Natalie Johnson

**** ****** **** ****** 321-***-**** adppoz@r.postjobfree.com

Summary of Qualifications:

·Proficient in Microsoft Word, Excel, Access, Power Point, Avaya and Citrix.

* ***** *f experience in the customer service field.

·Punctual, flexible, fast learner, team player, optimistic and passionate about making great and easy experiences.

Professional Experience:

Customer Care Representative Spectrum November 2018- May 2019

·Responsible for troubleshooting customer’s cable over phone.

·Selling upgraded cable packages.

·Processed payments and advised customers of their billing statements if needed.

·Scheduled techs out to service appointments.

Customer Service Representative Percepta December 2017- December 2018

·Required active listening skills

·Seasoned in conflict resolution while maintaining a courteous attitude at all times.

·Handling escalated customers before transferring to supervisor if asked.

Customer Service Associate Freedom Mortgage Febuary 2016- January 2016

·Speaking with customers regarding their loan with Freedom Mortgage

·Processed mortgage payments

·Work efficiently with an AHT of 6 minutes.

Housekeeper l Simply Steam l April 2016 – September 2016

Crew Member l McDonalds l June 2012- January 2016

EDUCATION

August 2010- May 2014 Eau Gallie High School High School Diploma

SKILLS:

·Ethical hard worker, goes above and beyond to maintain customer satisfactory

·Works well with other staffed employees

·Educates self on product knowledge and operational procedures

·Customer Oriented; Exceptional time management; Conflict resolution proficiency; Organized; Strong problem solving ability

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