Dionne Faith Lambert **** Whiskey Run

North Laurel, MD 20723

240-***-****

Email: adppwd@r.postjobfree.com

Objective:

To obtain a challenging position where my customer service skills will enhance the satisfaction of your customer and be utilized for the growth and development of your company. Professional strengths:

● Possess over 15 years of experience in customer service and customer sales

● Excellent administrative and organizational skills and knowledge of computer reservation systems

● Ability to multi-tasks, flexible, attention to detail, and solve customer queries efficiently

● Excellent ability to comprehend and maintain knowledge of products and services, promotional and marketing policies, sales, pricing, and other company procedures.

● Highly initiative to manage a busy workload with little or no supervision

● Sociable, with ability to build and maintain good relationships with customers, co-workers, and management

Experience:

La Quinta Inn and Suites, BWI Maryland

March 2007-Current

Night Auditor/Supervisor

Shuttle driver

● Oversee front desk operations and maintain security of hotel. Responsible for preparation and disposition of overnight shift audit.

● Compile and summarize the hotel’s daily sales.

● Responsible for dealing with customer relevant queries, complaints and request for information on products and services

● Responsible for generating ideas on ways to resolve problems and serve customers

● Drive and maintain hotel shuttle bus to and from the BWI airport

● Opportunity to meet, greet, and service on a daily basis, the people who fight for our country and their families. It is hard work sometimes, but I love the job. Brantley Security, Baltimore Maryland

June 2011-March 2012

Security Officer

● Patrolled facility and parking garages serving as a security presence to ensure guest and employee safety; and deter crime or customer/client infractions

● Greeted guests and direct them to appropriate place

● Monitored video surveillance

● Reported suspicious activities and responded to emergency calls

● Completed station written reports

Federal Express, BWI

January 2008-June 2011

Material Handler

● Assigned the tasks of operating vehicles and other equipment

● Offload and load aircraft's with lifts and by hand, following worth ethics and safety measures on the job

● Communicates effectively with teams to ensure quality and timely expedition of customer requests

● Handles the tasks of weighing cans that have freight

● Stocks feeders with actual freight

● Assigned the task of responding to customer inquiries and concerns regarding product and services of the organization

McDonalds

June 2000-July 2007

Assistant Manager/Swing Manager/Crew Manager/Crew Person

● Supervisor of over 12 staff including front counter, drive thru, grill, and maintenance

● Monitor and plan shift operations and assist with management on inventory of food and equipment

● Responsible for daily sales accounting of all cashier drawers and the store safe

● Responsible for dealing with customer relevant queries, complaints and request for information on products and services

● Responsible for drafting documents as requested by Manager and setting and meeting store goals and projections.

● Help prepared daily, weekly and monthly statistical reports Other Experiences:

TJ Maxx Department Store, Apr 2007-Aug 2006, Sales/Customer Services Representative -Part-time Extended Stay American Hotel, Nov 2006-Feb 2007, Housekeeper, Part-time Howard County Recreation and Parks, Aug 2003-Jun 2000, Recreation Aide/Administrative Assistant -Part-time Educational Background:

● 2003-2004 Howard Community College, Columbia, MD 21044

● 2003-1999 Long Reach High School, Columbia, MD 21045 Technical Skills:

● Microsoft Word, Excel, Windows

Reference:

● Earl Baker, La Quinta Inn and Suites, Title: General Manager, 410-***-****

● Bill Bush, BWI Airport, Cargo Building, Title: Manager, Phone: 410-***-****

● Shantee’ Lambert, Panera Bread, Title: Area Supervisor, Phone: 443-***-****

● Sandra Thomas, Recreation and Parks, Title: Recreation Supervisor, Phone: 410-***-****

Contact this candidate