It Assistant Desktop Support

Resume

Name: Muhammad Umar Farooq

Email: ***********@*****.***

Address: Street No. 6 Qasim Bela Multan Cantt.

Phone: +92-307-*******

OBJECTIVE:

To achieve personal goals of my life by the professional growth of myself as well as the growth of organization. A challenging related position in the company of professionals where logical skills and confidence can be adopted to gain positive experience. Being a committed person, a high level of devotion and satisfaction will be returned.

DUTIES:

●Providing 1st line technical support, answering support queries via phone & email.

●Remote administration and management of customer premises equipment.

●To log & priorities system & user support calls for the second line support team.

●Carrying out user administration and setting up.

●Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.

●Determining the nature of faults and the steps required to rectify it.

●Creating and maintaining email profiles for users.

●Closing the job when normal service is resumed.

●Writing progress and statistical reports for supervisors and managers.

●Using remote control software tools to provide fault resolution and diagnosis.

●Creating and administering Microsoft Exchange email accounts.

●Document and maintain Help Desk policies and procedures.

●The update and maintenance of the IT service desk authorized the user's database.

●Train and supervise other support engineering staff.

●Track, monitor and report on all Help Desk incidents within defined customer service levels.

KEY SKILLS AND COMPETENCIES:

●Proficiency in the troubleshooting and resolution of all client queries.

●Good problem-solving skills along with the ability to maintain calm under pressure.

●Basic understanding of PC hardware set-up and configuration.

●A methodical and structured approach to problem solving.

NETWORK HARDWARE:

Cisco Router & Cisco switches, Network Broadband Router and Wireless:

D-Link, Linksys by Cisco, TP-Link,NetGear, Draytek

Ruckus Zone flex and Zonedirector, Network and wireless printer etc.

WORK EXPERIENCE:

Employer

Duration

Position

Alpha Cable NetworkARMY

1st January 2004 to 3rd march 2007

Administrator/ Technician

World Link Cable Net

17th August 2007 to 29th July 2008

Technician

Paradise Network

1st September to 23rd November 2010

Administrator

Three stars Spinning II

14th May 2014 to August 2015

IT Assistant

Bakhtawar Amin Medical & Dental College

7thApril 2016 to 10th Feb 2019

IT Manager+

Network Administrator

Patron Group Chemical Multan

11th Feb 2019 to Continue

IT Incharge

UAE EXPERIENCE

●Dubai Internet City (DIC), Dubai Media City (DMC) work for DU Telecommunication Company, 1-year experience in devices migrating.

●Al Sharjah BMW Showroom 2-months contract.

●Jebel Ali Oil Fields Supplier Centre 3-months.

●Abu Dhabi Al Falah Exchange All Branches Security devices installation 2-months.

●Al Shaab village Family Mall in Sharjah 6 months experience CCTV installation.

●Customer support, Online support and Remote supports plus services.

●Expert in Desktop support troubleshooting,

●Expert client end user support and maintenance.

PERSONAL INFORMATION:

Father Name : Muhammad Farooq

Date of Birth : 04-01-1990

Marital Status : Married

Religion : Islam

CNIC : 36302-9224598-7

Passport : DD8965892

Nationality : Pakistani

EDUCATION:

FSc Multan Board 2005

Metric Multan Board 2002

LANGUAGE SKILLS

English

Good

Urdu

Expert

Punjabi

Good

REFERENCE:

Will be furnished on demand

Contact this candidate