule to ensure full staff is maintained in rush hours
Monitor & perform weekly/monthly inventories of detergent, cleaning materials, linen, guest supplies etc.
Follow up with other HOD on customer complaints and issues
Report needed repairs and maintenance and replacement of damaged equipment to the Maintenance team.
Initiate and develop housekeeping checklists and housekeeping standards of operations
Ensure policies and procedures are properly implemented
Evaluate housekeeping staff and identify training needs and develop training initiatives
Follow up on the training of safety measures in emergency situations
Manage the daily activities of the Housekeeping Department that include cleaning of public areas.
Approve purchase orders for housekeeping supplies (cleaning materials, detergents, etc) & inventory.
Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
Prepare and Monitor annual housekeeping budget cooperative with finance department.
Follow up with the F&B Manager on upcoming events to secure the right NO. of housekeepers
Daily collaborate with other department leaders and supervisors and members of the Executive Committee.
Maintains a lost and found department and is responsible for all lost-and-found items.
Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff.
Monitor the consumption of cleaning materials and detergents.
Follow up and inspection outsource contractors ( Façade cleaning, Pest control –gardeners –drivers )
Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete the maintenance of the facility and its facilities to fullest Coordinated with Supervisor on duty,
Professional Experience;
Professional Experience
From
Jun 2018
Company
Private VIP Lebanese Family
To
May 2020
City
Beqaa
Position
Household Manager
Country
Lebanon
Property Description
Three properties; 50 rooms, 3 outlets 1bar and 3 lobby lounge,3wedding rooms,3garden areas,2 parking and huge public area
Responsibilities & Duties;
Conduct daily briefing with Housekeeping, F&B, drivers, gardeners, laundry, and maintenance and kitchens staff to ensure their alignment with services standards.
Develop the schedule for the Housekeeping staff for the different shifts as per the business needs.
Recruit, train, and develop staff.
Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations.
Review the daily schedule to ensure full staff is maintained in rush hours.
Monitor & perform weekly/monthly inventories of detergent, cleaning materials, etc.
Follow up with other staff on customer complaints and issues.
Initiate and develop housekeeping checklists and housekeeping standards of operations.
Ensure policy and procedures are properly implemented.
Evaluate housekeeping staff and identify training needs and develop training initiatives.
Follow up on the training of safety measures in emergency situations.
Manage the daily activities of the Housekeeping Department that include cleaning of public areas,
Concession areas, bathrooms, etc.
Approve purchase orders for housekeeping & cleaning supplies (cleaning materials, detergents, etc.) & follow-up monthly inventory.
Monitor the annual budget and report it to owner.
Follow up with the F&B team on upcoming events to secure the right NO. Of housekeepers on Duty.
Ensure all sites managed are appropriately tasked to ensure the delivery and performance of the contractor is monitored
Good command and control of managing KPIs and meeting performance standards
Monitor weekly consumption of cleaning materials and detergents.
Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete the maintenance of the facility and its facilities to the fullest Coordinated with Technician in charge .
Professional Experience
From
May. 2014
Establishment
Beirut Golden Plaza Hotel Apartment
To
May. 2018
City
Beirut
Position
Director of Housekeeping
Country
Lebanon
Beirut Golden Plaza Hotel Apartment
430 rooms, 3 outlets 1bar and 5 lobby lounge, 10 function area
Responsibilities & Duties;
Conduct daily briefing with Housekeeping and laundry staff to ensure their alignment with services standards.
Develop the schedule for the operation staff for the different shifts as per the business needs.
Recruit, train, and develop staff.
Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations
Review the daily schedule to ensure full staff is maintained in rush hours
Monitor & perform weekly/monthly inventories of detergent, cleaning materials, linen, guest supplies etc.
Follow up with other HOD on customer complaints and issues
Report needed repairs and maintenance and replacement of damaged equipment to the Maintenance team.
