Oඅඎඐൺඌൾඒ Aൽൾඐൺඅൾ

Bainbridge, IN *****

317-***-**** - adppy0@r.postjobfree.com

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Personable Member Service Representative offering [4] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Intelligent customer service representative with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Aർർඈආඉඅ ඌ ආൾඇඍඌ

Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate. Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Cashier - Achieved highest Number of new credit accounts opened within one-month period.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Customer Relations - Earned highest marks for customer satisfaction, company-wide.

S අඅඌ

Building Customer Trust and Loyalty

Efficient and Detail-Oriented

Issue and Complaint Resolution

Customer Data Confidentiality

Calm and Professional Under Pressure

Order and Refund Processing

Understanding Customer Needs

POS Systems and Ordering Platforms

Upselling Products and Services

De-escalation Techniques

Customer Retention Strategies

Creative Problem Solving

Data Entry and Maintenance

Multitasking and Prioritization

Wඈඋ H ඌඍඈඋඒ

02/2017 to 12/2020 Customer Service Representative Serve Consulting – Lagos Nigeria, Lagos Nigeria

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Communicated with vendors regarding backorder availability, future inventory and special orders.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Developed community reputation through commitment to customer satisfaction and strong client relationships.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Regularly exceeded daily sales and product add-on quotas. Evaluated account and service histories to identify trends, using data to mitigate future issues

Recommended products to customers, thoroughly explaining details Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Provided primary customer support to internal and external customers 02/2021 to 08/2021 Sales Representative

Olumba Autos – Indianapolis, IN

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Minimized process lags through strategic sourcing and customer expectation management.

Developed and delivered engaging sales presentations to convey product benefits. Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue. Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Surpassed sales objectives several consecutive years by cultivating productive client partnerships.

Organized sales paperwork, presented proposals and finalized contracts. Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Retained excellent client satisfaction ratings through outstanding service delivery. Executed direct sales from manufacturers to customers to improve profitability within retail environment.

Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

Automated contact management system, resulting in better client organization and goal alignment.

Eൽඎർൺඍ ඈඇ

09/2010 High School Diploma

Lagos State Polytechnic

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