Profile ID:

Department:

.Dept Head/Operation Manager/Manager.

Name:

MuhammadArslanShahid

Contact:

adppxs@r.postjobfree.com +92-321*******)

Date of Birth:

Address:

August 18, 1989

House 304, Block3, Sector b2, Township, Lahore, Pakistan.

Objective

Wants to experience as a host who works hard to cultivate a high profile with guests, and possesses a strong understanding of financial margins and controls and considering myself to be the beating heart of a company success as a hand’s on manager.

Key Skills

Soft Skills

Team management, Problem solving, Complaint handling,Confident, Staff handling, Well groomed personality, Communication skills

Technical Skills

Ensuring that all employees adhere to the company's uniform standards. Check standards (SOP) General maintenance and cleanliness of restaurant, Writing important affairs / happenings of the day in the log book

Computer Skills

Microsoft Word, Excel, PowerPoint, Internet browsing.

Languagel Skills

English, Urdu, Punjabi.

Educational Background

Graduate Diploma in Hospitality Management Affiliated By (AH&LA) U.S.A–GDHM.

2009– 2011

College of Tourism and Hotel Management – COTHM

Coursework: Hospitality and Tourism Management, F&B Operations, F&B Management, Front Office Operations, Supervision

Intermediate (F.A),

2009

Board Of Intermediate& Secondary Education, Lahore. Pakistan

Matriculation (SSC), Science

Board Of Intermediate& Secondary Education, Lahore. Pakistan

2006

Hospitality Experience:

Barista Trainner:

At Mc Café McDonalds Pakistan.

Greet all customer and present beverage menu

Discuss beverage items, make suggestions and answer any inquiries

Describe current promotions and new products

Take customer orders accurately

Operate coffee making equipment

Prepare and present beverages according to established recipe and presentation standards

Serve prepared food items such as muffins and bagels

Prepare and pack coffee bean purchases for customers

Record and accurately process purchases using the POS system

Collect and process payments from the customer including cash, credit and debit cards

Comply with health, safety and hygiene guidelines and regulations

Ensure customer service stations are well stocked

Maintain clean and hygienic work area

Dismantle and clean machinery as needed

Display merchandise in an attractive and functional manner

Monitor and order inventory

Stock inventory according to storage requirements

Complete opening and closing duties for each shift

Assistant Restaurant Manager.

At Golden Chick (Texas) U.S.A. Master Franchise Pakistan.

Owned and operated by Crescent Star Food.

Analyzing and planning restaurant sales levels and profitability.

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Write important affairs / happenings of the day in the log book

Close daily shift and reconcile cash

Daily boost up sale

Ensure quality control

Customers service - stay on floor

Customers complain handling

Take effective measures promos to enhance sale

Staff Attendance

Staff Uniform and standards

Check standards (SOP)

General maintenance and cleanliness of café

Ensuring that all employees adhere to the company's uniform standards.

Close daily shift and reconcile cash

Daily boost up sales

Recommend report daily wastage

Ensure quality control

Customers service - stay on floor

Customers complain handling

Take effective measures promos to enhance sales

LSM Activity

Staff Attendance

Staff Uniform and standards

Branch Manager/Operation Manager.

At Gloria jean’s, Pakistan

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Write important affairs / happenings of the day in the log book

Close daily shift and reconcile cash

Daily boost up sales

Recommend report daily wastage

Ensure quality control

Customers service - stay on floor

Customers complain handling

Take effective measures promos to enhance sales

LSM Activity

Staff Attendance

Staff Uniform and standards

BranchManager

Second Cup Canada (Master Franchisor),Pakistan.Five (5) cafés opening experience during my tenor .

Analyzing and planning restaurant sales levels and profitability.

Facilitating & controlling all the matters relating to the human capital of business unit.

Managing sales to meet the budgets and Beat Year Ago.

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Write important affairs / happenings of the day in the log book

Close daily shift and reconcile cash

Daily boost up sales

Recommend report daily wastage

Ensure quality control

Customers service - stay on floor

Customers complain handling

Take effective measures promos to enhance sales

LSM Activity

Staff Attendance

Staff Uniform and standards

Check standards (SOP)

General maintenance and cleanliness of café

Shift Manager

Cinnabon (Bakery Café) American Franchise, Pakistan

Managing staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all employees adhere to the company's uniform standards.

Write important affairs / happenings of the day in the log book

Close daily shift and reconcile cash

Daily boost up sales

Recommend report daily wastage

Ensure quality control

Customers service - stay on floor

Customers complain handling

Take effective measures promos to enhance sales

LSM Activity

Staff Attendance

Staff Uniform and standards

Check standards (SOP).

Managing on-job staff training and cross training.

Managing Brand Standards and operational excellence at the restaurant.

Customer Sales Representative

MARS BPO CALL CENTER,PAKISTAN

Intern

Supervisor

K&K Catering N Party Experts, Pakistan

Intern

Trainee Manager

The Noodle House

May 2018 till date

Aug 2016 to May 2018

April 16-june 16

June13 to Nov15

Feb 12- Apr 13

Jan 08 – Dec 08

3 Month

3 Month

Achievements

International certificate of Café expert by Second Cup Incorporate Canada.

Volunteer/Supervisor at the LABARD Fund Raiser (Royal Palm Country Club, Lahore)

Extra-Curricular Activities

Comprehensive Project on analysis of stewarding department in full service hotels

Demarcating of Mass Tourism in Areas of Pakistan and Studying its Impact

Contact this candidate