Initiate and develop housekeeping checklists and housekeeping standards of operations
Ensure policies and procedures are properly implemented
Evaluate housekeeping staff and identify training needs and develop training initiatives
Follow up on the training of safety measures in emergency situations
Manage the daily activities of the Housekeeping Department that include cleaning of public areas.
Approve purchase orders for housekeeping supplies (cleaning materials, detergents, etc) & inventory.
Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
Prepare and Monitor annual housekeeping budget cooperative with finance department.
Follow up with the F&B Manager on upcoming events to secure the right NO. of housekeepers
Daily collaborate with other department leaders and supervisors and members of the Executive Committee.
Maintains a lost and found department and is responsible for all lost-and-found items.
Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff.
Monitor the consumption of cleaning materials and detergents.
Follow up and inspection outsource contractors ( Façade cleaning, Pest control –gardeners –drivers )
Good command and control of managing KPIs and meeting performance standards
Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete the maintenance of the facility and its facilities to fullest Coordinated with Supervisor on duty,
Professional Experience:
From
Feb. 2013
Establishment;
Bassmah Facilities Company
To
May. 2014
City
Beqaa - Rashia
Position
Hospitality Manager
Country
Lebanon
Bassmah Facilities Company
6 Buildings (schools, bakery, water factor, plastic factor, Admin. offices, parking plus huge public area, back of the house, prayer room., kids' accommodation, restaurant, meeting room, event room, Medical center (
Responsibilities & Duties;
Monitor annual budget for the entire business support and facility management functions of the company.
Ensure proper coordination of services for Housekeeping, Catering, safety, maintenance, external contacts, cleaning quality, Drivers, Securities, and waste management disposal.
Routine inspection of property including fixtures and installed equipment to ensure the building structure and furnishings are in good state of repair and maintenance at all times.
Developing whole facilities departments &quality control for (Housekeeping, Catering, pest control, butlers, Security, waste management, laundry, Maintenance, gardeners, drivers, contractors follow up).
Promotion and implementation of new staff.
Ability to prioritize and achieve tasks.
Managing monthly P& L and annual budget.
Preparing and monitoring a timely schedule and ensuring that the daily, Weekly and monthly programs are communicated to all services staff and Keeping track that they are effectively carried out as per schedule.
Taking responsibility to ensure that all services staff report for duty in neat clean uniform and look well-groomed and presentable.
Ensuring and enforcing correct use of chemicals and equipment as trained to the Cleaning staff.
Ensure appropriate transportation school arrangements.
Managing and controlling the stocks of supplies and cleaning equipment's.
Liaising with contractors, and prepare daily and weekly for waste management project,
Marble treatment, façade cleaning and follow-up daily product of laundry service.
Creating and sustaining a positive working environment, a sense of pride and teamwork with the staff.
Providing team with a safe working environment by reporting safety hazards and reviewing accidents
And prevention at regular safety meeting.
Good command and control of managing KPIs and meeting performance standards
Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff
Coordinate with contractors in the maintenance of staff housing, student’s classes and building Eng.
Professional Experience
From
Jun 2012
Establishment;
Pelican Real estate Facilities Co.
Emaar Project
To
Dec 2012
City
Damascus
Position
Cleaning & Quality Manager
Country
Syria
Pelican Real estate Facilities Company
9 building each part have 45 offices plus meeting room, conference room, two gardens, two parking for each part plus huge public area. Top management offices, back of the house offices, prayer room.
Responsibilities & Duties :
Developing housekeeping, F&B, laundry service,wastes management, maintenance, pest control, Catering and butler’s
Routine inspection of property including fixtures and installed equipment to ensure the building structure and furnishings are in good state of repair and maintenance at all times.
Promotion and implementation of new staff.
Ensure adequate provision of utility services needed for the smooth running and operation of the properties and ability to prioritize and achieve tasks concerning.
