Christopher Walker

210-***-**** adppv5@r.postjobfree.com

Profile Summary

Skilled Information Security Analyst with expertise in risk management, unauthorized access, viruses, and a wide range of vulnerabilities and threats. Well-versed in direct and remote analysis with strong critical thinking, communication, and people skills. Able to thrive in fast-paced and challenging environments where accuracy and efficiency matter. Analytical, detail-oriented, multitasker and adept at leading teams of 20+ in a dynamic, fast-paced environment. Possess a comprehensive background in IT, project management, training, and development. Tested new systems resulting in saving $312K and 271 hours of production loss.

Education

BS COMPUTER INFORMATION SYSTEMS CYBERSECURITY CONCENTRATION

EAST COAST POLYTECHNIC INSTITUTE UNIVERSITY (ECPI)

Skills & Abilities

·Active Secret Security Clearance

·Protocols & IP: DNS; SSH; DHCP; HTTPS; FTP; TCP

·APIs & Networks: IP, LAN, WAN, ISP, Cisco Devices, PaloAlto Firewall

·Operating Systems: Windows 7, 10; Unix; Linux; Mac OS; Android OS; Windows Server 2012-2016

Languages: C++

·Software: Microsoft: Visio, Word, Excel, PowerPoint, Outlook, Access; Armitage; Zenmap; Nmap; PowerShell; Active Directory Domain Services; VMWare; Aruba; WireShark

Project Management: Lean Six Sigma; ITIL; Microsoft Teams

·Additional Skills: Vulnerability Accessor, Security Information and Event Management, Incident management and response. Malware analysis, Customer Service, Project Management, Quality Assurance, Information Data Security, Device Configuration, Troubleshooting, Designing Security Controls, Program Implementation, Systems Management, Problem-Solving, Detail-oriented, Team player, Growth mindset.

Experience

IT SECURITY SPECIALIST-TIER II SMS DATA PRODUCTS GROP 11/2019- CURRENT

·Monitored confidential company data and mitigated hacking through network systems updates.

·Developed, implemented, and documented security programs and policies and monitored compliance across departments.

·Reviewed violations of computer security procedures and developed mitigation plans.

·Monitored use of data files and regulated access to protect secure information.

·Analyzed US Air Force user issues to identify troubleshooting methods needed for quick remediation.

·Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

·Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

·Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.

·Explained technical information in clear terms to non-technical individuals to promote better understanding.

·Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

·Worked closely with network administrators and server engineers to deliver quality service.

·Coordinated installation of new users and relocations of existing users.

·Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.

·Installed and configured new devices and system components.

·Maintained servers and systems to keep networks fully operational during peak periods.

·Utilize AETC Cyber Commander Critical Information Requirement affecting the wireless RT&E

·systems the AASD supports, providing updates up the chain as well as to the MAJCOM.

·Communications Coordination Center (MCCC) with Commanders Critical Information Requirements (CCIR) updates.

·Bear and utilize knowledge of all RT&E wireless mission systems the AASD supports, all relevant actions and reactions needed to fulfill the requests and needs at the lowest level for any or all customers.

·Utilize verbal and written communication to alert other personnel in the AASD of any unusual

·events/trends.

·Keep consistent situational awareness via dashboards on the ticketing and call management systems, as well as any other provided tools (SMT, Genesys, Pulse but subject to change).

·Troubleshoots courseware integration issues and implements problem resolution tactics with

·management and third-party providers.

·Participates in ITSP system test and evaluation.

·Functions as key evaluator during system test to validate and verify system modifications and courseware readiness.

· Document findings examining functionality, interoperability, compatibility, and sustainability of ITSP systems.

IT SUPPORT FEDERAL WORK STUDY 07/2018-11/2019

·Provided Tier 1 IT support to non-technical internal users through desk side support services.

·Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

·Wrote and reviewed tickets to request maintenance to various types of equipment.

·Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

·Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

·Helped streamline repair processes and update procedures for support action consistency.

·Maintained servers and systems to keep networks fully operational during peak periods.

·Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

·Engaged with end-users and answered questions via email, phone, website live chat and in forums.

·Trained and supported end-users with software, hardware, and network standards and use best practices guidelines.

·Performed tests of functionality, security, and performance of different workstations and devices

·Installed and configured security system adding 20 new cameras over IPV4 network.

·Create and modify user accounts and group security policies using Active Directory Domain Services.

MEDICAL SERVICES LEAD US AIRFORCE 07/2014-06/2019

·Educated key personnel in required production methods to achieve expectations and meet quality

·control standards. Trained new employees in specific job requirements.

· Reviewed processes, identifying areas that required improvement; Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards

· Demonstrated new products, procedures, and techniques to employees.

· Collaborated with project members to identify and quickly address problems.

· Installed and configured software and hardware; Sourced additional resources and staff to meet deadlines.

· Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

· Compiled customer feedback and recommended service delivery improvements to management.

References available upon request

Contact this candidate