Operations Officer Branch Manager, Business development

Charbel Hanna

Charbel Hanna Building l Maalaka- Zahleh - Lebanon l Phone: +961*******

Mobile : +961******* l ************.**@*****.***

Focusing on growing and developing existing clients, together with generating new business.

Respected leader of creative teams, technical divisions, operations and sales.

Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.

Acting as the key interface between the customer and all relevant divisions.

Responsible for the day to day operational finance processes at branch level.

Controlling the financial accounting, settlements and all kind of payment transactions.

Skills

Good analytical and planning skills.

Good Accuracy and attention to details.

Excellent problem analysis.

Excellent judgment according to the sit/uation.

Expert in the area of finance and accounting

Structured and solution-oriented

Interpersonal abilities to maintain a good relation with colleagues and customers .

Numeracy skills

Professional Experience

MetLife Lebanon- is a leading company in Lebanon and worldwide providing life insurance, personal accident, retirement and income solutions.

Unit Manager : 11/2019 to present

Duties:

Managing branch operations and employees and provide training .

Prepare monthly budget for the agency for all agents tasks and needs.

Managing staff and team financing and monitor cash flow.

Oversee the care of people who might need hospice or long term care .

Managers and handle administrative responsibilities.

Enforce policies and mentor staff.

Assist in claims management.

Achieve target budgets.

Minimize risk of financial loss and responsible of all financial documents.

Analyze statistical data,such as mortality,accident sickness, disability and retirement rates

Recruitment .

Falco, sales and Distribution

Potential Sale Supervisor in Bekaa Area from 1/7/2021 to Present

Duties:

Understand customer needs and offer solutions and support.

Organize and coordinate sales representatives schedules.

Research potential leads from business directories, web searches, or digital resources.

Recruit, hire, and train new sales representatives.

Follow up targets .

BANK OF BEIRUT, Lebanon – is a leading bank in providing commercial, corporate, private, investment, asset management and retail banking in Lebanon and overseas .

Deputy Branch Manager and compliance officer with Signature “A” 5/2008 to 30/11/2019

for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them.

Duties:

Managing branch operations and employees .

Providing training to new employees.

Compliance Officer ( Anti money laundering officer )

Responsible to deal with investments and new accounts every day.

Act as contact person for auditors, banks and service providers

Responsible for directing the use of latest technology and procedures hence increasing the client services at higher rates.

Team Leading and Motivating the Team in term of sales

Responsible of branch cash, banknotes and ATM are properly counted on daily basis as per bank policies and procedures .

Internal audit, cash count and spot review of all financial operation are done on regular basis.

Participate and coordinate closely with managements and staff to ensure proper operations executions.

CREDIT LIBANAIS S.A.L - CHTAURA BRANCH, LEBANON – a global Bank providing a full range of banking products and services channeled through an extensive network of 71 branches .

Bank Teller, 11/2003 to 4/2008

Providing excellent customer service, handling customer transactions, referring credit products and balancing cash drawers .

Duties:

Process standard teller transactions for customers

Servicing clients accounts, managing safe deposit box payments

Cashing checks, balancing cash drawers, correcting discrepancies

Balance automated teller machines, teller cash dispensers

Assisting to audits and daily balancing

Assuming a leadership role in the absence of the Head teller

Bills officer

Lebanese scout association.

Operations officer and scout leader from 2008 till 2018.

Duties :

Responsible for entire range of Operations activities including; financial, human resources and administrative management, policy interpretation with full responsibility for funds and assets;

Effectively act as Officer in Charge for the Bekaa Office in absence of the Operations Manager;

Providing technical data interpretation and analysis to help inform decision making on succession planning and general planning strategies and processes in Finance and Operations. Strategically supporting activities related to Operations information/data collection, management, monitoring and reporting.

Maintain budget control .

Manage financial cost of all project on weekly basis .

Cash in vault counted on a daily basis with updated record.

Provide my financial review in tender openings.

Provide financial report to donor when required .

Technology

Software:

Office (Word, Excel), CRM, SAP, Laserfiche, Branchpower, People365

Education

SAINT JOSEPH UNIVERSITY - BEIRUT,LEBANON

Major: Masters in Business Management, International Finance

Minor: English / French

2002-2003

Accompanied with external training with the banks and accounting offices

SAINT JOSEPH UNIVERSITY - ZAHLEH,LEBANON

Major: B.A Business Management

Minor: English / French

1999-2002

SAINT ELIE HIGH SCHOOL - ZAHLEH,LEBANON

Major: Experimental Science

Minor: English / French

1998-1999

SESSIONS ATTENDED DETAILED AS BELOW

Sale Elevator Pitch(Bank of Beirut, the academy)

Legal side for banking transactions (Bank of Beirut, the academy)

Public Speaking ( Phi Management Group)

Letter of credit & Guarantee (Bank of Beirut, the academy)

Developing Effective interpersonal & communications Skills

Coaching for a better performance ( TRACE)

Secret of Great Supervisors ( TRACE)

Secret to Wowing Customers & Service Excellence ( TRACE)

Languages

English : Proficient

French : Proficient

Arabic : Native

Referees

Ms. Rabih Yaghi

Director HR, Bank of Beirut

Phone Number: +961*******

Email: ******@************.***

Mr. Maroun Makhoul

Branch manager, of Beirut

Phone Number: +961*******

Email: ********@************.***

Mr. Edgard Kourie

Bekaa District commissioner ( Lebanese Scout association)

Phone Number: +961*******

Email: *************@*******.***

Contact this candidate