Preparing and monitoring a timely schedule for housekeeping, waste management, pest control, gardeners, and drivers and ensuring that the daily, weekly and monthly programs are communicated to all staff and Keeping track that they are effectively carried out as per the schedule.
Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff
Taking responsibility to ensure that staff report on duty in neat clean uniform, look well-groomed and presentable.
Managing and controlling the stocks of supplies and cleaning equipment's. Liaising with service contractors, and prepare daily and weekly project for waste management project, façade cleaning, marble treatment projects.
Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.
Providing team with a safe working environment by reporting safety hazards and reviewing accidents
And prevention at regular safety meeting.
Follow up daily work order by supervisors in duty cooperative with Eng. Dept.
Professional Experience
From
May 2010
Establishment;
Rotana Arjaan
To
March 2012
City
Damascus
Position
Director of Housekeeping
Country
Syria
Rotana
110 rooms( 90 suites ), 2 outlets 4 floors as mall and 2 lobby lounge 2 event rooms
Responsibilities & Duties;
Conduct daily briefing with Housekeeping and laundry staff to ensure their alignment with services standards.
Develop the schedule for the operation staff for the different shifts as per the business needs.
Recruit, train new staff, and develop HK staff and improve HK productivity.
Follow up daily on the personal hygiene and grooming of staff to ensure compliance with the regulations
Review the daily schedule to ensure full staff is maintained in rush hours
Monitor & perform weekly/monthly inventories of detergent, cleaning materials, linen, guest supplies etc.
Follow up with other HOD on customer complaints and issues
Report needed repairs and maintenance and replacement of damaged equipment to the Maintenance team.
Follow up Cleaning (indoor, outdoor façade cleaning) and indoor plants maintenance.
Initiate and develop housekeeping checklists and housekeeping standards of operations
Ensure policies and procedures are properly implemented
Evaluate housekeeping staff and identify training needs and develop training initiatives
Follow up on the training of safety measures in emergency situations
Manage the daily activities of the Housekeeping Department that include cleaning of public areas,
Approve purchase orders for housekeeping supplies (cleaning materials, detergents, etc) & inventory.
Maintain par stock of guest supplies, cleaning supplies, linen and uniform.
Prepare and Monitor annual housekeeping budget cooperative with finance department.
Follow up with the F&B Manager on upcoming events to secure the right NO. of housekeepers
Daily collaborate with other department leaders and supervisors and members of the Executive Committee.
Maintains a lost and found department and is responsible for all lost-and-found items.
Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff.
Monitor the consumption of cleaning materials and detergents.
Good command and control of managing KPIs and meeting performance standards
Inspection and Checking and following up the daily maintenance requests with maintenance dept. and overcoming obstacles to complete maintenance of facility and its facilities to fullest Coordinated with Supervisor on duty.
Professional Experience
From
March 2006
Establishment;
Four Seasons Hotel
To
May 2010
City
Damascus
Position
Housekeeping Senior Supervisor
Country
Syria
Four Seasons Hotel Damascus
297 rooms, 3 outlets 1bar and 1 lobby lounge
Responsibilities & Duties;
Assisting with the development and implementation of new staff.
Follow up and Achieving prioritize tasks.
Preparing and monitoring a timely schedule for cleaning and ensuring that the daily, weekly and monthly cleaning programs are communicated to all cleaning staff and Keeping track that they are effectively carried out as per the schedule and Liaising with other contractors
Taking responsibility to ensure that all cleaning staff report for duty in neat clean uniform and look well-groomed and presentable.
Ensuring and enforcing correct use of chemicals and equipment as trained to the HK staff
Managing and controlling the stocks of supplies and cleaning equipment's.
Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.
Providing team with a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.
