Crystal Batten

**** ******** **

Brecksville OH *4141

440-***-****

adppyi@r.postjobfree.com

Obiective:

Seeking a higher-level position within a company using past experience and newly acquired

‘educational skills where my knowledge and determination canbe utilized to achieve long-term

profitable goals,

Education

Brown Mackie College Canton, OH

Associate of Business, Business Management

‘Anticipated Graduate June 2012

Honors List

Externship:

Required to complete 120 hours

Skil

+ Supervisory + Quality Assurance Filing

+ Sales + Attendance Administration

+ Customer Care/Service + Top Quality Performer

+ Retention + Top Sales Goal Performer

+ Quality Assurance + Imerviewing

+ Training + Public Speaking

+ New Hire Paperwork * Coaching

+ Program Testing + Providing Constructive Criticism

+ New Hire Testing and Feedback

+ Microsoft Suites

+ Payroll Administration

Experience:

Influent ine ‘New Philadelphia, OH

Telephone Sales Representative Floor Supervisor December 2005-January 2009

+ Managed 20+ representatives

+ Responsible tot goals set by cent

+ Motivated and coached representatives

+ Emailed client and account manager

+ Cross trained team to new programs in timely manner

+ Beprofitable and accountable for representatives on my team

+ Responsible forgiving constructive criticism, feedback, or disciplinary action for not

doing thetr jobs, sometimes would result in termination after following the proper paper

trail guidelines.