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Desktop Support Customer Service

Albany, GA
December 21, 2021

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Tamieka Span

Albany, GA *****


My goal is to find a long term employment with a company to whom I can grow with both personally and professionally. I will bring strong work ethic professional skills to the company. I have several years in customer service working with great people, problem solving and great sales in retail experience.

Authorized to work in the US for any employer

Work Experience

Customer Service Manager (CSM)

Walmart - Albany, GA

February 2017 to Present

• Assisted customers with a warm and professional attitude

• Processed orders, exchanges, refunds and customer transactions

• Assisted customers with questions

• Kept records of customer complaints

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls Cashier/Customer Service

Woodall's - Albany, GA

July 2015 to February 2017

Ringing customers up for purchase. Making sure the store was clean. Assisting customers with debit and credit bills.

Kohl's Sales Associate

Kolhs Dept Store - Albany, GA

July 2014 to July 2015

Unloading trucks of merchandise. Assorting different departments with merchandise. Being a POS associate when needed. Making sure the store was looking pretty. Work from home Insurance Agent/office

Senior Life Insurance Company - Albany, GA

January 2008 to January 2014

I worked as a financial independent contractor for Senior Life Insurance. I enjoyed working from home helping families and businesses with a variety of financial services, such as auto, home, life insurance & home security. I conducted sales at home, in person & call center. Education

Secondary School Education in Business Management

Albany Technical College - Albany, GA

January 2000 to January 2004

High school diploma in School

Dougherty Comprehensive High School - Albany, GA

August 1996 to May 2000


• Customer Service, sales, technical support, stocking, merchandising, cashier/POS . (10+ years)

• Cold Calling

• Sales

• Salesforce

• Account management

• Help desk

• Technical support

• Desktop support

• Active Directory

• Operating systems

• Network support

• Software troubleshooting

• Microsoft Exchange

• Live chat

• Customer support

• Debits & credits


Attention to detail — Completed

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer focus & orientation — Familiar

October 2021

Responding to customer situations with sensitivity Full results: Familiar

Work style: Reliability — Familiar

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar

Customer service — Completed

October 2021

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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