Professional Experience
From
Sep.2003
Establishment;
Alsalamah Hospital
To
July.2005
City
Abu Dhabi
Position
Housekeeping Manager
Country
UAE
Website
Alsalamah Hospital – Tourist Club area
Alsalamah Hospital U.A.E
100 rooms (130 bed), 25 offices, 1Emergency room, 2 lobbies, 10 waiting Room, and other facilities
Achievement; Thanks letter from the Doctors Committee 2004
Responsibilities & Duties;
Developing, Room service, housekeeping, F&B, waste management, maintenance, security, and butler’s staff.
Routine inspection of property including fixtures and installed equipment to ensure the building structure and furnishings are in good state of repair and maintenance at all times.
Promotion and implementation of new staff.
Ensure adequate provision of utility services needed for the smooth running and operation of the properties and ability to prioritize and achieve tasks concerning.
Preparing and monitoring a timely schedule for Room service, housekeeping, waste management, pest control, gardeners, and drivers and ensuring that the daily, weekly and monthly programs are communicated to all cleaning staff and Keeping track that they are effectively carried out as per schedule.
Taking responsibility to ensure that staff report on duty in neat clean uniform, look well-groomed and presentable. Ensuring and enforcing correct use of chemicals and equipment as trained to the Cleaning staff.
Managing and controlling the stocks of supplies and cleaning equipment's. Liaising with service contractors, and prepare daily and weekly for waste management project, façade cleaning, marble treatment projects,
Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.
Providing team with a safe working environment by reporting safety hazards and reviewing accidents
And prevention at regular safety meeting.
Good command and control of managing KPIs and meeting performance standards.
Follow up daily work order by supervisors in duty cooperative with Eng. Dept.
Professional Experience
From
July.2000
Establishment
Al jafra Petroleum Field
To
Aug.2003
City
Deir Ezzor
Position
Soft service Supervisor
Country
Syria
Website
Petra( petroleum Catering company ) Contractor with Elf Total petroleum Company
Al jafra Petroleum Field
200 rooms + Laundry + fitness room + 2 big meeting rooms + event garden + 50 offices field for eng. Staff + security staff + pest control
Achievements ; Thanks letter from HSE Manager
Responsibilities & Duties :
Development and implementation of new housekeeping and F&B staff.
Ability to prioritize and achieve tasks.
Preparing and monitoring a timely schedule for housekeeping, waste management, pest control, gardeners, and drivers and ensuring that the daily, weekly and monthly programs are communicated to all cleaning staff and Keeping track that they are effectively carried out as per the schedule.
Taking responsibility to ensure that all cleaning staff report for duty in neat clean uniform and look well-groomed and presentable.
Ensuring and enforcing correct use of chemicals and equipment as trained to the Cleaning staff
Managing and controlling the stocks of supplies and cleaning equipment's.
Liaising with the service contractors.
Creating and sustaining a positive working environment, a sense of pride and teamwork with staff.
Providing team with a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.
Professional Experience
From
May/1995
Establishment;
Samiramis Hotel
To
May/1997
City
Damascus
Position
Housekeeping Supervisor
Country
Syria
Samiramis Hotel 4*
110 Rooms +4 suits+3 Outlets Restaurant +Lobby Section + 2 Terrace
Responsibilities & Duties;
Supervision for day to day rooms + Inspection + Public area + turn dawn service team (P.M shift).
Looking over the room production and the quality
Providing training with manager assistance for the staff to develop their knowledge.
Professional Experience
From
06/1994
Establishment;
Bludan Grand Hotel
To
09/1994
City
Damascus
Position
H.K Supervisor ( Training )
Country
Syria
Bludan Grand Hotel
90 Rooms +4 suits+3 Outlets Restaurant +Lobby Section + 4 Terrace
Responsibilities & Duties;
Supervision for day to day rooms + Inspection + Public area + turn dawn service team
Looking over the room production and the quality.
Get summers training with supervisor on duty assistance for developing my knowledge In field of Housekeeping
From
06/1993
Establishment;
Le Meridian Hotel
To
09/1993
City
Damascus
Position
Room Attendant ( Training )
Country
Syria
Contact this candidate